Home Forums Theme Support Dokan Error in Purchase process

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This topic contains 1 reply, has 2 voices, and was last updated by  Mahi 4 years, 10 months ago.

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  • #24047

    Drew
    Member
    Post count: 4

    Hi,
    I just purchased Dokan single site license and got an error message after hitting submit, that said my session had expired. So I purchased again and got the exact same error message.

    I then checked my account and sure enough the money has been taken out. I checked my email, and now I have 2 license keys.

    Please help. The error message I received Both times is below:-

    {“result”:”failure”,”messages”:”

    \n\t\t\t
    Sorry, your session has expired. Return to homepage< \/a>< \/li>\n\t\t\t
    Country< \/strong> is a required field.< \/li>\n\t\t\t
    First Name< \/strong> is a required field.< \/li>\n\t\t\t
    Last Name< \/strong> is a required field.< \/li>\n\t\t\t
    Address< \/strong> is a required field.< \/li>\n\t\t\t
    Town \/ City< \/strong> is a required field.< \/li>\n\t\t\t
    State \/ County< \/strong> is a required field.< \/li>\n\t\t\t
    Postcode \/ Zip< \/strong> is a required field.< \/li>\n\t\t\t
    Email Address< \/strong> is a required field.< \/li>\n\t\t\t
    Phone< \/strong> is a required field.< \/li>\n\t\t\t
    You must accept our Terms & Conditions.< \/li>\n\t< \/ul>“,”refresh”:”false”,”reload”:”false”}

    Please tell me I haven't paid for this twice. As it costs me alot more than 199 dollars after currency conversion from australian dollars.

    #24055

    Mahi
    Member
    Post count: 1555

    Hello Andrew,

    unfortunately you been charged twice. I am going to refund one transaction right now.

    So sorry for inconvenience.

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