Home Forums Theme Support Dokan Coupon Settings – Commission on coupon price not base price

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This topic contains 18 replies, has 3 voices, and was last updated by  towhid 3 years, 11 months ago.

Viewing 15 posts - 1 through 15 (of 19 total)
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  • #41590

    Carla
    Member
    Post count: 29

    Hi, I am successfully using Dokan and I love it, but one issue I have is:

    When a seller sets a coupon and the discount is applied it takes the seller's commission from the original price and not the discounted price, i.e. if the original price is £10 and we take 15 % commission we would take £1.50 commission, when a coupon is applied we want the 15% to be taken from the coupons Discounted price and not the original price. Is there a way to adjust this setting, please?

    Thanks in advance,

    Carla

    #41651

    towhid
    Participant
    Post count: 4505

    Hello Carla,

    Yes, you can adjust this settings as your requirements. But its huge customization. You can make this customization on your own or you can hire a developer.

    Thank you 🙂

    #42309

    Gregório Sordi
    Member
    Post count: 152

    Towhid, can you explain coupons functionality for me?

    If i get 50% of comission, and seller makes a huge promotion. like, 60% discount. What will be the output?

    if we get the comission from the original price, there is no use for coupons. Imagine the original price is £10 and we take 30% comission, and a 50% discount. Buyer will pay $5, i will get $3 and seller just $2?

    #42322

    Carla
    Member
    Post count: 29

    We have had to disable the coupons because their functionality looks unprofessional and makes customers think we are taking too much money for them. I don't know any other site that takes commission from the original price, it should take it from the price the item is sold at, including when a coupon is used, so I would love an explanation of their functionality too.

    Carla

    #42327

    towhid
    Participant
    Post count: 4505

    Hello Sordi,

    In every sales, you can cut a commission from a order based on total amount deduct with the discount offer by coupon. If the original price is £10, commission set for seller is 50% and coupon is 60%. Then the summation will be :

    Product Original Price = £10
    apply coupon = 60%
    —————————-
    Total = £6

    Commission will be distributed among admin £3 and seller £3.

    Please check and let me know.

    Thank you 🙂

    #42328

    Carla
    Member
    Post count: 29

    Towhid, that is how it should work but it doesn't work that way, unfortunately.

    Product original price = £10
    apply coupon = 50%
    commission = 15%
    Total = £5

    Commission taken = £1.50 (15% of original £10)
    Seller receives = £3.50

    So instead of the advertised 15% we are taking 30% in this scenario, which is why we had to disable the coupons as we were taking more commission than advertised.

    Carla

    #42341

    towhid
    Participant
    Post count: 4505

    Hello Carla,

    According to my summary. Calculation will be:

    Product original price = £10
    apply coupon = 50%
    commission = 15%
    Total = £5

    Commission taken = £0.75 (15% of original £5)
    Seller receives = £4.25

    ***But are you not getting this way right?

    Thank you 🙂

    #42342

    Carla
    Member
    Post count: 29

    Yes, that's what we assumed but instead the commission comes from the original £10 (we only realised after about 10 sales and the same thing happened on each one), so it takes £1.50, which is why we have had to take the coupons down.

    Carla.

    #42343

    Carla
    Member
    Post count: 29

    I can show example but cannot work out how to add a screen shot?
    Carla

    #42344

    towhid
    Participant
    Post count: 4505

    Hello Carla,

    Please let me know what is the result without the coupon? The calculation is correct. I mean seller and admin get commission according to percentage.

    Thank you 🙂

    #42345

    Carla
    Member
    Post count: 29

    Without the coupon on a £10 product with a 50% coupon discount and 15% commission we receive £1.50 (which is correct).

    With the coupon we also receive £1.50 (it doesn't matter what % the coupon discount is because the commission is taken from the original price).

    #42346

    Carla
    Member
    Post count: 29

    If the coupon offers a 50% discount so the product becomes £5 we should only receive £0.75 and NOT £1.50 which is what we are receiving.

    #42354

    Carla
    Member
    Post count: 29

    One of the real examples:

    Customer bought 2 products, each £6.50, total = £13.00.

    Coupon discount 50% so the customer paid £6.50.

    We then received £1.95 in commission (15% of £13), we should have only have received £0.98 (15% of £6.50).

    Seller received £4.55 but SHOULD have received £5.52.

    #42403

    towhid
    Participant
    Post count: 4505

    Hello Carla,

    I have already notified this issue to our developer team. Hope they will fix up very soon.

    Thank you 🙂

    #42497

    Gregório Sordi
    Member
    Post count: 152

    Good to know towhid.
    =]

Viewing 15 posts - 1 through 15 (of 19 total)

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