Home Forums General Pre-Purchase Questions Purchase refused

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This topic contains 4 replies, has 3 voices, and was last updated by  Nayem 4 years, 3 months ago.

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  • #35370

    Gerard
    Member
    Post count: 11

    Hello,
    I tried to purchase your Dokan product but failed because it keeps asking for a city/town to be included. I have always inlcuded the city/town but despite that it keeps asking for the city/town and refuses to process payment.
    Gerard

    #35371

    Gerard
    Member
    Post count: 11

    Hello,
    Tried it again, with the same result (which is not very good for a shopping cart plugin provider!)

    There's an error with this transaction. Please enter a city in the billing address.
    (Transaction Error) something is wrong.

    Billing Details etc.

    Gerard

    #35409

    Nizam Uddin
    Keymaster
    Post count: 670

    Hello Gerard
    I see you already bought it. Also activated your license. Thank you..

    #35430

    Gerard
    Member
    Post count: 11

    hello,
    – Yes, but the credit card facility has a conflict with city. In the end I paid with Pay Pal
    – In your theme the top left menu does not show up
    – In your theme the banner size 852×300 is incorrect, there is a open space at the bottom
    – When I use another theme the top right and top left menus do not show (Cart, Seller Dashboard etc.)
    – I now receive a copy of all your help desk emails that you send to other clients
    Best regards
    Gerard

    #35446

    Nayem
    Moderator
    Post count: 6480

    Hello Gerard,

    After installing the plugin if you have found any problem or any kind of difficulty to use our plugin then please create a new topic with your problem. I will be there to solve your problem.

    Thank you ๐Ÿ™‚

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