Home Forums Theme Support Dokan Dokan Store Support Plugin Not Working

This topic is: not resolved

This topic contains 86 replies, has 9 voices, and was last updated by  Nayem 3 years, 10 months ago.

Viewing 12 posts - 76 through 87 (of 87 total)
  • Author
    Posts
  • #66270

    Nayem
    Moderator
    Post count: 6480

    Hello kivanc,

    We have changed our template and file formatting. So, it is not easy to direct you. You have to update the plugin. If you have changed code in the parent plugin then we can not help you for that. Customizing a plugin in core file it's not standard way. You should use child theme or add-on.

    Thanks.,

    #66273

    Kıvanç
    Member
    Post count: 20

    Hi Nayem (Dokan)

    Update is dangerous many users, one advise for you : if you develop new plugins, please you should consider larger dokan versions (old, older, oldest). We pay money your plugins and not use.

    Ok thanks for all helps 🙂 We will find solution anymore! We will not buy anything ever again here.

    Best Regards

    #66492

    Kıvanç
    Member
    Post count: 20

    Hi Nayem,

    We solved support plying button popup forms, we add “dokan-magnific-popup” and “dokan-popup” script to our dokan plugin.

    Plugin is working perfectly and we have one problem. Reply form in Topic detail page isn't seeing. comment_textarea, topic_status and comment buttons don't display on reply area, you can see picture as below;

    topic reply

    I sent reply form area codes, this code is correct? thanks

    —————————————————————`

    < ?php if ( $ticket_status === 'open' || ! $is_customer ) { $comment_textarea = '


    ‘;
    $select_topic_status = ‘‘;

    $comment_field = $comment_textarea;

    if ( ! $is_customer ) {
    $comment_field = $comment_textarea . $select_topic_status.'

    ‘;
    }

    $comment_args = array(
    ‘id_form' => ‘dokan-support-commentform',
    ‘id_submit' => ‘submit',
    ‘class_submit' => ‘submit dokan-btn dokan-btn-theme',
    ‘name_submit' => ‘submit',
    ‘title_reply' => __( ‘Leave a Reply', $this->text_domain ),
    ‘title_reply_to' => ”,
    ‘cancel_reply_link' => __( ‘Cancel Reply', $this->text_domain ),
    ‘label_submit' => __( ‘Submit Reply', $this->text_domain ),
    ‘format' => ‘html5',
    ‘comment_field' => $comment_field,
    ‘must_log_in' => ‘

    comment_form( $comment_args );
    } else {
    ?>

    < ?php _e( 'This ticket has been closed. Open a new support ticket if you have any further query.', $this->text_domain ); ?>

    < ?php } wp_reset_query(); ?>

    < ?php } else { ?>

    < ?php _e( 'Topic not found' , $this->text_domain ) ?>

    #66736

    Nayem
    Moderator
    Post count: 6480

    Hello,

    Please check your site now. I saw that you have added many wrong code. You have translated the path of the file. You can not translate the code or file path. If you want to translate then use pot file. We can not help you more if you are customizing like this.

    Thanks.

    #66781

    Kıvanç
    Member
    Post count: 20

    Hi Nayem,

    we solved all problems, plugin is working perfectly now ,

    thanks for helps

    #66828

    Nayem
    Moderator
    Post count: 6480

    You are welcome.

    #67855

    Juliusz
    Member
    Post count: 13

    HI,
    after install support plugin, widget and button in store works,
    but in Dashboard – support page is 404
    dosent found – what to do?

    juliusz

    #67956

    Nayem
    Moderator
    Post count: 6480

    Hello,

    Please make sure that you have set your site permalinks as Post name and product. To get this settings please navigate to Wp admin->Settings->Permalniks.

    Thanks.

    #68391

    Juliusz
    Member
    Post count: 13

    HI,
    permalinks are as POST and Product, and dosent work 404
    juliusz

    #68567

    Nayem
    Moderator
    Post count: 6480

    Please provide your login details by using this form: http://wedevs.com/provide-login-details/. I will have a look what is going wrong.

    Thank you 🙂

    #70589

    Carlos
    Participant
    Post count: 66

    Hi Nayem,

    Our Customers and Sellers are unable to reply to Store Support Tickets. The issue with duplicate forms has also re-appeared. We have upgraded to the latest version of Dokan and are using Store Support 1.3. We have duplicated the issue with all plugins disabled except Woocommerce, Dokan 2.4.4 and Dokan Store Support 1.3, and are using the Twenty Fifteen default WP theme. The screenshot is below:

    We'll submit the login info to the site via your form.

    Thanks.

    #70649

    Nayem
    Moderator
    Post count: 6480

    Please update your WordPress to the latest version 4.3. After updating please let me know the update.

Viewing 12 posts - 76 through 87 (of 87 total)

The topic ‘Dokan Store Support Plugin Not Working’ is closed to new replies.