Home Forums Theme Support Dokan ORDER STATUS NOT CHANGING

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This topic contains 15 replies, has 2 voices, and was last updated by  Nayem 3 years, 7 months ago.

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  • #73130

    Brandon
    Member
    Post count: 30

    when seller update the order status to complete on their site, it shows completed but the actual status is still processing. therefore that order is not updating when it is time for the seller to withdraw. pls check. http://www.bikemarket.com.my

    #73184

    Brandon
    Member
    Post count: 30

    how is this?
    its urgent?

    #73215

    Brandon
    Member
    Post count: 30

    pls look into this

    #73251

    Nayem
    Moderator
    Post count: 6480

    Hello Brandon,

    I am really sorry for this late reply. We are in vacation and for this reason our support is slow.

    Can you please tell me which version of Dokan plugin you are using?

    #73361

    Brandon
    Member
    Post count: 30

    version 2.4.5

    #73367

    Nayem
    Moderator
    Post count: 6480

    Hello Brandon,

    If a customer purchase a product and pay through PayPal then the amount will receive by the admin. Now, if seller change the order status it will be changed. So, your seller have to get the confirmation from the admin about this then he should change the status. Now when the seller will withdraw the balance, he will be able to withdraw his completed purchase balance and admin will transfer his money manually from his PayPal account.

    Please make sure that you are not missing something.

    #73428

    Brandon
    Member
    Post count: 30
    This reply has been marked as private.
    #73429

    Nayem
    Moderator
    Post count: 6480

    Please provide your login details by using this form: http://wedevs.com/provide-login-details/. I will have a look what is going wrong.

    Thank you ๐Ÿ™‚

    #73496

    Nayem
    Moderator
    Post count: 6480

    Hello,

    You did not provide you admin detail and Ftp details. So please provide your admin credential with Ftp details. We will fix this issue.

    Thanks.

    #73505

    Brandon
    Member
    Post count: 30

    i've reply you. i've include the admin login.
    i don't know whats ftp.
    i've provide also cpanel login.

    #73508

    Nayem
    Moderator
    Post count: 6480

    Hello Brandon,

    I am checking your site. Please allow me some time.

    #73536

    Nayem
    Moderator
    Post count: 6480

    I have checked your site. This issue is occurring for your theme. I have checked with WP default theme and everything was working fine.

    #73881

    Brandon
    Member
    Post count: 30

    so what should i do now?
    i need to use the divi theme by elegant theme.
    anyway to go about it?

    #73882

    Nayem
    Moderator
    Post count: 6480
    This reply has been marked as private.
    #73899

    Brandon
    Member
    Post count: 30

    wht is the thing that need to be customized? if customized means i can use back the existing theme? can u recommend any developer to mean? how much normally for this customization?

Viewing 15 posts - 1 through 15 (of 16 total)

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