Home Forums Theme Support Dokan E-Shopper Cannot Create Parent Pages

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This topic contains 17 replies, has 5 voices, and was last updated by  Tareq Hasan 4 years, 7 months ago.

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  • #26756

    Paul
    Member
    Post count: 78

    Hi there,

    I'm trying to add a parent page but it does not seem to fully work. I added a new parent page and attached it to an existing page. I went to the menus section and added the new page below the existing page. The parent page seems to be showing fine, the issue is, I cannot access or click on the existing page. When I click the existing page, it simple displays a drop down menu with the parent page in it but does not take me to the existing page.

    Any help is appreciated.
    Thanks very much.

    #26760

    Sk
    Moderator
    Post count: 371

    Hi,

    can you please provide your site url with admin access in a private reply? we would like to check the issue

    Thank you

    #26800

    Paul
    Member
    Post count: 78
    This reply has been marked as private.
    #26825

    Sk
    Moderator
    Post count: 371

    It works fine when we tested. please provide some screen-shot whit some details.

    Thank you

    #26850

    Paul
    Member
    Post count: 78
    This reply has been marked as private.
    #26915

    Paul
    Member
    Post count: 78
    This reply has been marked as private.
    #26949

    Paul
    Member
    Post count: 78
    This reply has been marked as private.
    #26991

    Paul
    Member
    Post count: 78
    This reply has been marked as private.
    #27057

    Paul
    Member
    Post count: 78

    Hi there,

    It's now been four days and no response, I'm starting to get extremely frustrated. The so called ”support” here is non existent. How can you sell a theme and provide such shockingly bad support? I cannot afford to wait 4 days for a response. Time is money and your wasting my time.

    Get back to me ASAP

    #27062

    Sekander Badsha
    Member
    Post count: 2067

    We released a newsletter and notified via our Facebook page, not to update WooCommerce. The latest update is causing the problem. If you have a full site backup with woocommerce 2.1.12, please restore that and your problem will be solved.

    #27063

    Paul
    Member
    Post count: 78
    This reply has been marked as private.
    #27071

    Paul
    Member
    Post count: 78
    This reply has been marked as private.
    #27252

    Tareq Hasan
    Keymaster
    Post count: 2831

    Hello Paul, my apology for not getting any replies. We are working on our support area.

    The Parent Page: It's actually a problem the framework we are using and it's called Bootstrap from Twitter. The theme CSS is powered by bootstrap and it takes a mobile first approach. Means, when you are from mobile and/or tablet, you can't hover on a dropdown, so it won't slide down and show the rest of the menu. Instead, you have to click it and the child menus will show. Thats the way it works. But its a really good solution if you are from mobile devices.

    We could make a fix, but in that case the dropdown won't work.

    If you see our websites navigation menu too, our parent dropdown links are not clickable. Instead, we put the same link on the dropdown.

    #27258

    Paul
    Member
    Post count: 78

    Hi Tareq,

    Ok I understand. However, when I tested your website, when I hover the mouse button over a page, the drop down automatically appears, without me having to click it. Is that possible to do? Currently, you need to click the page to see the drop down on my site.

    When you say you can make a quick fix but the drop down will not appear. What do you mean? I'm a bit confused because wouldn't that just be a stand alone page then with no parent pages attached to it.

    Thanks for the response.

    #27351

    Paul
    Member
    Post count: 78

    Well that's another 26 hours wasted, yet again, waiting on a reply. I originally open this thread and explained my problem 9 days ago and I still have not found a solution. Do you have any idea how much of my time you have wasted? I cannot get anything done until the navigation of my site is fixed, it's extremely important. Right now, everything is all over the place.

    I have used wordpress for over 7 years now and have used and tested literally hundreds of themes, never in my life have I came across a theme that has parent pages which work in the way the Dokan themes do. When you add parent pages and a drop down menu, you cannot access the original page. If I was to go down the route of your set up where I put the same link on the drop down then I still have a completely blank page that people cannot access unless they go to the url, it's just a ludicrous set up.

    This is not the way parent pages should work. The set up and navigation of my site is absolutely vital, right now, it's a complete mess. I have to create 2 of the same pages and it's extremely confusing, it messes up the permalinks, it's not good for SEO and it's extremely frustrating. I just want it to work the way it's supposed to, like any other website. You click the page and it takes you to that page or you hover your mouse button over it and the drop down appears so you can access the parent pages. How can you possibly have a page that cannot be accessed in the main menu? That's just not logical. I have to create a same page in the drop down but then that leaves a complete blank pointless space wasting page.

    I would appreciate it if you could actually get back to me and help. I've paid about $250 for this theme and some add ons, I deserve some half decent support. It's taking forever to fix such minor issues and it's holding me and my business back significantly.

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