Home Forums Plugin Support Advanced Search Widget Billing E-Mail

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This topic contains 1 reply, has 2 voices, and was last updated by  Mahi 6 years, 9 months ago.

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  • #583

    aj2703
    Participant

    Hi.

    I purchased this plugin over 2 weeks ago now. Can't remember if i had an e-mail with the download links when i purchased. if i did can you tell me why i had anothe mail yesterday saying i had been billed and also the d/l links..?

    #584

    Mahi
    Member
    Post count: 1555

    Hi AJ,

    Yesterday, we had an issue with database. People were paying but still their order's status still marking as pending !

    It was some mysql issue. so, we had to fix this. and, unfortunately all customers (advanced search) got this email.

    However, it was an auto system email and you can be 100% sure that your paypal account didn't get charged and all your emails and information are safe. This email goes to user email right after they make purchase.

    Thank you and we are sorry for any inconvenience.

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