Home Forums Theme Support Dokan Dokan Store Support Plugin Not Working

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This topic contains 86 replies, has 9 voices, and was last updated by  Nayem 3 years, 8 months ago.

Viewing 15 posts - 46 through 60 (of 87 total)
  • Author
    Posts
  • #65580

    Nayem
    Moderator
    Post count: 6480

    Hello,

    Please install the latest update of Store support from your account. Now, store support is a widget. You have to place the widget in your store page sidebar.

    Thanks.

    #65608

    Kıvanç
    Member
    Post count: 20

    Hi Nayem,

    I installed new version (v1-2.2) of Support plugin. But support button is not showing on the side bar of marketica theme! I signed as customer to seller store page. please help us,

    thanks for attention

    #65616

    Nayem
    Moderator
    Post count: 6480

    Please provide your login details by using this form: http://wedevs.com/provide-login-details/. I will have a look what is going wrong.

    Thank you 🙂

    #65651

    Nayem
    Moderator
    Post count: 6480

    We will release a new update within today. After installing the latest version everything will be ok.

    Thanks.

    #65662

    Kıvanç
    Member
    Post count: 20

    Hi Nayem,

    I installed new version (v1.3) plugin. I saw widget of dokan support on admin>theme>widgets. But we can add it only to main widgets or footer widgets . We don't control dokan store sidebar widgets here . Dokan side bar widgets control just on admin>dokan>settings>generals as enable/disable!!!

    i sent our info with “provide login details” to you , i'm waiting your solution, thanks

    #65726

    Nayem
    Moderator
    Post count: 6480

    Hello,

    You have to place the widget from Wp admin->Appearace->Widget. Now if you have any sidebar in store page add this widget in that sidebar then it will appear.

    Thanks.

    #65729

    Kıvanç
    Member
    Post count: 20

    Hi Nayem,

    I added support widget to “main widget” area. We are using dokan sidebar but we don't see and control dokan sidebar area on Wp admin->Appearace->Widget. if you can sign our admin panel, you can understand!

    #65734

    Nayem
    Moderator
    Post count: 6480

    Hello,

    I think woosidebars plugin showing specific sidebar for page. Please deactivate the plugin and use WordPress default widget system.

    Thanks.

    #65787

    Kıvanç
    Member
    Post count: 20

    We are using Marketica theme, for this theme widgets allow control just main,footer-1,footer-2,footer3, footer4 widget areas. We don't see dokan sidebar! how can i use default widget system? thanks

    #65788

    Tim
    Member
    Post count: 3

    Still not working.

    #66032

    Craig
    Member
    Post count: 2

    I have version 1.2 of the store support plugin installed. When logged-in as a seller, I am able to view support tickets, but not able to add a reply because the form elements are not appearing in the Add Reply area.

    #66043

    Kıvanç
    Member
    Post count: 20

    Hi Dokan

    We are trying to work the support plugin for 4 days, but don't work still,

    module add_action to seller header tabs of your dokan theme. Bu we don't use dokan theme. we try for our theme actions for example add_action like add_action( ‘dokan_sidebar_store_after', array( $this, ‘generate_support_button' ) );

    Sidebar display support button, but don't response and work, I think must open a popup window for register or ticket contact. but no working support button!

    Please helps to solve other using different theme of users.

    #66067

    Nayem
    Moderator
    Post count: 6480

    Hello Kivanc,

    I will forward your site details to our developer team and they will check the issue.

    @craig, Please download the latest version of store support from your account and follow this doc- http://docs.wedevs.com/how-to-install-and-use-store-support-2/.

    Thanks.

    #66068

    Nayem
    Moderator
    Post count: 6480

    @kivanc, Your site details are not working. Please resend your site details.

    Thanks.

    #66086

    Craig
    Member
    Post count: 2

    Hi Nayem. I reviewed the Admin configuration instructions for Store support but I do not have the Store drop area (2) in the Widgets area. We are using Dokan v2.2.2 and Store Support 1.3.

Viewing 15 posts - 46 through 60 (of 87 total)

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