This topic contains 15 reply and 2 voices, and was last updated by Nayem 4 years ago
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September 25, 2015 at 10:09 am 73130
Nayem when seller update the order status to complete on their site, it shows completed but the actual status is still processing. therefore that order is not updating when it is time for the seller to withdraw. pls check. www.bikemarket.com.my
September 26, 2015 at 1:43 pm 73184
Brandon Brandon

how is this?
its urgent?

September 27, 2015 at 9:02 am 73215
Brandon Brandon

pls look into this

September 28, 2015 at 10:26 am 73251
Nayem Nayem

Hello Brandon,

I am really sorry for this late reply. We are in vacation and for this reason our support is slow.

Can you please tell me which version of Dokan plugin you are using?

September 29, 2015 at 11:53 am 73361
Brandon Brandon

version 2.4.5

September 29, 2015 at 12:21 pm 73367
Nayem Nayem

Hello Brandon,

If a customer purchase a product and pay through PayPal then the amount will receive by the admin. Now, if seller change the order status it will be changed. So, your seller have to get the confirmation from the admin about this then he should change the status. Now when the seller will withdraw the balance, he will be able to withdraw his completed purchase balance and admin will transfer his money manually from his PayPal account.

Please make sure that you are not missing something.

September 29, 2015 at 6:35 pm 73428
Brandon Brandon This reply has been marked as private.
September 29, 2015 at 6:36 pm 73429
Nayem Nayem

Please provide your login details by using this form: http://wedevs.com/provide-login-details/. I will have a look what is going wrong.

Thank you 🙂

September 30, 2015 at 11:37 am 73496
Nayem Nayem

Hello,

You did not provide you admin detail and Ftp details. So please provide your admin credential with Ftp details. We will fix this issue.

Thanks.

September 30, 2015 at 12:07 pm 73505
Brandon Brandon

i’ve reply you. i’ve include the admin login.
i don’t know whats ftp.
i’ve provide also cpanel login.

September 30, 2015 at 12:33 pm 73508
Nayem Nayem

Hello Brandon,

I am checking your site. Please allow me some time.

September 30, 2015 at 3:46 pm 73536
Nayem Nayem

I have checked your site. This issue is occurring for your theme. I have checked with WP default theme and everything was working fine.

October 3, 2015 at 3:53 pm 73881
Brandon Brandon

so what should i do now?
i need to use the divi theme by elegant theme.
anyway to go about it?

October 3, 2015 at 3:55 pm 73882
Nayem Nayem This reply has been marked as private.
October 3, 2015 at 6:18 pm 73899
Brandon Brandon

wht is the thing that need to be customized? if customized means i can use back the existing theme? can u recommend any developer to mean? how much normally for this customization?

October 4, 2015 at 12:42 pm 73949
Nayem Nayem

Hello,

We do not provide any customization service. If you want then you can contact here- wedevs.com/contact/customization.

Thanks.

Viewing 15 Posts - 1 through 15 (of 15 total)