Home Forums Theme Support Dokan E-Shopper Dokan Refunds Question

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This topic contains 4 replies, has 2 voices, and was last updated by  Paul 4 years, 8 months ago.

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  • #26799

    Paul
    Member
    Post count: 78

    Hi there,

    I'm a bit confused about how the refund process works. I understand that when a vendor sells a product, the buyer pays with paypal and the money is sent to my paypal account and credited to the vendors seller dashboard.

    I also understand that when a customer claims a refund, I can personally refund them myself directly via PayPal. My issue is trying to figure out how it all comes together behind the scenes. Therefore, I have a few questions that maybe you can help with.

    First of all, who does the customer contact for a refund? I noticed that the seller has the ability to refund orders from their back office, however, how would that work if the money has been sent to my paypal account? If a customer contacts the seller and asks for a refund and the seller process that refund, how will I know that they need to be refunded?

    Also, let's say I processed a refund for a customer directly via PayPal, how would that money be deducted from the vendor/sellers account? For example, lets say a customer buys something for $20, if I refund that customer, could the vendor still put in a withdrawal request for the $20?

    Lastly, when a seller sells an item, is the fee % that I set deducted from the sellers balance? For example, let's say I set the sellers share as 95% and they sell an item for $20, would the whole $20 be credited to their account?

    Thanks very much
    Paul

    #26826

    Sekander Badsha
    Member
    Post count: 2067

    Hello Paul,
    The seller can not make refunds. Only the admin can and the process has to done manually. So the admin can choose the amount to refund.

    #26840

    Paul
    Member
    Post count: 78

    Hi there,

    Ok thanks. However, you did not answer my other question. When a customer is refunded directly via my PayPal, how is that money deducted from the sellers account? Also, that's a bit of a pain because then when a customer contacts a seller to ask for a refund, the buyer needs to contact me to ask me to refund the customer?

    #26884

    Sekander Badsha
    Member
    Post count: 2067

    For now, you have to refund from PayPal and cancel the order manually. After cancelling the order, the amount would be deducted from the sellers account. And customer has to send the refund request to the admin. There is no way for the seller to refund.

    #26893

    Paul
    Member
    Post count: 78

    Hi there,

    Ahh ok, no problem, I understand. I think the best way for me to figure out the full workings of it and the best way to set things up would be to test. Thanks very much for the response.

    Paul

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