Home Forums Theme Support Dokan Seller cannot update his details and direct message not working

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This topic contains 10 replies, has 2 voices, and was last updated by  Nayem 3 years, 6 months ago.

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  • #72782

    Tolulope Alayande
    Member
    Post count: 5

    Hi Nayem,

    I got the dokan plugin and it worked fine, the two error I encountered for now is:

    -A seller cannot fill his contact details and upload a banner on his store panel, I had to do it from the admin back end and the sellers completion bar is still 0…why cant the seller update his details himself?

    -A direct message was sent to a seller via his page but it gave an error 404-No products were found of this seller!

    Please look into this for me, treat as urgent.

    Thanks

    #72884

    Nayem
    Moderator
    Post count: 6480

    Hello,

    1. After adding or inserting seller details in the setting field he should update the settings then will count the progress. Can you please provide any screenshot?

    2. Please navigate to WP-admin->Settings->Permalinks and set your permalinks as “Post name” and “Product”. Then check the page again. It will work fine.

    I am really sorry for being late. We are now in vacation. For this reason, our support is slow. We will start our office from 29th sept. Thank you for having pateince.

    #72933

    Nayem
    Moderator
    Post count: 6480

    Please provide your login details by using this form: http://wedevs.com/provide-login-details/. I will have a look what is going wrong.

    Thank you 🙂

    #72948

    Tolulope Alayande
    Member
    Post count: 5

    Thanks, I have done so

    #73050

    Nayem
    Moderator
    Post count: 6480

    Hello,

    I have checked your site then your theme was the reason for your issue. Please switch to a default theme like twenty thirteen then you will see that everything is working fine.

    Thanks.

    #73062

    Tolulope Alayande
    Member
    Post count: 5

    Thanks

    What if i buy another theme? how will I know it would work for it because I need to…

    Eid Mubarak…. (I hope am right?) Have a blessed holiday….

    #73269

    Nayem
    Moderator
    Post count: 6480

    Hello,

    You can use any WooCommerce compatible theme with Dokan plugin. Most of the theme is compatible with Dokan. Recently few clients are using this theme with Dokan and they made the theme for Dokan also- http://themeforest.net/item/marketica-marketplace-wordpress-theme/8988002.

    Yes, you were right. It was Eid here. Eid mubarak.

    #73295

    Tolulope Alayande
    Member
    Post count: 5

    Thanks…

    This is the plugin i love to use, can you confirm if it would be usable with the Dokan plugin?
    http://template-demo.org/woo/WCM01/WCM010013/WP1/

    What are the things to watch out for to be sure it would work with dokan incase i find a better theme of my choice.

    Thanks.

    #73325

    Nayem
    Moderator
    Post count: 6480

    Hello,

    If this theme is WooCommerce compatible then it will work with Dokan.

    Thanks.

    #73422

    Tolulope Alayande
    Member
    Post count: 5

    ok, but my former theme was woo commerce compatible but you said its the cause of the error?

    Please clarify.

    Thanks

    #73423

    Nayem
    Moderator
    Post count: 6480

    Yes, your theme was conflicting. Sometimes it depends on coding format of the theme. I did not tell that you can not use that theme. Just you have to customize the theme to fix that error. Now, if you want then you can switch to another theme and I hope if you choose a good theme then it will not cause any conflict.

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