Best Knowledge Base Plugins for WordPress (Free & Pro)
Imagine a place where people themselves can automatically find answers to their queries without having to ask you over and over again. This is what a knowledge base does. It makes all the necessary details easy to access so people can quickly find their desired information without wasting any time.
Besides, a well-organized knowledge base builds trust because it shows that you are caring about your target audiences, customers, and users. This not only impresses but also makes them confident. What's more, it takes the pressure off your support team by cutting down on repeated questions.
But to create such a wonderful knowledge base, you must have the right tool. Only with a good knowledge base plugin can you do this easily. In this article, we'll list and introduce you to some of the best knowledge base plugins for WordPress.
Why Should You Use WordPress Knowledge Base Plugin?
To host your knowledge base or documentation online, you obviously need a website to publish them so people from anywhere in the world can explore them. WordPress is the most beginner-friendly tool and platform by which you, even non-technical persons, can create and manage websites.
Besides, you'll find many WordPress knowledge base plugins by which you can easily create a knowledge base (or wiki) page and then publish as many documentation posts as you want. After that, you can categorize them by tags and topics for better organization.
You can display them hierarchically (sub-categories under the parent categories), enabling easy navigation. Thus, WordPress and the knowledge base plugins create efficiencies for website operators and visitors. In addition, WordPress has integrations with many powerful page builders.
If you ever feel like stunning landing pages, including the knowledge base page, you can do it without requiring coding knowledge. So, why shouldn't you consider WordPress for knowledge base creation?
What Is a WordPress Knowledge Base Plugin?
A WordPress knowledge base plugin is a tool that enables you to create and maintain a collection of useful articles and guides along with FAQs on your website. This plugin helps you organize the content in such a way that users can navigate them easily. This plugin offers search functionality together with categories and tags to help users locate answers quickly without any problem.
The plugin reduces the support requests by presenting self-service solutions in one centralized location. Thus, a knowledge base plugin transforms your website into a helpful resource that both enhances user experience and establishes trust.
Learn the things you need to consider before choosing a WordPress documentation management plugin.
Essential Use Cases for a Knowledge Base Plugin
Let's take a quick look at some popular use cases when creating knowledge bases becomes so mandatory and also using such a plugin.
- Customer Support & Self-Service Help Centers
By creating a knowledge base plugin with step-by-step guides, FAQs, and troubleshooting articles, you can decrease the number of support tickets received from frequent customer inquiries. Because users get immediate answers without needing to wait for support staff to respond.
- Software & SaaS Documentation
SaaS businesses and software companies need to provide clear documentation. A knowledge base enables users to learn the software features themselves while following the setup instructions without needing to reach out to support teams. Explore the types of product documentation for product management.
- Internal Team Knowledge Sharing
A knowledge base provides businesses with a platform to host internal documents along with company policies, training materials, and standard operating procedures (SOPs). As a result, employees can benefit from easy access to important information, maintaining high work efficiency.
- Product & Service-Based Websites
Businesses selling digital and physical products should maintain a knowledge base to help customers understand features and solve common problems to maximize product value.
- Membership & eLearning Websites
Membership sites and online course platforms should offer a clear guide on how to access the courses, how long these accesses will be retained, how to subscribe, and other troubleshooting issues.
Best Knowledge Base Plugin for WordPress (Free & Pro)
We are now in the main part of this article. In this section, we'll list and discuss the key features of the best knowledge base plugins for WordPress, as we promised. This will help you choose the right tool for your project needs. Keep reading!
1. weDocs
weDocs is a promising WordPress knowledge base plugin. It enables you to create and manage documentation effortlessly. You can organize your content into sections and categories with articles to simplify user navigation. The design of the plugin features a minimal interface to create a distraction-free reading environment.
The plugin comes with a dashboard interface. It allows you to handle all your articles and their organization from the dashboard. Furthermore, weDocs has the drag-and-drop feature. Using it, you can easily order the documentation posts for easy organization.
Key features of weDocs:
- Lightweight and built with SEO-friendliness in mind
- AJAX live search with other search options
- Multilingual support and integration with Weglot
- Pre-made templates for designing the documentation page
- Shortcode lets embed documentation posts anywhere on the website
- Multi-level nested documentation for better stylization
- Easy migration from the BetterDocs plugin
- AI-powered chatbot for automated answers
- The assistant widget helps find any documentation instantly
- A floating contact form for user communication
Check this guide on how to create a knowledge base with weDocs.
2. Document Library Pro
Document Library Pro is well-known as an ultimate WordPress solution for document management. It comes with a powerful search functionality that is combined with sorting and filtering options to allow users to access the required documents within the shortest possible time.
It includes a variety of display layouts, like tables, grids, and folder structures, so you can organize and display the knowledge base library in an easy-to-navigable way. Document Library Pro has integration with various external platforms such as Dropbox, Amazon S3, and SoundCloud.
The plugin is trusted by thousands of active users and is fully compatible with many WordPress themes and plugins.
Key features of Document Library Pro:
- Add any type of document (PDF, Word, Excel, PowerPoint, Images, etc.)
- Easy to create password-protected document libraries
- Restrict document categories to specific users
- Has an integration with various could servers to store documents
- Categorize documents into nested folders and sub-folders
- Fully mobile-responsive and lightweight
- Easy to embed documentation posts anywhere on the website
- Provides expert support on various issues
- Covers a detailed knowledge base of user guides
3. BetterDocs
BetterDocs is a wonderful solution for businesses and website owners to create and manage sophisticated knowledge bases for their customers. It comes with beautiful pre-designed templates and flexible customization options, which enable you to create attractive documentation pages easily.
Like any other tool, this plugin includes basic knowledge management features, like role-based access control, user interaction analytics, and AI-driven documentation writing support. The advanced version includes the AI chatbot, documentation migration, and separate knowledge base creation.
It offers both accessibility and flexibility for any website through its support for WordPress Full Site Editing (FSE) and multilingual capabilities using WPML.
Key features of BetterDocs:
- A great collection of templates to create beautiful documentation
- Advanced live search bar to find documentation posts quickly
- Automatically creates a scrollable table of content
- Supports creating multi-lingual knowledge bases
- Easy to export and import knowledge bases between websites
- Includes a powerful AI chatbot
- Track and evaluate the knowledge base with analytics
- Has an integration with the Elementor page builder plugin
4. Echo Knowledge Base
Echo Knowledge Base is another advanced documentation and knowledge base management plugin. It enables you to effortlessly manage documentation posts, FAQs, and articles. It provides a user-friendly interface, maintaining a contemporary and professional look.
Using its extensive customization options, you can design the knowledge base to align with your site's brand identity. It includes multiple layouts, including Basic, Tabs, Classic, and Drill Down. It accommodates multiple languages and RLT scripts, which ensure worldwide accessibility.
The plugin prioritizes SEO optimization to boost online visibility. It guarantees all articles function responsively across devices with retina-ready displays.
Key features of Echo Knowledge Base:
- Advanced search bar enables to find articles quickly
- Easy to organize content by categories and sub-categories
- Provides customizable category archive page
- AI content writing support for content creation
- Order categories alphabetically, chronologically, or drag-and-drop
- Allows to create sidebar and grid layouts
- Let users vote and comment on articles
- Advanced analytics help find the best articles
5. Helpie WP
Helpie WP is a flexible plugin for building and displaying FAQ or accordion format content. Once the FAQ content is ready, you can display it throughout your website using shortcodes, Gutenberg blocks, Elementor widgets, or theme widgets. You can organize FAQs into categories or tags for easy navigation.
The plugin provides responsive design features for displaying the FAQ content effectively across all devices. It allows comprehensive customization through drag-and-drop sorting capabilities. You can also add inline search bars, headers, bodies, toggle icons, and more. It works perfectly well with WooCommerce to manage product-specific FAQs.
Key features of Helpie WP:
- Creates wiki and knowledge bases separately for teams and customers
- Advanced branding and stylization options for a personalized look
- Drag and drop feature for sorting FAQs
- Easy to sort and filter FAQs
- Display popular and recently added FAQs
- Automatically, the FAQ schema
- Hide or display the search bar
- Has an integration with the Elementor page builder plugin
6. BasePress
BasePress is another beginner-friendly knowledge base plugin. It allows users to create separate knowledge bases, which is perfect for documenting guides and information about products and services. You can also create knowledge bases separately for internal and external teams.
The plugin allows the creation of unlimited section hierarchies. Using its drag-and-drop feature, you can easily reorder these sections, including posts, to reorganize the knowledge base posts anytime. BasePress is fully responsive. It lets users read the documentation posts from any device type.
Key features of BasePress:
- Build a single or multiple knowledge base
- Includes a search bar to get live results
- Comes with three knowledge-base themes
- Has an icon selector for each article
- Google reCAPTCHA prevents spam feedback
- Automatically creates the table of content
- Includes the multisite support
- Integration with WPML for Multilingual KB
7. HelpCrunch
Although HelpCrunch doesn't have many users yet, we are considering it as a promising documentation management and knowledge base pluign due to its existing features and the ones they are promised to come up with. It integrates live chat with chatbot automation and email automation to deliver exceptional customer service.
The plugin works smoothly with major messaging platforms, including Facebook, Instagram, Telegram, and Viber, to deliver a consistent and efficient communication experience. The plugin provides the WYSIWYG editor that enables you to draft, categorize, and publish articles.
Key features of HelpCrunch:
- Live chat features real-time customer interaction
- The live chat widget is customizable
- Check the documentation posts by analytics
- Comes with a stunning popup builder
- Maintains the customer profiles for detailed information
- Email automation streamlines efficient marketing campaigns
- Shared inbox supports multi-channel communication
8. Heroic Knowledge Base
Heroic Knowledge Base is a premium plugin that powers up WordPress websites to create well-organized knowledge bases and operate them with ease. Like any other tool, you will get enough customization options to adapt its appearance to match your site's brand identity.
Here again, you can organize content via intuitive categories and allow users to find the desired content using the powerful search features. The instant search functionality displays various suggestions so users can also explore the relevant content without confusion.
Key features of the Heroic Knowledge Base plugin:
- Chatbot instantly finds and displays the articles users are looking for
- Easy to discover what users are looking for using the analytics
- Allows users to submit their feedback about the documentation posts
- Great for technological documentation
- Supports creating internal and multilingual knowledge bases
Closing Up!
Choosing the right knowledge base plugin is just the first step. No matter how good your plugin is, unless you can develop an organized strategy for documentation planning and writing, all your money, time, and labor will be just a waste. So, there are several things to consider for the maximum results.
First, understand your product/service well. Make a checklist of all the things you need to cover about your product/service. Start writing the documentation posts one by one. Then, organize the documentation posts into clear categories using an intuitive navigation system.
Finally, keep the knowledge base always updated and review it regularly to check if there are any gaps. For more guidance, explore this article on how to create a knowledge base on WordPress.
