Frequently Asked Questions

All the questions available here if you don’t find your required question . Please, drop us an email at We’ll get back to you as soon as possible.

  • General Queries:
  • Pre-Sale Queries:

General Queries:

Is it multisite supported?
Dokan is not compatible with WordPress multisite system but if you want to use it on a single subdomain of your multi-site installation then it can be possible. One Dokan plugin can be used on 1 database. That means you can activate the plugin only on one subsite. Multiple sub sites are not supported.
Can the Admin control how much resource a Vendor can consume?
Which cryptocurrency payment gateway can be used with dokan?
Which payment gateways are supported by Dokan?
What kind of commissions can be set in Dokan?
Can the Vendor change/update Shipping Status of an Order/Product?
Is there any option for the Admin to set the types of products the Vendors in the Marketplace will offer?
Does Dokan have support for the Affiliate Products?
Is there any option for the Customers to contact the Vendor via WhatsApp?
Is it possible to create staff under any vendor to manage the store?

Pre-Sale Queries:

Do I need to purchase any additional plugin/extension as a part of configuring my Multi Vendor Marketplace?
There are a total 5 Integrated Modules that have third party Plugins/Extensions dependency. If you want to utilize those Modules, then you will need to purchase those Plugins/Extensions. The Modules are as follows -

Auction Integration module required WooCommerce Simple Auction plugin.
Elementor module required Elementor and Elementor Pro plugin.
Product Addon module required WooCommerce Product Addon plugin.
Product Subscription required WooCommerce Subscription plugin.
WooCommerce Booking Integration module required WooCommerce Booking plugin.
Is there additional cost to use the Live Chat module?
Can I purchase the modules separately?
Does the Dokan plugin support Multicurrency?
Unable to change subscription status “on hold”
Is it possible to upgrade the yearly package to the lifetime package?
Is it possible to upgrade the yearly starter package to other premium packages?
Do you have a monthly subscription for the dokan plugin?
Do you have a lifetime subscription?
Will I get Phone/Video Call support?
Is there any way to use domain/subdomain as the Store URL?
Does the pricing include TAX?
Can I use multiple Discount coupons in a single purchase?
Are the coupons one time or it will be implied at the time of renewal also?
Does Dokan have a SAAS platform?
What will happen If I don’t renew my license?
How can I cancel my subscription?