Store Support

Provide your customers with ticket-based support system right from the store page

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Requirements: Dokan, WooCommerce

Suitable For: Support System For Vendors and Customers

Available in: ProfessionalBusinessEnterprise

Achieve a greater customer satisfaction by providing pre and post sales support right from the storefront. Give your vendors a support feature on their store with Dokan Store Support module.

What it does?

Customers ask about products all the time and answering them quickly is a great thing in online business.The queries may range from simple to more serious matters like shipping issues, payment gateways or even requesting bulk orders. Sometimes customers may need to contact the vendors after sales. For example, the shipment got delayed or a little thing went missing or the product is faulty. Wouldn’t it be nice if you could just solve them instantly and keep a track of it? Sometimes a phone call may be too far away. So, Store Support module allows you to receive and answer customer’s queries right from your storefront which the customer already has in front of him/her. We at weDevs are very concerned about business privacy. With this feature, a customer will contact through his/her profile, so no emailing can get in the way.

If you are a vendor, you will get the support page inside the frontend of your dashboard with all other Dokan features. Customers can find the support feature on the storefront. The queries come marked as tickets and you can keep track of specific customer’s requests through the ticket thread and provide follow-ups. Handy, isn't it?

With this module, your customers will be able to:

  • Create a support ticket right from the vendor store page.
  • Select the order ID for their query.
  • Write a subject for their query.
  • Include a message they want to convey to the vendor.
  • See all tickets from their account and also the status of each.

And the vendors will be able to:

  • Receive support tickets from their existing customers from the frontend.
  • See support tickets directly from their dashboard.
  • Get an overview with title, customer name, status, issue date of all the tickets.
  • Exchange replies with the customer from dashboard.
  • Close tickets if the issue is resolved.
  • Reopen any closed tickets.
  • View the entire conversation carried out with the client.

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