Home Forums Theme Support Dokan Dokan Store Support Plugin Not Working

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This topic contains 86 replies, has 9 voices, and was last updated by  Nayem 3 years, 8 months ago.

Viewing 15 posts - 16 through 30 (of 87 total)
  • Author
    Posts
  • #61318

    Nayem
    Moderator
    Post count: 6480

    Hello Pandy,

    In the add-on we do not have this issue. Please make sure that you have enabled store support from seller dashbaord settings.

    Thanks.

    #61332

    phandy
    Member
    Post count: 11

    i have enable store support setting but the button still not showing!

    #62844

    Tim
    Member
    Post count: 3

    Hi Nayem and phandy,

    We just purchase the theme and plugins today, and are seeing the same issue in our local dev environment. We have enabled the plugin, and enabled the feature in the Seller Dashboard Settings area, but you can see from the screenshots below that the button still isn't showing. We are using the default dokan theme.

    Thanks.

    Enabled in seller dashboard
    No button

    #63292

    Nayem
    Moderator
    Post count: 6480

    As I can see that you have logged in as seller. Seller will not be able to see the store support button on the store page.

    Thanks.

    #63404

    James
    Member
    Post count: 40

    Hello Nayem,

    But remember, I logged in as a seller and still did not see any of the buttons or dropdown menus. There was nothing there. By the way, I opened up a support ticket with my credentials and we had discussed. Thank you.

    #63730

    James
    Member
    Post count: 40

    Just so you know, I've given you my login credentials ๐Ÿ™‚

    But here is a screenshot. It's not working even on a non-admin section.

    Screen 1: Support Showing (good)
    Screen 2: When you click the Support Menu you get 404 error (bad)
    Screen 3: No Button on single product page from a customer login (bad)

    http://imgur.com/1VDdJJn

    #63741

    Nayem
    Moderator
    Post count: 6480

    @carlos, Please provide your admin account details. We need to check from the backend.

    Thanks.

    #64299

    Carlos
    Participant
    Post count: 66

    @nayem, we have updated the user permissions to “Administrator” for the login information we submitted.

    Thanks.

    #64302

    Tim
    Member
    Post count: 3

    Does this mean that no other sellers can use the Shop Support button to contact other sellers? How can I override this so the button is shown all the time, as the sellers on our marketplace will also be buyers from other sellers shops?

    In the screenshots above, it is two different browser, logged in as two different users and the user darryl can't see the support button for user jill's shop.

    #64334

    Nayem
    Moderator
    Post count: 6480

    Hello,

    Please create new topic if you need support for this. It is easy to maintain.

    @carlos and @james I will check your site again. Please update the Dokan plugin to v2.4.1.

    Thanks.

    #64352

    phandy
    Member
    Post count: 11

    Hi nayem,,i try to used dokan v2.4.1 but still not showing.

    i want ask what wordpress version your team used?cause i used 4.2.3 version.

    #64387

    Nayem
    Moderator
    Post count: 6480

    We will check it with the latest version. If we found the issue then we will fix it as soon as possible. Please allow me some time.

    Thanks.

    #64616

    phandy
    Member
    Post count: 11

    Hello nayem

    i was send my provide login, now its 1 x 24 hours after i send my provide login..
    until now, i not get my support right!

    #64679

    Nayem
    Moderator
    Post count: 6480

    Hello Phandy,

    We were in weekend. I will check your site today.

    Thanks.

    #64681

    Nayem
    Moderator
    Post count: 6480

    Your password was incorrect. I have deleted the post including details from here. Do not provide detail here. Use this form – http://wedevs.com/provide-login-details/.

    Thank you ๐Ÿ™‚

Viewing 15 posts - 16 through 30 (of 87 total)

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