Home Forums Theme Support Dokan Dokan Seller User Login and registration issue

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This topic contains 14 replies, has 2 voices, and was last updated by  Nayem 3 years, 9 months ago.

Viewing 15 posts - 1 through 15 (of 15 total)
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  • #56499

    Kara
    Member
    Post count: 9

    Hello Support

    We are using Dokan Theme and seller plugin for multivendor shop and getting on issue on a specific server but not on other server and local machine.

    i) I have registered sellers from frontend but the login is not working when I enter login details.

    ii) I also get register as seller and it register but dont's show any message on the page it is register or not, just jump and show same form again without any message.

    When I setup same website on another server it is working perfectly. Can you guys tell me is there any specific server requirement needed. I can send you admin login and ftp access so please give me your confidential id.

    http://populationorganic.com/

    Please give me your suggestion what should I do. I am not able to host website on my main server.

    Regards

    #56546

    Nayem
    Moderator
    Post count: 6480

    Hello Kara,

    You have customized the my-account page. Please make sure that you have done it in correct way. We can not provide support for any customized feature.

    Thanks.

    #56599

    Kara
    Member
    Post count: 9

    Hello Nayem

    There is no customization on the page. If any you can revert that changes. I need to make that working without this I can use the theme and plugin I have purchased.

    Regards

    #56601

    Kara
    Member
    Post count: 9

    Even I have installed fresh setup twice.

    #56664

    Nayem
    Moderator
    Post count: 6480

    Hello Kara,

    Please re-install your WooCommerce- Dokan plugin and theme. Disable all of your plugin to check plugin conflict. I will wait to hear from you.

    Thanks.

    #64286

    Kara
    Member
    Post count: 9

    Hi Nayem

    My issue still open and I am not getting satisfactory solution. I told I have installed several time them on same server and issue was there on every new isntallation:

    One of new installation is here:

    http://populationorganic.com/newsite/my-account/

    I can send you admin and ftp access, if you give me your personal id.

    Regards

    #64408

    Nayem
    Moderator
    Post count: 6480

    Please update the plugin to the latest version which is v2.4.1 and if the error remains then please provide your login details by using this form: http://wedevs.com/provide-login-details/. I will have a look what is going wrong.

    Thank you ๐Ÿ™‚

    #64917

    Kara
    Member
    Post count: 9

    Hi Nayem

    I already upgraded the plugin you mentioned and issue is still there.

    I have sent you ftp details on provided link, please suggest the best possible solution.

    Thank you ๐Ÿ™‚

    #64933

    Nayem
    Moderator
    Post count: 6480

    Hello,

    I will check your site. Please allow me some time.

    Thanks.

    #64987

    Nayem
    Moderator
    Post count: 6480

    You have customized in our Dokan theme and its creating issue. Plese install fresh Dokan plugin and theme.

    Thanks.

    #65366

    Kara
    Member
    Post count: 9

    Hi Nayem

    Here is fresh installation : http://populationorganic.com/newsite/my-account/

    Please let me know. I have did lot of changes in theme on another server and it is working correctly, don't know why on this server not working

    Thank you

    #65375

    Nayem
    Moderator
    Post count: 6480

    I will ask for your full details with FTP. I will forward this to our developer.

    Please provide your login details by using this form: http://wedevs.com/provide-login-details/.

    Thanks.

    #66629

    Nayem
    Moderator
    Post count: 6480

    I got your details. Please allow us some time. We will check and fix your site as soon as possible.

    Thanks

    #66942

    Nayem
    Moderator
    Post count: 6480

    Your login details are not working. Please provide your valid details.

    Thanks.

    #67308

    Nayem
    Moderator
    Post count: 6480

    Hello,

    I saw that you are using Dokan theme Version: 1.0.5. Please update to the latest version of Dokan theme which is v 2.2. and the plugin version is 2.4.2.

    Thanks.

Viewing 15 posts - 1 through 15 (of 15 total)

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