Viewing 11 Topics - 16 through 26 (of 26 total)
Author Posts
September 23, 2015 at 12:11 pm 72931
Robert Robert

Hi, any news regarding this issue?
Thx, Robert

September 23, 2015 at 12:42 pm 72940
Nayem Nayem

Hello,

We are now in vacation. Our office will start from 29th September. After opening our office @towhid will check the issue.

September 29, 2015 at 2:07 pm 73382
towhid towhid

Hello,

I have already showed the screenshot of my settings and its output. Can you please let me know did I make any mistake?

Thanks

September 29, 2015 at 2:34 pm 73386
Robert Robert

Hi Towhid, you please need to show me your configured shipping costs of each of these two products for your country, too.
Please have a look at this and recalculate it yourself manually.
Thx.

September 30, 2015 at 1:22 pm 73524
towhid towhid

Hello Robert,

Here is the shipping setting for Product A

Product A

Here is the shipping setting for Product B

Product B

Thanks

September 30, 2015 at 1:49 pm 73527
Robert Robert

So if
– product A has a tax class with 10% for Bangladesh and
– product B has a tax class with 0% for Bangladesh

then
– product A should have a shipping cost of £ 5,5.-
– product B should have a shipping cost of £ 2.-

So the combined shipping cost for both products should be £ 7,7.-.
If you compare this with your screenshot of your cart, there is a shipping cost of just £ 7,28.

So in my opinion it is incorrect in your system, because it should be £ 7.7.
(I get a different result in my environment, there it is just £ 5,5.-! So it’s incorrect in either way).

October 3, 2015 at 10:23 am 73851
towhid towhid

Hello Robert,

I am really sorry for my late reply. Could you please share me with your login details. Once I have this I will be able to check the settings you have. Then I will see what I can do for you. Hope to here from you soon.

Thanks

October 4, 2015 at 6:44 pm 73993
Robert Robert

Hi Towhid,

please let me know if you see this error I have outlined in my previous message?

If so, you can please try to fix it in your test system and provide an update.

Actually I have this case not in my test environment, which I could provide to you.

Thx,
Robert

October 6, 2015 at 11:35 am 74156
towhid towhid

Hello Robert,

As my counting:

Product A should have a shipping cost of £ 5

Product B should have a shipping cost of £ 2

So the combined shipping cost for both products should be £ 7

Here is the screenshot of the cart page:

cart_page

0.28 BD TAX was wrong at my previous calculation. There are various TAX rate in my system which was applied in the total.

Thanks

October 6, 2015 at 12:36 pm 74169
Robert Robert

Hi Towhid,

7 is incorrect in your system, because there is no tax of 10% calculated for the shipping cost of Product A.

Product A has to have a shipping cost of 5.5 (= 5+0.5)

Product B has to have a shipping cost of 2 (= 2+0)

The combined shipping cost has to be 7.5 (and not 7 like in your shipping cart).

Thx

October 15, 2015 at 4:38 pm 74677
Robert Robert

Hi Towhid,

do you have any news on this issue?

Thx, Robert

Viewing 11 Topics - 16 through 26 (of 26 total)