Home Forums General Pre-Purchase Questions What is Priority Support?

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This topic contains 3 replies, has 2 voices, and was last updated by  Mahi 4 years, 8 months ago.

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  • #27235

    Tor B
    Member
    Post count: 100

    What is Priority Support? Do you have any estimated response time? What will you help with? And will you answer quicker than you do here? ๐Ÿ™‚

    #27271

    Mahi
    Member
    Post count: 135

    Only Developer license holders will get access Priority Support section. We try our best to provide support via direct email support.

    #27272

    Tor B
    Member
    Post count: 100

    My question was meant to be: What kind of support do I get if I purchase a product with premium support?

    #27274

    Mahi
    Member
    Post count: 135

    when we say premium support we mean – Quick reply, quick solutions, small code sharing to fix/integrate with 3rd parties plugins etc. But, if your requirements is out of box(ex: create new features/add-ons/child-theme etc) we will not be able to provide support for that.

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