Viewing 11 Topics - 76 through 86 (of 86 total)
Author Posts
August 10, 2015 at 2:40 pm 66273
Kıvanç Kıvanç

Hi Nayem (Dokan)

Update is dangerous many users, one advise for you : if you develop new plugins, please you should consider larger dokan versions (old, older, oldest). We pay money your plugins and not use.

Ok thanks for all helps 🙂 We will find solution anymore! We will not buy anything ever again here.

Best Regards

August 11, 2015 at 3:32 pm 66492
Kıvanç Kıvanç

Hi Nayem,

We solved support plying button popup forms, we add “dokan-magnific-popup” and “dokan-popup” script to our dokan plugin.

Plugin is working perfectly and we have one problem. Reply form in Topic detail page isn’t seeing. comment_textarea, topic_status and comment buttons don’t display on reply area, you can see picture as below;

topic reply

I sent reply form area codes, this code is correct? thanks


< ?php if ( $ticket_status === 'open' || ! $is_customer ) { $comment_textarea = '

$select_topic_status = ‘‘;

$comment_field = $comment_textarea;

if ( ! $is_customer ) {
$comment_field = $comment_textarea . $select_topic_status.’


$comment_args = array(
‘id_form’ => ‘dokan-support-commentform’,
‘id_submit’ => ‘submit’,
‘class_submit’ => ‘submit dokan-btn dokan-btn-theme’,
‘name_submit’ => ‘submit’,
‘title_reply’ => __( ‘Leave a Reply’, $this->text_domain ),
‘title_reply_to’ => ”,
‘cancel_reply_link’ => __( ‘Cancel Reply’, $this->text_domain ),
‘label_submit’ => __( ‘Submit Reply’, $this->text_domain ),
‘format’ => ‘html5’,
‘comment_field’ => $comment_field,
‘must_log_in’ => ‘

comment_form( $comment_args );
} else {

< ?php _e( 'This ticket has been closed. Open a new support ticket if you have any further query.', $this->text_domain ); ?>

< ?php } wp_reset_query(); ?>

< ?php } else { ?>

< ?php _e( 'Topic not found' , $this->text_domain ) ?>

August 12, 2015 at 5:31 pm 66736
Nayem Nayem


Please check your site now. I saw that you have added many wrong code. You have translated the path of the file. You can not translate the code or file path. If you want to translate then use pot file. We can not help you more if you are customizing like this.


August 12, 2015 at 9:10 pm 66781
Kıvanç Kıvanç

Hi Nayem,

we solved all problems, plugin is working perfectly now ,

thanks for helps

August 13, 2015 at 11:07 am 66828
Nayem Nayem

You are welcome.

August 18, 2015 at 7:57 pm 67855
Juliusz Juliusz

after install support plugin, widget and button in store works,
but in Dashboard – support page is 404
dosent found – what to do?


August 19, 2015 at 10:56 am 67956
Nayem Nayem


Please make sure that you have set your site permalinks as Post name and product. To get this settings please navigate to Wp admin->Settings->Permalniks.


August 21, 2015 at 3:12 pm 68391
Juliusz Juliusz

permalinks are as POST and Product, and dosent work 404

August 22, 2015 at 1:43 pm 68567
Nayem Nayem

Please provide your login details by using this form: I will have a look what is going wrong.

Thank you 🙂

September 6, 2015 at 1:36 am 70589
Carlos Carlos

Hi Nayem,

Our Customers and Sellers are unable to reply to Store Support Tickets. The issue with duplicate forms has also re-appeared. We have upgraded to the latest version of Dokan and are using Store Support 1.3. We have duplicated the issue with all plugins disabled except Woocommerce, Dokan 2.4.4 and Dokan Store Support 1.3, and are using the Twenty Fifteen default WP theme. The screenshot is below:

We’ll submit the login info to the site via your form.


September 6, 2015 at 4:17 pm 70649
Nayem Nayem

Please update your WordPress to the latest version 4.3. After updating please let me know the update.

Viewing 11 Topics - 76 through 86 (of 86 total)