Home Forums Theme Support Dokan Dokan – Per product shipping problem

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This topic contains 18 replies, has 5 voices, and was last updated by  Sekander Badsha 4 years, 6 months ago.

Viewing 15 posts - 1 through 15 (of 19 total)
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  • #29729

    Pedro
    Member
    Post count: 13

    i´m having problems setting up a product with shipping methods, because imagine:
    i have 3 countries portugal, spain and france that the vendors can send items to.
    I fill up the info of portugal and spain but that vendor does not fill to france because does not want to sell to france, well if a customer buys that item and its french he gots free shipping, the plugin does not limit the countries based on the information of the product shipping.
    Can you please tell me how i can fix this.

    #29801

    Pedro
    Member
    Post count: 13

    Anyone have solution for this bug?

    #29806

    Mahi
    Member
    Post count: 135

    Hello Pedro,

    I assign this to Dev team. Please be patience. They will reply soon.

    #29841

    Sekander Badsha
    Member
    Post count: 2067

    Hello Pedro,

    We can not define the location till the user does not enter his location while checking out.

    So when the user tries to checkout with a unsupported country it gets checked on the checkout page and shows an alert on reload.

    Thank you for understanding. 🙂

    #29878

    Pedro
    Member
    Post count: 13

    Hi, it does not give the alert. Here´s my seetings on woocomerce i defined wich countries vendors can ship to:

    Then a Seller define is shipping settings for a product bur he only ships to portugal and spain:
    http://i1372.photobucket.com/albums/ag336/Pedro_Geraldes/shipping-options_zps6b73cce1.jpg
    Then the client goes to the cart and puts his country to calculate is shipping, if it´s from portugal and spain he gets the right shipping options but if its from france he gets free shipping.

    Are you telling me that this is not possible?
    A can not put several countries to be shipped to and the seller have to sell to all countries that i define on woocommerce, that doesn´t make sense.
    I have setup one store for brasil with this plugin https://wordpress.org/plugins/woocommerce-correios/for sending options wich makes exactly what yours shoud do because if there´s no destination available the cart gives an error that is not possible to calculate the shipping for that destination and that´s what your plugin should return if a client puts a country that is not defined on the seller dashboard.
    Here´s a printscreen of that message

    Waiting for reply

    #30017

    Pedro
    Member
    Post count: 13

    Hi are you able to give the alert on cart page instead of checkout reload page, because this is very bad for a customer to see free shipping and then after complete all required fields for complete the order receives an alert that the product is not shipped to his country.
    Another thing that the per product plugin should do is shipping cost for 1 unit(example – 5 bucks) and then the shipping costs for extra(same product). Example if a customer buys 2 products(same) and cost for 1 is 5 dolars it will pay 10 for transportation, but if the plugin has that feature the vendor will be able to put values for extra products.
    Waiting for reply.

    #30065

    Pedro
    Member
    Post count: 13

    Another bug that found on per product add-on, when i set per item shipping. It does not calculate shipping for 2 3 or more items and the value of shipping is always the same, if i buy one item shipping 5 euros and i update the cart for 2 the value of shipping is the same.
    This addon is very buggy do you plan to fix this in a decent timeline?
    I have a deadline to implement a solution for a customer with your theme and plugins that i bought recently from you.
    Waiting for reply.

    #30094

    Nayem
    Moderator
    Post count: 6480

    Hello Pedro,

    I have forwarded this topic to our developer team. Hope they will fix it soon. Please keep patience and i will be back to you with the right solution.

    Thank you 🙂

    #30120

    Pedro
    Member
    Post count: 13

    Ok waiting for reply.

    #30528

    Pedro
    Member
    Post count: 13

    Any news, already passed 1 week and 3 days since i opened this thread, and there´s no update regarding the issues that i reported.
    Waiting for reply.

    #30543

    Nayem
    Moderator
    Post count: 6480

    Hello Pedro,

    I am really sorry for the inconvenience. Our developer team is working on it. Hope they will solve this issue as early as possible. Please allow us some time and keep patience.

    Thank you 🙂

    #30556

    Nayem
    Moderator
    Post count: 6480

    Hello Pedro,

    I am really sorry. Actually i was wrong. We do not have this kind of filtering process now. Hope we will add this feature in our next update.

    Thank you 🙂

    #30563

    Pedro
    Member
    Post count: 13

    I´m sorry to your that your dev team are not able to correct the bugs that i mentioned because on the changelog of the per product plugin there´s this “* [improved] Don't allow product purchases that doesn't ship to a country”, but not fixed at all and to me showing free shipping for a product that does not ship to certain country, that´s certainly a bug and a serious one.
    Another one is that if a product has a 5€ of shipping costs and the client buys 3 or 4 of that product the total shipping costs is the same for buying one product or 4, another serious bug. And not mentioned other one´s that other user reported and still not fixed.
    Well if this is not fixed until a week i will want a refund of my money.
    Because you can not put a product on the market without testing it seriously i buy it not a beta tester, i spend a lot of time translating both po files from theme and plugin to be able to work on it and know i encountered serious bugs that can take a project down.
    Waiting for reply.

    #30600

    Sekander Badsha
    Member
    Post count: 2067

    Hello Pedro,

    1. If you are from a country, that some of the product does not ship to you will get to see “Free Shipping”, as WooCommerce is not getting any shipping price for your country. We can not determine the country until the checkout page, where the customer puts his shipping address. We get the complete shipping address in the checkout page only and validate there.
    There is no way to warn the customer in the very beginning or in the cart page.

    2. You will get a setting on the wp-admin -> WooCommerce -> Settings -> Shipping -> Per Product Shipping to determine how you want the shipping price to be charged; for a whole order or per product basis. Please check that option and let me know.

    Thank you for translating. 🙂

    #30635

    Pedro
    Member
    Post count: 13

    Hi, has i told you before replying to:

    “1. If you are from a country, that some of the product does not ship to you will get to see “Free Shipping”, as WooCommerce is not getting any shipping price for your country. We can not determine the country until the checkout page, where the customer puts his shipping address. We get the complete shipping address in the checkout page only and validate there.
    There is no way to warn the customer in the very beginning or in the cart page.”

    1 – If your plugin doesn´t do that, does not interest me at all, it gives bad information to the customer until the customer fill all information, choosing the country on cart page should be enough to get the warn.All plugins that i know and worked with to calculate shipping, they give warning on cart page( Woocommerce Correios, Woocomerce table rate shipping) and does not give bad information to the customer.

    In reply to your second statemente:

    “2. You will get a setting on the wp-admin -> WooCommerce -> Settings -> Shipping -> Per Product Shipping to determine how you want the shipping price to be charged; for a whole order or per product basis. Please check that option and let me know”

    2 – I already done that configuration on woocommerce settings and still calculates badly the shipping cost.

    So if this bugs are not solvable. Let me know
    Waiting for reply

Viewing 15 posts - 1 through 15 (of 19 total)

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