Note: We do not provide support via e-mail. Please post all support questions as a support ticket.

General Questions

Our plugins and themes work with WordPress. If you have WordPress installed on your hosting or if your site is built with WordPress – our plugins should work if there is no conflict from any third party plugin for which we are not responsible for.
WordPress is web platform you can use to create beautiful looking websites, blogs and more importantly – business powered. We agree with when they say that “WordPress is both free and priceless at the same time”.
The core software is built by hundreds of community volunteers, and there are thousands of plugins and themes available to transform your site into almost anything you can imagine. Some WP themes are free, others more original like the ones we develop are paid.

What are the requirements to use weDevs products?

Since all of our plugins or themes are based on WordPress, it is a must. Some of our plugins may have one or two extra dependencies, please check the plugin documentation to be sure. Our WordPress themes or plugins do not work as a standalone solution.

  • WordPress (latest)
  • Apache, PHP 5+, mySQL database
  • FTP access for power users.
No. Once you purchase any of our themes or plugins, you will get full access to the code and can modify it however you please.

Pre-purchase Questions

How do I get in touch with you?

Please use our contact form and write down your queries. Don’t forget to select “Pre purchase question” from the list of subjects.

Did you check the product landing page and all the description texts attached to the features? If it still hasn't cleared your mind, there is always us and we also have a very comprehensive documentation page.
The payment process is pretty straightforward actually. In a couple of words, you add products to cart, make payment using your desired method or gateway and you receive an email with confirmation. Once the transaction is complete, product(s) will be available to download from your account page.
We are using PayPal as payment gateway. We do accept credit card payments by using Paypal Payment PRO gateway on our website, at least for now, we only accept Visa and Mastercard credit cards or some other reliable international debit cards.
We have a live demo site which you can use to build your dummy and experiment with all the features. But if you want the plugin itself, then we are sorry. We do not allow any of our paid plugins for testing purposes.
Almost all of our products also come as a free / lite edition, you can also try out those.

After Sales Support

We only provide support for irregularities, malfunctions (bugs) in our products. We do not do customization or provide support for issues caused by any third party plugin.
All of our free or pro products come with extensive documentation and video tutorials that help you to install, configure and customize your plugin or theme. You don’t need very advanced wp knowledge or coding skills to get most of the issues solved.
Yes. You need a weDevs account for-
– Purchasing products.
– Getting support.
– Renewing license.

Usually you can expect to receive an answer within 24 hours – we try our best!

But please take in consideration that some issues are more complex and require more time to solve.

Also, please consider the timezone differences and our weekends. We operate under GMT+6 and our support staff remains away on Fridays.

We send automated email notifications for support replies immediately. We use the email used for purchasing the product or associated with your weDevs user profile.

Affiliate Questions

In a nutshell, if you sell our products for us, you get a part of our profit from that sale.

According to Wikipedia, an affiliate program is “a marketing practice in which a business rewards one or more affiliates for each visitor or customer brought about by the affiliate’s marketing efforts.
If will have to use our affiliate link for earning a valid 20% affiliate commission. It has been discussed with details in our affiliate section.
We pay our affiliate partners once a month. Minimum $300USD credit required to get paid. Expect to receive your affiliate share between 6th and 10th of the following month. A PayPal account is required in order to get your payment.
In order to check your earnings report in real time, you need to login into your account. Then under My Account → Affiliate