Viewing 15 Topics - 16 through 30 (of 86 total)
Author Posts
July 28, 2015 at 9:00 pm 61332
phandy phandy

i have enable store support setting but the button still not showing!

July 29, 2015 at 8:54 am 62844
Tim Tim

Hi Nayem and phandy,

We just purchase the theme and plugins today, and are seeing the same issue in our local dev environment. We have enabled the plugin, and enabled the feature in the Seller Dashboard Settings area, but you can see from the screenshots below that the button still isn’t showing. We are using the default dokan theme.

Thanks.

Enabled in seller dashboard
No button

July 29, 2015 at 10:15 am 63292
Nayem Nayem

As I can see that you have logged in as seller. Seller will not be able to see the store support button on the store page.

Thanks.

July 29, 2015 at 10:34 am 63404
James James

Hello Nayem,

But remember, I logged in as a seller and still did not see any of the buttons or dropdown menus. There was nothing there. By the way, I opened up a support ticket with my credentials and we had discussed. Thank you.

July 29, 2015 at 11:32 am 63730
James James

Just so you know, I’ve given you my login credentials 🙂

But here is a screenshot. It’s not working even on a non-admin section.

Screen 1: Support Showing (good)
Screen 2: When you click the Support Menu you get 404 error (bad)
Screen 3: No Button on single product page from a customer login (bad)

http://imgur.com/1VDdJJn

July 29, 2015 at 11:33 am 63741
Nayem Nayem

@carlos, Please provide your admin account details. We need to check from the backend.

Thanks.

July 29, 2015 at 9:50 pm 64299
Carlos Carlos

@nayem, we have updated the user permissions to “Administrator” for the login information we submitted.

Thanks.

July 29, 2015 at 11:09 pm 64302
Tim Tim

Does this mean that no other sellers can use the Shop Support button to contact other sellers? How can I override this so the button is shown all the time, as the sellers on our marketplace will also be buyers from other sellers shops?

In the screenshots above, it is two different browser, logged in as two different users and the user darryl can’t see the support button for user jill’s shop.

July 30, 2015 at 9:51 am 64334
Nayem Nayem

Hello,

Please create new topic if you need support for this. It is easy to maintain.

@carlos and @james I will check your site again. Please update the Dokan plugin to v2.4.1.

Thanks.

July 30, 2015 at 1:43 pm 64352
phandy phandy

Hi nayem,,i try to used dokan v2.4.1 but still not showing.

i want ask what wordpress version your team used?cause i used 4.2.3 version.

July 30, 2015 at 4:04 pm 64387
Nayem Nayem

We will check it with the latest version. If we found the issue then we will fix it as soon as possible. Please allow me some time.

Thanks.

July 31, 2015 at 8:53 pm 64616
phandy phandy

Hello nayem

i was send my provide login, now its 1 x 24 hours after i send my provide login..
until now, i not get my support right!

August 1, 2015 at 2:37 pm 64679
Nayem Nayem

Hello Phandy,

We were in weekend. I will check your site today.

Thanks.

August 1, 2015 at 2:39 pm 64681
Nayem Nayem

Your password was incorrect. I have deleted the post including details from here. Do not provide detail here. Use this form – http://wedevs.com/provide-login-details/.

Thank you 🙂

August 2, 2015 at 7:28 am 64787
phandy phandy

hello..
i send my provide login detail..dokan team not fixed, n now my website cant to access?why?

Viewing 15 Topics - 16 through 30 (of 86 total)