Home Forums Theme Support Dokan Seller Dashboard Earnings different from Logs

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This topic contains 56 replies, has 4 voices, and was last updated by  Nayem 3 years, 10 months ago.

Viewing 15 posts - 31 through 45 (of 57 total)
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  • #53470

    Simon
    Member
    Post count: 99

    So to summarise, we still need answers to all the above but most importantly:

    1. How come the seller's figures do not match the ones on her dashboard?
    2. How come the MySQL log for the orders not match anything?
    3. How can we get everything matching up?

    #53562

    towhid
    Participant
    Post count: 4505

    Hello Simon,

    I have purchased 3 products (like those 3 products which were added in this order #16179) of a seller whose name is “Lorraine” using a coupon which name is “facebook offer”. After completing an order, I can see the calculation is absolutely alright.

    Please check this order #17933 from earning report as a site owner.

    So I can say there are no missing calculations right now which I can notice.

    If you found anything inconsistencies in my above order, please let me know I will certainly fixed it.

    Thanks

    #53567

    Simon
    Member
    Post count: 99

    I'm not sure if you have read any of my previous replies as you haven't addressed any of them. Can you please read my responses on page 2 of this thread.

    It is only since you sent me a file about a week ago from a previous error in Dokan that the plugin started working again but before you sent me this file all the figures are incorrect. They need to be fixed so the sellers can see an accurate figure of their earnings and commission. As the error was caused by something in Dokan, I have been trying for the last three weeks to get it resolved with you. You have come back to me with a completely different answer each time that bears no relation to the problem. One of your solutions ended up costing me over €200 from my hosting service but was completely unnecessary as it didn't fix the problem.

    I would really appreciate it if you looked into the issue as to why my sellers are seeing different figures on their sales and commission on the Dashboard from the logs and why there were such inconsistencies, which are all outlined on page 2 of this thread. I am sure this is rather a simple thing to fix but it requires that you read my posts.

    #53568

    Simon
    Member
    Post count: 99

    Maybe this will help.

    – Please log on to the seller's account and you'll notice that the commission is not 70% of sales. (She has not made any withdrawals).
    – Check the logs for the seller from the database file I sent to you and add them up.
    – Look at the orders that I listed on page 2 of this thread for the examples of where there were issues.

    I reckon that once you fix the errors (or even tell me how to fix these errors) on the inconsistent orders that we should be ok.

    This will sort out this seller's problems. Hopefully, by fixing these, the other sellers will have their issues sorted too.

    #53657

    towhid
    Participant
    Post count: 4505

    Hello Simon,

    We are trying to find out a way to resolve this issue. At this time we also need to check dokan_withdraw table. Can you please send me the table.

    Thanks

    #53733

    Simon
    Member
    Post count: 99
    This reply has been marked as private.
    #53747

    towhid
    Participant
    Post count: 4505

    Hello Simon,

    I need another table wp_posts. Can you please send to me.

    Thanks

    #53749

    Simon
    Member
    Post count: 99
    This reply has been marked as private.
    #53816

    c.p.
    Member
    Post count: 10

    I also have this problem with my orders (from multiple vendors). Could you please provide a fix when you resolved this problem?!

    Thanks!

    #53853

    Simon
    Member
    Post count: 99

    I'm glad(?) I'm not the only one!

    I really hope we can find a fix very soon. Only one of my sellers is putting up goods since. I am probably going to have to give some sort of concession or coupon to all my sellers to get some o them back on board. This is costing me hundreds of euro in lost income.

    #53989

    towhid
    Participant
    Post count: 4505

    Hello Simon,

    I have found that you have mentioned some order list which does not have any commission and total sales in the database order table. So that data is not showing the report logs of that particular order list. But entering into the details page of those order list one by one I can see the commission and total sales showing accurately.

    This is happening because of order tables can not fetching post order data.

    Dokan has a button which sync post order data to order tables. After then all order data will be shown in the report logs.

    To sync order table please navigate to Dokan->Tools->Re-build. Please check this screenshot and let me know the result.

    Order Sync

    Thanks

    #54048

    Simon
    Member
    Post count: 99

    Clicked the screenshot and it rebuilt but all figures seem to be exactly the same. It doesn't look like this worked.

    #54111

    Simon
    Member
    Post count: 99

    Sorry, just checked again and Earnings seem to be correct but Commission is still incorrect. We're getting close to a solution…I can feel it! You'll be very happy to be rid of my daily forum posts 🙂

    #54172

    towhid
    Participant
    Post count: 4505

    Hello Simon,

    Please help me, how do you know the commission is still incorrect and earning is correct. Give me some clue. After used the rebuild button then you noticed that earning is correct?

    Thanks

    #54201

    Simon
    Member
    Post count: 99

    For the user InfantTeachingIdeas (who I have sent you log in details for) the total is correct at €483 but earnings read €206.81 when they should read €338.20! In general for the majority of my sellers, earnings should be 70% of sales.

Viewing 15 posts - 31 through 45 (of 57 total)

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