A LiveChat feature is always a great option to maintain direct interaction & communication with customers. To put it simply a LiveChat app works as a bridge between customer & seller.
Where phone calls don't work well from diverse time zones, and email takes a long time to respond, it could be a great tool to closely communicate with customers, especially for eCommerce platforms.
87% of companies adopted live chat to connect with web visitors in real-time
Zoho
So if you have an existing Dokan powered multi-vendor marketplace, then there is good news for you! Recently, we have added two more splendid LiveChat features to our Dokan LiveChat Module – WhatsApp & TawkTo.
Yes! now you can directly interact with your customers by integrating WhatsApp & TawkTo with your marketplace. So, let's see how you can integrate these LiveChat apps within your Dokan powered marketplace to enhance your LiveChat functionality.
TawkTo & WhatsApp LiveChat App, The New Inclusion to Dokan Live Chat Module
Messenger and Talkjs were already part of the Dokan LiveChat module. With the inclusion of the TawkTo & WhatsApp feature, the module got way more exclusive.
You can engage, interact, and communicate with customers on your Dokan powered multi-vendor marketplace using these two new LiveChat features.
Now, let's shortly check out some of the basic features of TawkTo & WhatsApp below:-
TawkTo
Message your customers, they'll love you for it
TawkTo
Besides maintaining a flawless interaction with customers, TawkTo let' you monitor & chat with them on your website, respond to support tickets, and create a help center to empower customers – all 100% Free.
Top features of TawkTo:-
- Track customer activity in real-time
- Figure out your customer's location
- Collaborate & assign conversations
- Easy to share knowledge, and provide services
WhatsApp is leading from the front because of it’s low-cost, also has significant appeal among global customers.
Fresh Work
Also, it enables companies to safely & perfectly respond to their customer messages using the WhatsApp messaging API.
Benefits of WhatsApp:-
- Enables customers to reach out to business owners instantly
- Engagement with customers becomes easy
- WhatsApp support hides customers information and allows for asynchronous conversations, so customers can engage whenever they need to
- Gives users end-to-end encryption while communicating
Related article:- Facebook Messenger Got Added to Dokan Live Chat Module
How to Integrate TawkTo & WhatsApp LiveChat feature on Your eCommerce Website
So, now that you have learned about the two new features. let's show you the step-by-step process to integrate these LiveChat features into your marketplace.
Prerequisites before integrating TawkTo & WhatsApp LiveChat feature on Your marketplace
- Dokan lite
- Dokan Pro (3.2.0) (LiveChat Module)
- WooCommerce
Do make sure that you have successfully installed and activated Dokan & WooCommerce on your WordPress site.
Benefits That You’ll Get with This Integration
You are probably understanding how super-cool a LiveChat app is for a website, especially for an eCommerce platform. And why not? Because 63% of customers who had a chat online with the business owners are more likely to return!
In order to improve the support experience, you can apply these solutions to your online platforms to provide more customer services. This will help the store owners to know their customers better, nurture them the way they like, and more.
- Helps to figure out customers' queries without even using any external communication medium – like email
- Reduces times & effort as it's fast, accurate & provide real-time customer service
- Grants users to submit their issues
- Boosts productivity
- Customers don't need to submit the information again & again while using the LiveChat feature on a website
- A great medium for customers to request new features or functions.
Also read:- Importance of Customer Service in eCommerce Business
To Sum Up
The main purpose of adding these two LiveChat features TawkTo & WhatsApp so that the shop owners and customers can communicate more easily.
So if you want to give your customer a tremendous LiveChat experience within your Dokan powered multivendor site, then it's high time that you should adopt the Dokan LiveChat module today!
Because 79% of consumers prefer the LiveChat app, as they get instant responses. So why you don't be a part of it!
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