This topic contains 18 reply and 3 voices, and was last updated by towhid 4 years, 6 months ago
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April 17, 2015 at 3:05 pm 41590
towhid Hi, I am successfully using Dokan and I love it, but one issue I have is: When a seller sets a coupon and the discount is applied it takes the seller's commission from the original price and not the discounted price, i.e. if the original price is £10 and we take 15 % commission we would take £1.50 commission, when a coupon is applied we want the 15% to be taken from the coupons Discounted price and not the original price. Is there a way to adjust this setting, please? Thanks in advance, Carla
April 18, 2015 at 4:04 pm 41651
towhid towhid

Hello Carla,

Yes, you can adjust this settings as your requirements. But its huge customization. You can make this customization on your own or you can hire a developer.

Thank you 🙂

April 26, 2015 at 10:17 am 42309
Gregório Sordi Gregório Sordi

Towhid, can you explain coupons functionality for me?

If i get 50% of comission, and seller makes a huge promotion. like, 60% discount. What will be the output?

if we get the comission from the original price, there is no use for coupons. Imagine the original price is £10 and we take 30% comission, and a 50% discount. Buyer will pay $5, i will get $3 and seller just $2?

April 26, 2015 at 11:47 am 42322
Carla Carla

We have had to disable the coupons because their functionality looks unprofessional and makes customers think we are taking too much money for them. I don’t know any other site that takes commission from the original price, it should take it from the price the item is sold at, including when a coupon is used, so I would love an explanation of their functionality too.

Carla

April 26, 2015 at 12:59 pm 42327
towhid towhid

Hello Sordi,

In every sales, you can cut a commission from a order based on total amount deduct with the discount offer by coupon. If the original price is £10, commission set for seller is 50% and coupon is 60%. Then the summation will be :

Product Original Price = £10
apply coupon = 60%
—————————-
Total = £6

Commission will be distributed among admin £3 and seller £3.

Please check and let me know.

Thank you 🙂

April 26, 2015 at 1:09 pm 42328
Carla Carla

Towhid, that is how it should work but it doesn’t work that way, unfortunately.

Product original price = £10
apply coupon = 50%
commission = 15%
Total = £5

Commission taken = £1.50 (15% of original £10)
Seller receives = £3.50

So instead of the advertised 15% we are taking 30% in this scenario, which is why we had to disable the coupons as we were taking more commission than advertised.

Carla

April 26, 2015 at 2:56 pm 42341
towhid towhid

Hello Carla,

According to my summary. Calculation will be:

Product original price = £10
apply coupon = 50%
commission = 15%
Total = £5

Commission taken = £0.75 (15% of original £5)
Seller receives = £4.25

***But are you not getting this way right?

Thank you 🙂

April 26, 2015 at 3:02 pm 42342
Carla Carla

Yes, that’s what we assumed but instead the commission comes from the original £10 (we only realised after about 10 sales and the same thing happened on each one), so it takes £1.50, which is why we have had to take the coupons down.

Carla.

April 26, 2015 at 3:20 pm 42343
Carla Carla

I can show example but cannot work out how to add a screen shot?
Carla

April 26, 2015 at 3:20 pm 42344
towhid towhid

Hello Carla,

Please let me know what is the result without the coupon? The calculation is correct. I mean seller and admin get commission according to percentage.

Thank you 🙂

April 26, 2015 at 3:25 pm 42345
Carla Carla

Without the coupon on a £10 product with a 50% coupon discount and 15% commission we receive £1.50 (which is correct).

With the coupon we also receive £1.50 (it doesn’t matter what % the coupon discount is because the commission is taken from the original price).

April 26, 2015 at 3:26 pm 42346
Carla Carla

If the coupon offers a 50% discount so the product becomes £5 we should only receive £0.75 and NOT £1.50 which is what we are receiving.

April 26, 2015 at 4:10 pm 42354
Carla Carla

One of the real examples:

Customer bought 2 products, each £6.50, total = £13.00.

Coupon discount 50% so the customer paid £6.50.

We then received £1.95 in commission (15% of £13), we should have only have received £0.98 (15% of £6.50).

Seller received £4.55 but SHOULD have received £5.52.

April 27, 2015 at 11:08 am 42403
towhid towhid

Hello Carla,

I have already notified this issue to our developer team. Hope they will fix up very soon.

Thank you 🙂

April 28, 2015 at 10:09 am 42497
Gregório Sordi Gregório Sordi

Good to know towhid.
=]

May 6, 2015 at 2:50 pm 43205
Carla Carla

Any news on this issue?

Thanks,

Carla

Viewing 15 Posts - 1 through 15 (of 18 total)