Hi Nayem,

I installed new version (v1-2.2) of Support plugin. But support button is not showing on the side bar of marketica theme! I signed as customer to seller store page. please help us,

thanks for attention

Please provide your login details by using this form: http://wedevs.com/provide-login-details/. I will have a look what is going wrong.

Thank you 🙂

We will release a new update within today. After installing the latest version everything will be ok.

Thanks.

Hi Nayem,

I installed new version (v1.3) plugin. I saw widget of dokan support on admin>theme>widgets. But we can add it only to main widgets or footer widgets . We don’t control dokan store sidebar widgets here . Dokan side bar widgets control just on admin>dokan>settings>generals as enable/disable!!!

i sent our info with “provide login details” to you , i’m waiting your solution, thanks

Hello,

You have to place the widget from Wp admin->Appearace->Widget. Now if you have any sidebar in store page add this widget in that sidebar then it will appear.

Thanks.

Hi Nayem,

I added support widget to “main widget” area. We are using dokan sidebar but we don’t see and control dokan sidebar area on Wp admin->Appearace->Widget. if you can sign our admin panel, you can understand!

Hello,

I think woosidebars plugin showing specific sidebar for page. Please deactivate the plugin and use WordPress default widget system.

Thanks.

We are using Marketica theme, for this theme widgets allow control just main,footer-1,footer-2,footer3, footer4 widget areas. We don’t see dokan sidebar! how can i use default widget system? thanks

Still not working.

I have version 1.2 of the store support plugin installed. When logged-in as a seller, I am able to view support tickets, but not able to add a reply because the form elements are not appearing in the Add Reply area.

Hi Dokan

We are trying to work the support plugin for 4 days, but don’t work still,

module add_action to seller header tabs of your dokan theme. Bu we don’t use dokan theme. we try for our theme actions for example add_action like add_action( ‘dokan_sidebar_store_after’, array( $this, ‘generate_support_button’ ) );

Sidebar display support button, but don’t response and work, I think must open a popup window for register or ticket contact. but no working support button!

Please helps to solve other using different theme of users.

Hello Kivanc,

I will forward your site details to our developer team and they will check the issue.

@craig, Please download the latest version of store support from your account and follow this doc- http://docs.wedevs.com/how-to-install-and-use-store-support-2/.

Thanks.

@Kivanc, Your site details are not working. Please resend your site details.

Thanks.

Hi Nayem. I reviewed the Admin configuration instructions for Store support but I do not have the Store drop area (2) in the Widgets area. We are using Dokan v2.2.2 and Store Support 1.3.

Hello Craig,

Please update Dokan plugin to the latest version which is v2.4.1.

Thanks.