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Dokan Product Enquiry

Product Enquiry for Dokan Plugin allows awaited customers or visitors to make an enquiry about a product, directly from the product page. Dokan Product Enquiry module adds an enquiry button to every product page. Using this button, a customer can send you an enquiry about a product he/she is unsure of purchasing. You can metamorphose an unsure customer into a buyer.

Installation

Navigate to your WP dashboard->Dokan->Modules. Find Product Enquiry and turn on the toggle button on the top right to activate this module.

Note that vendors will be able to see customers email addresses in this process. There is another module from us which allows to hide customer information and much more, it is called Dokan Store Support.

Usage: for new customer

After activating this module, the customers able to see a new button on product page. This button is to send email for product enquiry and for that they have to complete the following steps below.

  1. Product Enquiry button: Click this button to perform an enquiry.
  2. Name Field: Write down the name here.
  3. E-mail field: Insert their (customer) email ID.
  4. Text Field: Write details about an enquiry.
  5. Submit Enquiry: Click here to submit the enquiry.
Product Enquiry
Product Enquiry for new customer

Usage: for regular/previous customer

For the regular or previous customer  it’s more easy to enquiry. The Product Enquiry module automatically generate their name and email ID  so they have to complete  following steps below.

  1. Product Enquiry button: Click this button to start an enquiry.
  2. Text Field: write details about the enquiry.
  3. Submit Enquiry: Click here to submit the enquiry.
Product Enquiry for regular customer

How they communicate

After submitting enquiry, an email is send directly to seller’s email account. Then the seller can reply to the customer and ensure them about the product.

If you have any feature request or having difficulty to understand this doc, please let us know in our support forum.

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