Home Forums Plugin Support Others Dokan Banner and profile picture gone

This topic contains 5 replies, has 2 voices, and was last updated by  towhid 4 years, 1 month ago.

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  • #43892

    BG Smit
    Member
    Post count: 8

    Good day.

    We have used dokan now for a while, and did some intense modification on it thanks to a child theme.

    Today I found something strange.

    Our eCommerce site is on a multi site, and we have 3 separate shops, all running dokan (for security and other reasons).

    Dokan is performing as expected on all the sites no issue, but one thing, as soon as someone has more than one store(across the 3 stores), and uploads a store banner, or profile picture, it finishes from the first shop.

    It does not make a difference how many times you upload the files, its only always on the last store you have uploaded it from, and gone from the others.

    Any idea what is happening?

    This is literally the last stumbling block before we go live!

    Thank you in advance.

    #43936

    towhid
    Participant
    Post count: 4505

    Hello Smit,

    I did not understand this line – “it finishes from the first shop”.
    Can you please let me clear the problem a little bit more.

    Besides, you can disable all your plugins except Dokan and switch to a default theme of WordPress like – Twenty Twelve, Twenty Thirteen, Twenty Fourteen and let me know the results.

    Thank you πŸ™‚

    #43948

    BG Smit
    Member
    Post count: 8

    Hi Towhid.

    “I did not understand this line – β€œit finishes from the first shop”.” – I meant it “vanishes” instead of “finishes” ie. it disappears from the first shop, sorry for not being clear.

    Ive disabled all my plugins, and its still doing the same, and I've switched to other themes, and its still only saving it on the last store that you have uploaded it to.

    In other words, if you have 2 stores, A and B, And you upload the pictures to store A, it saves it no problem to store A, but then it disappears from store B; then if you upload the pictures to B, it saves it no problem to store B, but then store A has empty images as profile and banner pictures.

    Hope I've made that clear now.

    Thank you in advance.

    #44147

    towhid
    Participant
    Post count: 4505

    Hello BG,

    Because dokan itself is a multivendor platform which provide a dashboard for each seller. Dokan does not provide support multisite feature right now.

    Thank you πŸ™‚

    #44327

    BG Smit
    Member
    Post count: 8

    Hi towhid.

    I understand that it is not meant to work on multisite, but I've got everything to work like it should one multisite, But it is only this that is giving me trouble to convert.

    If its possible, can i just be steered in the correct direction?

    #44401

    towhid
    Participant
    Post count: 4505

    Heloo BG,

    This issue is unseen to us. So, I am really sorry to say that I am not able to provide any support regarding this issue.

    Thank you.

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