Viewing 15 Topics - 16 through 30 (of 60 total)
Author Posts
May 1, 2015 at 10:37 pm 42888
towhid towhid

Hello Anurag,

Sorry for my late reply. I have already forward this issue to our developer team. They are trying to make out a solution for you. The issue is little bit complicated so it is taking some time.

Thank you for being patience. 🙂

May 3, 2015 at 2:14 am 42939
Brenda Brenda

The java error originally seen is very likely a browser issue — the browser used by the customer is running the java script and the java is sending information to the server for the server to execute the Stripe connect stuff. If the JS isn’t running on the client (customer) browser, then you will have an error message about it. We have a seller right now who cannot connect with us via Stripe and we’re tracing to a JS error that seems to be unique to that seller — we’ve asked him to go to another computer to check. We had a second seller with similar issues — she had to go to a different computer and browser. Second seller was successful on a different computer/browser.

The credit card error (even when you have un-selected Stripe you see that popup with test cc number) may be due to a cache plugin you’ve got set or other cache related matters. Suggest that make sure you’ve unclicked Stripe as being an Offered payment method everywhere and make sure it’s not showing up as a preferred payment method after your save. Since the first problem (JS) is likely browser-related, perhaps this is as well. Consider logging out of your browser completely, clearing cache etc. We’ve had some odd wordpress “lingers” with WooCommerce (not just Dokan) and cache in the past — so we tend to do this if encountering changes that just won’t “take”

May 5, 2015 at 6:45 pm 43133
Sean Sean

Hi Brenda,

Thanks for the comments.

I have tried it out on a different computer but I still get the same message.

Regards.

Sean.

May 6, 2015 at 3:06 am 43157
Brenda Brenda This reply has been marked as private.
May 8, 2015 at 5:48 am 43394
Sean Sean

Hi Towhid,

Just wondering if you have any up date for my yet?

Regards.

Sean.

May 8, 2015 at 6:31 am 43395
Brenda Brenda This reply has been marked as private.
May 15, 2015 at 3:21 pm 44090
Chris Chris

I have tried on multiple browsers and computers but I’m still getting an issue when the stripe popup is disabled. Javascript is definitely enabled and I’ve populated the card details in test mode (4242424242424242, 11/20, 111) yet I still get the error:

“Please make sure your card details have been entered correctly and that your browser supports JavaScript.”

Could you please investigate into what’s causing this?

Thanks,
Chris.

May 26, 2015 at 3:12 pm 45176
Chris Chris

Is there any update on this?

May 28, 2015 at 3:26 am 45400
Sean Sean This reply has been marked as private.
May 28, 2015 at 10:24 am 45411
towhid towhid

Hello Sean,

I again discuss this issue with our developer team. They are checking this issue very closely. Please allow me some times. Hope I will be come back to you with a right solution.

Thanks

May 28, 2015 at 11:00 am 45416
towhid towhid

Hello Sean,

Plese enable javascript in your browser and see what happen then. To know how to enable javascript please follow this documentation – http://enable-javascript.com/

Please let me know the result.

Thanks

May 28, 2015 at 1:28 pm 45435
Sean Sean This reply has been marked as private.
May 28, 2015 at 3:08 pm 45458
Chris Chris

Javascript is enabled in my browser and I get the same issue.

May 28, 2015 at 6:07 pm 45513
towhid towhid

Hello Sean,

I have checked in my local server but did not get any inconsistency. Everything is working accurately. I have to check your site once again. Can you please send me your site details also the FTP.

Thanks

May 28, 2015 at 7:18 pm 45530
Sean Sean This reply has been marked as private.
Viewing 15 Topics - 16 through 30 (of 60 total)