Author | Posts |
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August 6, 2015 at 3:01 pm 65608 | |
Kıvanç | Hi Nayem, I installed new version (v1-2.2) of Support plugin. But support button is not showing on the side bar of marketica theme! I signed as customer to seller store page. please help us, thanks for attention |
August 6, 2015 at 3:19 pm 65616 | |
Nayem | Please provide your login details by using this form: http://wedevs.com/provide-login-details/. I will have a look what is going wrong. Thank you 🙂 |
August 6, 2015 at 4:49 pm 65651 | |
Nayem | We will release a new update within today. After installing the latest version everything will be ok. Thanks. |
August 6, 2015 at 5:38 pm 65662 | |
Kıvanç | Hi Nayem, I installed new version (v1.3) plugin. I saw widget of dokan support on admin>theme>widgets. But we can add it only to main widgets or footer widgets . We don’t control dokan store sidebar widgets here . Dokan side bar widgets control just on admin>dokan>settings>generals as enable/disable!!! i sent our info with “provide login details” to you , i’m waiting your solution, thanks |
August 6, 2015 at 6:01 pm 65726 | |
Nayem | Hello, You have to place the widget from Wp admin->Appearace->Widget. Now if you have any sidebar in store page add this widget in that sidebar then it will appear. Thanks. |
August 6, 2015 at 6:12 pm 65729 | |
Kıvanç | Hi Nayem, I added support widget to “main widget” area. We are using dokan sidebar but we don’t see and control dokan sidebar area on Wp admin->Appearace->Widget. if you can sign our admin panel, you can understand! |
August 6, 2015 at 6:22 pm 65734 | |
Nayem | Hello, I think woosidebars plugin showing specific sidebar for page. Please deactivate the plugin and use WordPress default widget system. Thanks. |
August 6, 2015 at 7:52 pm 65787 | |
Kıvanç | We are using Marketica theme, for this theme widgets allow control just main,footer-1,footer-2,footer3, footer4 widget areas. We don’t see dokan sidebar! how can i use default widget system? thanks |
August 6, 2015 at 8:13 pm 65788 | |
Tim | Still not working. |
August 8, 2015 at 9:47 pm 66032 | |
Craig | I have version 1.2 of the store support plugin installed. When logged-in as a seller, I am able to view support tickets, but not able to add a reply because the form elements are not appearing in the Add Reply area. |
August 9, 2015 at 5:07 am 66043 | |
Kıvanç | Hi Dokan We are trying to work the support plugin for 4 days, but don’t work still, module add_action to seller header tabs of your dokan theme. Bu we don’t use dokan theme. we try for our theme actions for example add_action like add_action( ‘dokan_sidebar_store_after’, array( $this, ‘generate_support_button’ ) ); Sidebar display support button, but don’t response and work, I think must open a popup window for register or ticket contact. but no working support button! Please helps to solve other using different theme of users. |
August 9, 2015 at 11:28 am 66067 | |
Nayem | Hello Kivanc, I will forward your site details to our developer team and they will check the issue.
Thanks. |
August 9, 2015 at 11:31 am 66068 | |
Nayem | @Kivanc, Your site details are not working. Please resend your site details. Thanks. |
August 9, 2015 at 1:33 pm 66086 | |
Craig | Hi Nayem. I reviewed the Admin configuration instructions for Store support but I do not have the Store drop area (2) in the Widgets area. We are using Dokan v2.2.2 and Store Support 1.3. |
August 9, 2015 at 2:04 pm 66087 | |
Nayem | Hello Craig, Please update Dokan plugin to the latest version which is v2.4.1. Thanks. |