Viewing 15 Topics - 46 through 60 (of 86 total)
Author Posts
August 6, 2015 at 3:01 pm 65608
Kıvanç Kıvanç

Hi Nayem,

I installed new version (v1-2.2) of Support plugin. But support button is not showing on the side bar of marketica theme! I signed as customer to seller store page. please help us,

thanks for attention

August 6, 2015 at 3:19 pm 65616
Nayem Nayem

Please provide your login details by using this form: http://wedevs.com/provide-login-details/. I will have a look what is going wrong.

Thank you 🙂

August 6, 2015 at 4:49 pm 65651
Nayem Nayem

We will release a new update within today. After installing the latest version everything will be ok.

Thanks.

August 6, 2015 at 5:38 pm 65662
Kıvanç Kıvanç

Hi Nayem,

I installed new version (v1.3) plugin. I saw widget of dokan support on admin>theme>widgets. But we can add it only to main widgets or footer widgets . We don’t control dokan store sidebar widgets here . Dokan side bar widgets control just on admin>dokan>settings>generals as enable/disable!!!

i sent our info with “provide login details” to you , i’m waiting your solution, thanks

August 6, 2015 at 6:01 pm 65726
Nayem Nayem

Hello,

You have to place the widget from Wp admin->Appearace->Widget. Now if you have any sidebar in store page add this widget in that sidebar then it will appear.

Thanks.

August 6, 2015 at 6:12 pm 65729
Kıvanç Kıvanç

Hi Nayem,

I added support widget to “main widget” area. We are using dokan sidebar but we don’t see and control dokan sidebar area on Wp admin->Appearace->Widget. if you can sign our admin panel, you can understand!

August 6, 2015 at 6:22 pm 65734
Nayem Nayem

Hello,

I think woosidebars plugin showing specific sidebar for page. Please deactivate the plugin and use WordPress default widget system.

Thanks.

August 6, 2015 at 7:52 pm 65787
Kıvanç Kıvanç

We are using Marketica theme, for this theme widgets allow control just main,footer-1,footer-2,footer3, footer4 widget areas. We don’t see dokan sidebar! how can i use default widget system? thanks

August 6, 2015 at 8:13 pm 65788
Tim Tim

Still not working.

August 8, 2015 at 9:47 pm 66032
Craig Craig

I have version 1.2 of the store support plugin installed. When logged-in as a seller, I am able to view support tickets, but not able to add a reply because the form elements are not appearing in the Add Reply area.

August 9, 2015 at 5:07 am 66043
Kıvanç Kıvanç

Hi Dokan

We are trying to work the support plugin for 4 days, but don’t work still,

module add_action to seller header tabs of your dokan theme. Bu we don’t use dokan theme. we try for our theme actions for example add_action like add_action( ‘dokan_sidebar_store_after’, array( $this, ‘generate_support_button’ ) );

Sidebar display support button, but don’t response and work, I think must open a popup window for register or ticket contact. but no working support button!

Please helps to solve other using different theme of users.

August 9, 2015 at 11:28 am 66067
Nayem Nayem

Hello Kivanc,

I will forward your site details to our developer team and they will check the issue.

@craig, Please download the latest version of store support from your account and follow this doc- http://docs.wedevs.com/how-to-install-and-use-store-support-2/.

Thanks.

August 9, 2015 at 11:31 am 66068
Nayem Nayem

@kivanc, Your site details are not working. Please resend your site details.

Thanks.

August 9, 2015 at 1:33 pm 66086
Craig Craig

Hi Nayem. I reviewed the Admin configuration instructions for Store support but I do not have the Store drop area (2) in the Widgets area. We are using Dokan v2.2.2 and Store Support 1.3.

August 9, 2015 at 2:04 pm 66087
Nayem Nayem

Hello Craig,

Please update Dokan plugin to the latest version which is v2.4.1.

Thanks.

Viewing 15 Topics - 46 through 60 (of 86 total)