Home Forums Theme Support Dokan Disable shipping

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This topic contains 9 replies, has 2 voices, and was last updated by  Nayem 3 years, 8 months ago.

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  • #72171

    Ghulam
    Member
    Post count: 18

    When I enable disabled shipping, it still calculates the shipping price for that product. I had to mark that product as virtual from the admin and then it works fine.

    Please let me know the fix for this!

    #72173

    Nayem
    Moderator
    Post count: 6480

    Hello,

    I think you are getting something wrong. If you want to sell virtual product then no need to mark the product as virtual from the backend. You change the product type from the frontend. When you will upload a product from the seller dashboard, you have to mark the product as Downloadable Product. Then it will not ask for any shipping.

    Now, you have to make sure also that what kind of product you are selling! Downloadable or physical?

    #72204

    Ghulam
    Member
    Post count: 18

    Admin panel fix was my last resort.

    Here is what I do:
    1. Login as seller
    2. Add product and under shipping options I mark it as “disable shipping”

    But when I buy the product it still adds shipping charges. Why is it?

    #72208

    Nayem
    Moderator
    Post count: 6480

    Can you please provide any screenshot here?

    #72216

    Ghulam
    Member
    Post count: 18
    This reply has been marked as private.
    #72219

    Nayem
    Moderator
    Post count: 6480

    Please provide your login details by using this form: http://wedevs.com/provide-login-details/. I will have a look what is going wrong.

    Thank you ๐Ÿ™‚

    #72247

    Ghulam
    Member
    Post count: 18

    It is on my local machine.

    #72251

    Nayem
    Moderator
    Post count: 6480

    I have checked in my side. When I have disabled shipping for a product then the shipping tab from the single product page was not there. It also calculated as free shipping. I will suggest you to check correctly. I can not provide solution if your site is not live or without finding the issue.

    #72301

    Ghulam
    Member
    Post count: 18

    Is there a way you can share with me an action hook/filter that I can use in my functions file to mark products as virtual when people select “disable shipping”.

    will get it uploaded and share the link.

    #72310

    Nayem
    Moderator
    Post count: 6480

    Hello Ghulam,

    If you want to do this then you have to customize the plugin code. It is not a few lines of code to do. You may require a developer for this. We do not provide support for customization. By-default you have to select the product type as downloadable then it will automatically disable shipping.

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