I'm a bit confused about how the refund process works. I understand that when a vendor sells a product, the buyer pays with paypal and the money is sent to my paypal account and credited to the vendors seller dashboard.
I also understand that when a customer claims a refund, I can personally refund them myself directly via PayPal. My issue is trying to figure out how it all comes together behind the scenes. Therefore, I have a few questions that maybe you can help with.
First of all, who does the customer contact for a refund? I noticed that the seller has the ability to refund orders from their back office, however, how would that work if the money has been sent to my paypal account? If a customer contacts the seller and asks for a refund and the seller process that refund, how will I know that they need to be refunded?
Also, let's say I processed a refund for a customer directly via PayPal, how would that money be deducted from the vendor/sellers account? For example, lets say a customer buys something for $20, if I refund that customer, could the vendor still put in a withdrawal request for the $20?
Lastly, when a seller sells an item, is the fee % that I set deducted from the sellers balance? For example, let's say I set the sellers share as 95% and they sell an item for $20, would the whole $20 be credited to their account?
Ok thanks. However, you did not answer my other question. When a customer is refunded directly via my PayPal, how is that money deducted from the sellers account? Also, that's a bit of a pain because then when a customer contacts a seller to ask for a refund, the buyer needs to contact me to ask me to refund the customer?
For now, you have to refund from PayPal and cancel the order manually. After cancelling the order, the amount would be deducted from the sellers account. And customer has to send the refund request to the admin. There is no way for the seller to refund.