2020 has been a year of contrast for Dokan. On one hand, the world has faced COVID-19, the biggest pandemic we have seen in the recent past. On the other hand, we, the Dokan team, were lucky enough to help thousands of people overcoming the obstacle that the world faced due to the spread of the virus.
Despite the virus taking control of our daily life, the Dokan team did not come to a halt. It was more necessary than ever to support the people by helping thousands of new entrepreneurs building their eCommerce marketplace. So we continued the advancement of Dokan, added some glorious new features while also solving major bugs along the way.
As businesses of all kinds were moving online, Dokan saw more than a 65% increase in active installation and now stands at 50,000+ active installations, up from 30,000 last year. It was hard to support the sheer number of new eCommerce businesses amid the pandemic, but thanks to our dedicated team we managed to solve all your problems and support you the best way we can.
All these makes us extremely proud, while also making us more humble. We know we now have even more responsibility to serve you even better. In 2021, we will continue to do the good work with 50,000 dreamers like you by our side.
Dokan in a Flash
Dokan has achieved some astounding figures and solid growth over the years. Here is what we achieved since our inception –
- 50,000+ active installation.
- 300+ reviews.
- 900,000+ total download reached.
We are always updating and innovating our product. We made it compatible with many different plugins.
- 27 Additional Modules.
- 65 Compatible Plugins.
We couldn't have done that, without you.
Here is our brief overview of what we did in 2020!
Support that Thrives for your Satisfaction
Our support team has long been the frontline heroes of our company. They continued to support you with the best possible way and made us proud repeteadly.
Let's have a look at the incredible numbers from our support team.
Our support team served more than 12,000 customers this year, which increased 146% from the last year. In doing so, they replied to a total of more than 53,000 messages. Just to give you a context, this number was 32,000, just one year back.
All in all, we were able to resolve 28,000+ issues that our user were facing, while maintaining 99% customer satisfaction that we achieve by resolving almost half the issues.
Now isn't this just exemplary?
A Year of Growing Community
Thanks to the earnest effort of our community relations team, growth of our communities have skyrocketed in 2020. Both our page and community group has seen outstanding growth.
We saw a whooping 1800% increase in community members. Yes, you saw the number right. Our Facebook group now has a total of 4000+ members and if you've not joined yet, you might be missing out being on one of the most helpful WordPress group. We have some of the most lively communication on our community group. Click on the image below to join the Dokan Community on facebook.
We also gained 10% in page like and if you want to follow our updates and blogs, you can surely peek on the Dokan page.
Looking Forward to 2021: Awesome Features Incoming
Although 2020 was a year of distress for all of us due to the spread of deadly COVID-19, Dokan managed to grow and empower more people than ever. We also achieved some astounding figures, more any past year.
But 2021 will be even better, you know why? Because in 2021, our goal is to be more customer-centric than ever before!
How?
Our plan for 2021 is to add some amazing features to your favorite multivendor plugin, and all these are requested and suggested by our customers.
Yes, you spoke and we listened!
We're planning to bring in SMS notification feature, which will help you to notify vendor/customer when there is an order/order related update for all kinds of product. We're also planning to add more payment methods for Dokan stripe connect.
Apart from that, we're currently working to add cool features like Assigning delivery man for shipping from the admin panel. You'll also get to select slot for delivery date and time. And most importantly, we'll offer you a new and cleaner vendor dashboard design within a short period of time.
What's more, you can also see commission report for individual vendor.
Yes, we're looking forward to a busy year ahead. But it will be immensely rewarding as well, to be able to fulfill your wishes.
Here's to A Glorious Year Ahead
We want to thank our customers for not just being with us but also for being the real heroes during this pandemic. Delivering the necessary food and supplies to the society while the whole world was forced to stay at home, is an exceptionally noble thing to do. We can only hope that 2021 won't be like what we faced in 2020 in terms of the pandemic.
We don't know exactly what the future holds for us. But we know this much that we'll continue to innovate and offer you some great functionalities. Because we like to see your love for Dokan. And that's why we are here with this ultimate Dokan review.
We're blessed to achieve all the things that we did and we will continue to thrive for more.
Thank you so much for being with Dokan. Take love from the Dokan team. We wish you have a great year.