Home Forums General Pre-Purchase Questions I have now paid twice and I still don't have anything

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This topic contains 1 reply, has 2 voices, and was last updated by  Nayem 3 years, 11 months ago.

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  • #40562

    Anthony
    Member
    Post count: 1

    Yesterday I purchased the WP Project Manager Pro with the Developers License, after trying to figure out how to download the plugins I saw on my order and it said it was on hold. I sent in a support ticket and talked to Nazmul Hasan, who said their security put my card at high risk and that was the reason it was on hold. He said that if it even does go through they are going to refund my money. So I asked him if instead of using their credit card form if I use PayPal will that be faster and this was his reply:

    If you will purchase through paypal right now and we will approve your order now and you will be able to download the file.

    So I did this, made another purchase via PayPal trusting I won't be double charged, I then contacted Nazmul Hasan as soon as it went through and I have not heard back, nor do I have access to anything. I now have 2 orders of the same, and they are both on hold. I purchased this with priority support however there seems to be no priority.

    #40615

    Nayem
    Moderator
    Post count: 6480

    Hello Anthony,

    It was weekend here. I think your order is already approved. You will get every kind of support in our office time 10AM to 8PM ( Sat-Thursday).

    Thanks.

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