This topic contains 18 reply and 2 voices, and was last updated by Nayem 4 years, 9 months ago
Viewing 15 Posts - 1 through 15 (of 18 total)
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February 5, 2015 at 6:26 am 35802
Nayem Hello, When some of my vendors pay the subscription fee and I activate selling, some of them still can not upload items. They get an error that says they need to choose a subscription service. Please help
February 5, 2015 at 7:40 am 35804
Kelechi Kelechi

the error says this

“Sorry! You can not add any product. Please update your package.”

February 5, 2015 at 10:52 am 35836
Nayem Nayem

Hello Kelechi,

What kind of subscription they have? Monthly or recurring. If recurring then what about the payment system?.

February 5, 2015 at 11:16 am 35843
Kelechi Kelechi

i’m not sure what the difference between monthly and recurring is.

my vendors are all on a recurring schedule and are billed monthly via paypal.

February 5, 2015 at 11:19 am 35844
Nayem Nayem

Hello Kelechi,

From when you are facing this problem?. Is this problem occurring for all the sellers?

February 5, 2015 at 11:20 am 35845
Kelechi Kelechi

no it is only happening for some sellers. i’ve had this problem for the past couple weeks. since december

February 5, 2015 at 11:32 am 35846
Nayem Nayem

Hello kelechi,

Please navigate to Dokan->Settings->Product Subscription and make sure that you have enabled subscription for your seller. Please check and let me know.

Thank you 🙂

February 5, 2015 at 11:34 am 35847
Kelechi Kelechi

yes of course this is enabled. The problem only happens with some sellers not all.

February 5, 2015 at 11:37 am 35848
Nayem Nayem

Hello Kelechi,

Then there might be a problem with their payment system. If they are using recurring subscription like this sub pack will renew month by month then they should pay the payment every month to continue their sub pack. Please make sure that there is no problem with the payment or the paypal email they are using.

Thank you 🙂

February 5, 2015 at 11:41 am 35849
Kelechi Kelechi

but they are all using the same payment system. paypal?

i think it’s a bug. i’m not sure why it effects some and not others. can someone please look into this for me?

February 5, 2015 at 11:49 am 35850
Nayem Nayem

Make sure that paypal confirm their payment. Because if the payment is not confirmed then they will not be able to use the sub pack. If it was a bug then all the seller should face the same problem.

February 5, 2015 at 11:58 am 35852
Kelechi Kelechi

yes, the payments have been confirmed and transactions have gone through. still not working.

February 5, 2015 at 12:08 pm 35855
Nayem Nayem

Hello Kelechi,

I have to discuss with our developer about this. Please allow me some time. I will be back to you after the discussion.

Thank you 🙂

February 11, 2015 at 2:26 am 36374
Kelechi Kelechi

Hello, just following up. How do I fix?

February 11, 2015 at 10:38 am 36407
Nayem Nayem

Hello Kelechi,

I have discuss with our developer but they said this is not a bug if it is then your all seller will not be able to use sub pack. So, i will suggest you to check again the full system and confirm the payment is correct. Please let me know after checking.

Thank you 🙂

February 19, 2015 at 12:18 pm 37088
Kelechi Kelechi

hello, all my new vendors are now experiencing this. I need help

kelechi

Viewing 15 Posts - 1 through 15 (of 18 total)