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That worked, thanks!!!
Good Morning Nayem, just an update, our network team takes security very seriously so writing to any of the backend editors has been disabled so one of them has to do it. I have requested they follow your instructions exactly as you stated and will notify you whether it is resolved ASAP they have completed the process. Thanks so much.
You can grab the other plugin here https://copy.com/DU6raxLeD1zemPwH Thanks Nayem, you are awesome!
I am guessing it's because the shortcode sumo plugin adds additional functionality buttons to the WYSIWYG maybe?
OK Found the issue, it's conflicting with another plugin called Shortcode Sumo Pro by 13plugins. If I deactivate it they all work, I tried it before but I was doing them in chuncks, not deactivating one plugin as a time, why I guess I missed it, BUT and here is the important part, we need that plugin as well, it powers quite a few features on our current site and we can't just get rid of it but we need the ones we bought from you as well, so do you have any suggestions as to how to stop them from conflicting?
Here's the problem Nayem, the staging environment is on a closed and private network with no access and the production version is also closed and only my Universities staff and faculty can get access, so I don't have a way to offer you entrance. But i can run any tasks, provide any details or answers and happy to take any screenshots.
Oh one other small question, PAM is actually our IT purchasing agent, so the account has her name but I am the one who uses it, Hi I am Rick, is it possible to update the name on our account to my own? Additionally the email we use for purchasing in a purchase DL email, one which I don't get, so checking notify me of replies doesn't work for me, is it possible to enter a second email email@example.com onto our account to also get all email communications so I don't miss anything from you guys, also important for your marketing, since I need to be the one who see's any new product announcements. I make all of our WP decisions and just forward what I want on to Pam to purchase.
I tried using Twenty Eleven, Twenty Fifteen and Twenty Twelve, all of them had the same problem as the genesis theme I am using. So yes the problem remains. Also I think I put this in the wrong spot, we are paid customers using the PRO version, can you move this conversation, I can't seem to find where to move it to the correct board myself. My Apologies.