Home Forums Theme Support Dokan Missing product variant data in vendor email

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This topic contains 28 replies, has 5 voices, and was last updated by  Nayem 3 years, 11 months ago.

Viewing 15 posts - 1 through 15 (of 29 total)
  • Author
    Posts
  • #53617

    c.p.
    Member
    Post count: 10

    Hello,

    I'm just curious if this bug (https://wedevs.com/support/topic/email-notifications/) is already fixed? Because I'm still facing this problem, that my vendors do not receive the variation data for the purchased products. But in my shop order email I do receive this data.

    Any news?

    Regards, CP

    #53680

    towhid
    Participant
    Post count: 4505

    Hello Baumgartner,

    Actually woocommerce does not provide any facility to send variable data to a vendor email. You can check the code of woocommerce then you will understand.

    Thanks

    #53769

    c.p.
    Member
    Post count: 10

    Hello,

    I was able to further pinpoint the problem. If an order consists of products from multiple vendors, the order is splitted into suborders (a suborder for each vendor). The variation attributes are correctly displayed in the parent order but unfortunately the attributes are not set in the corresponding sub-orders. I looked into your dokan code and did not see any code which adds attributes to sub-orders.

    Can you please elaborate on this?

    Edit: How should my vendors know which kind of product (attribute size, color) is ordered?

    Regards!

    #53893

    towhid
    Participant
    Post count: 4505

    Hello Baumgartner,

    Please create a product through woocommerce and set variation. After creating a product, now buy this product also buy other product from other's seller as a customer and see what happen then.

    You must disable dokan.

    Thank you ๐Ÿ™‚

    #54354

    c.p.
    Member
    Post count: 10

    Hello,

    when I disable Dokan and order products from multiple sellers, then there is just one woocommerce order created instead of multiple suborders for each seller.

    As I already mentioned in my previous answer, the attributes are correctly displayed in the parent order but missing in the suborders. I think there is a problem in “dokan_create_seller_order”.

    Any ideas?

    Thanks!

    #54792

    c.p.
    Member
    Post count: 10

    Could you please elaborate on this issue?

    Thanks!

    #55258

    towhid
    Participant
    Post count: 4505

    Hello Baumgartner,

    I am sorry for my late reply.

    Please provide me the link of the woocommerce products which you have ordered after disable dokan. I need to check.

    Also please provide your login details by using this form: http://wedevs.com/provide-login-details/. I will have a look what is going wrong.

    Thank you ๐Ÿ™‚

    #55462

    c.p.
    Member
    Post count: 10

    Hello,

    unfortunately I can not give you access to our productive shop installation.

    But this error also occurs on a fresh install of dokan. As you can see on this post https://wedevs.com/support/topic/email-notifications/page/2/ , there are more people struggling with this issue! There is something wrong with the creation of a suborder within dokan plugin (dokan_create_seller_order)

    Kind Regards,

    CP

    #56353

    c.p.
    Member
    Post count: 10

    Please, I need your help fixing this issue! I'm sure I'm not the only one with this bug!

    Thank you!!

    #56362

    jacky wong
    Member
    Post count: 100

    Hi

    I m having the same problem. This is unacceptable. Can you please urgently get this fixed? Thanks

    Regards
    Jacky

    #56383

    jacky wong
    Member
    Post count: 100

    Hi

    In addition to this problem, if the customer buys from 2 or more different sellers, the admin is unable to see in the order that which sellers that the customer buys from. For the sellers, not only that they can't see the variations in the order email but also in the seller dashboard. So, i just cant see how this is going to work.

    I think this is a serious issue and needs urgent fix. Please provide an exact time when this will be fixed and please discuss this with your developer urgently.

    This Dokan so called mutli-vendor plugin, should have realized in the first place that the customer may buy from more than one seller. I m very disappointed and very tired of this, i just bought this plugin about a week ago and i think this plugin is an unfinished product that continuously needs fixing.

    Please tell me whether you guys are going to fix it or not. I have a very tight deadline, and if you cant do it or unwilling to do it, then just please let me know. I will hire someone to fix this.

    Thanks

    Regards
    Jacky

    #56405

    Nayem
    Moderator
    Post count: 6480

    Hello,

    It is not a bug. If there is no feature like this then that does not mean- it is bug. WooCommmerce manage the order notification. WooCommerce does not send variant data of the order. Right now there is no option to send variant data with the mail. All of our customer facing this same thing but Dokan based on WooCommerce. We are trying to find a solution for this.

    @Jacky Dokan is not uncompleted product. If you are facing any issue in our plugin then let us know. Please try to keep posting in one topic with your issue. If you have any more issue then post in your that topic.

    Thanks.

    #56422

    jacky wong
    Member
    Post count: 100

    Hi,

    What you said is not true. If the customer only buys from one seller, both parties including admin are able to see the selected variants from the orders in the email and seller dashboard. So Woocommerce does support this, this issue only happens when customer buys from more than one sellers. Woocommerce is not a multi-vendor plugin, and if you are using it to send emails to more than one sellers, it might get confused but this is understandable. But Dokan should fill in the place, as it is designed to be a multi-vendor plugin.

    So the big question is, when the customer buys from more than one seller, how can the seller know which variants that the customer selects if the seller cant see this information in the seller dashboard or in the email? And when the sellers complain to the admin, the admin cant help as the admin cant see the details of the orders e.g. Selected Variants and which sellers etc. So how is this going to work?

    Regards
    Jacky

    #56430

    jacky wong
    Member
    Post count: 100

    Hi Nayem,

    This post (see below) is over 7 months old and is referring to the same issue that we are having now. You said “I tested your issue and i found the bug. I have already forwarded this to our developer team. Hope they will fix it in our next update.” and then later “it is not fixed yet. Hope our developer team will fix it in our next update.”

    So 7 months passed, we are still having this problem. Do you have any updates on that? That is the same issue that we are discussing here. And what happened to the developers?

    https://wedevs.com/support/topic/email-notifications/

    Regards
    jacky

    #56432

    Nayem
    Moderator
    Post count: 6480

    Hello,

    I am really sorry for misunderstanding. I was talking about the email notification after a order. Yes, you are right in seller order details it is not showing the variation.

    I have to discuss with our developer team about this but though we are in vacation, It is not possible right now. Please keep patience. We will start our office from 26th July.

    Thanks.

Viewing 15 posts - 1 through 15 (of 29 total)

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