Achieve a greater customer satisfaction by providing pre and post sales support right from the storefront. Give your sellers a support feature on their store with Dokan Store Support add-on.
What it does?
Customers ask about products all the time and answering them quickly is a great thing in online business.The queries may range from simple to more serious matters like shipping issues, payment gateways or even requesting bulk orders. Sometimes customers may need to contact the seller after sales. For example, the shipment got delayed or a little thing went missing or the product is faulty. Wouldn’t it be nice if you could just solve them instantly and keep a track of it? Sometimes a phone call may be too far away. So, Store Support add-on allows you to receive and answer customer’s queries right from your storefront which the customer already has in front of him/her. We at weDevs are very concerned about business privacy. With this feature, a customer will contact through his/her profile, so no emailing can get in the way.
If you are a seller, you will get the support page inside the frontend of your dashboard with all other Dokan features. Customers can find the support feature on the storefront. The queries come marked as tickets and you can keep track of specific customer’s requests through the ticket thread and provide follow-ups. Handy, isn't it?