This topic contains 52 reply and 2 voices, and was last updated by Charlotte 4 years, 5 months ago
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May 6, 2015 at 12:27 am 43152
Charlotte Hello, I just purchased Dokan and have activated it on my site and have made a demo sales user to test the front end of the site. The user is activated, and is approved to sell. The issue is whenever I try to access the dashboard, although the main page shows up fine (saying "start by adding a banner") whenever I click on ANY of the tabs to the left hand side (eg. products, orders, reports etc.) it comes up with a 404 error page and just won't work at all. Thanks, Charlotte
May 6, 2015 at 10:01 am 43165
Nayem Nayem

Hello,

Please navigate to WP admin->Settings->Permalinks. You have to set the permalinks as “Post name” and “Product”. After saving the settings please check and let me know.

Thanks.

May 6, 2015 at 2:25 pm 43199
Charlotte Charlotte

Hi Nayem,
This was the first thing I tried, but the product permalink will NOT stay on anything other than custom. If I select product it changes the custom field to /product/ and when I go to save it has switched it to /product (without the end slash).
Thanks,
Charlotte

May 6, 2015 at 2:27 pm 43200
Nayem Nayem

Please provide your login details by using this form: http://wedevs.com/provide-login-details/. I will have a look what is going wrong.

Thank you 🙂

May 6, 2015 at 2:33 pm 43201
Charlotte Charlotte

Done! Thanks 🙂

May 6, 2015 at 2:37 pm 43203
Charlotte Charlotte

Also if possible please check the error:
Dokan Error: Pleae activate your copy

I have put in my serial number but the error remains?

May 6, 2015 at 2:58 pm 43207
Nayem Nayem

I have checked your seller dashboard but everything is working fine. I did not get any error.

For license activation-

Please contact with us by using this contact form- http://wedevs.com/contact/. You have to select the question type as- “License activation problem”. We will solve your license issue as soon as possible.

Thank you 🙂

May 6, 2015 at 3:07 pm 43210
Charlotte Charlotte

Hey,
That’s so bizarre. I don’t understand what’s changed then… Oh well as long as it’s working!

Also: I just tried making a draft product, though and it says: Choose a category- No categories
In the category section I changed the category from display type: standard to products.

Thanks

May 6, 2015 at 3:12 pm 43212
Nayem Nayem

Please open Dokan plugin/templates/new-product.php file. In this file you will get this 'name' => 'product_cat', in line number 87. You have to remove this line from here.

Also in Dokan plugin/templates/product-edit.php file you will get this 'name' => 'product_cat', in line number 279. Please remove this line also from here.

After doing all those thing everything will work fine.

May 6, 2015 at 5:06 pm 43219
Charlotte Charlotte

Hi Nayem,
I’ve removed them both, but it’s still saying no categories?
Thanks,
Charlotte

May 6, 2015 at 5:08 pm 43220
Nayem Nayem

Please provide your login and ftp details by using this form: http://wedevs.com/provide-login-details/. I will have a look what is going wrong.

Thank you 🙂

May 6, 2015 at 5:13 pm 43221
Charlotte Charlotte

Maybe I removed the wrong bit of code? Should I copy the original code back in?

May 6, 2015 at 5:13 pm 43222
Charlotte Charlotte

I’ve submitted anyway 🙂

May 6, 2015 at 5:30 pm 43224
Nayem Nayem

You did not send me your ftp details. Please provide your ftp details here.

Thanks.

May 6, 2015 at 6:16 pm 43233
Charlotte Charlotte

Hi,
The site is hosted through site ground so I don’t use an FTP system. Is that an issue? I normally just login straight through the website.
Thanks,
Charlotte

May 6, 2015 at 6:27 pm 43235
Nayem Nayem

Please check your site now. I have fixed your issue. Let me know after checking.

Thanks.

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