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This topic is: not resolved

This topic contains 60 replies, has 6 voices, and was last updated by  towhid 3 years, 11 months ago.

Viewing 15 posts - 16 through 30 (of 61 total)
  • Author
    Posts
  • #42865

    Sean
    Member
    Post count: 24

    Hi Towhid,

    Do you have an up date for me? Really want to get this resolved.

    Sean.

    #42888

    towhid
    Participant
    Post count: 4505

    Hello Anurag,

    Sorry for my late reply. I have already forward this issue to our developer team. They are trying to make out a solution for you. The issue is little bit complicated so it is taking some time.

    Thank you for being patience. ๐Ÿ™‚

    #42939

    Brenda
    Participant
    Post count: 170

    The java error originally seen is very likely a browser issue — the browser used by the customer is running the java script and the java is sending information to the server for the server to execute the Stripe connect stuff. If the JS isn't running on the client (customer) browser, then you will have an error message about it. We have a seller right now who cannot connect with us via Stripe and we're tracing to a JS error that seems to be unique to that seller — we've asked him to go to another computer to check. We had a second seller with similar issues — she had to go to a different computer and browser. Second seller was successful on a different computer/browser.

    The credit card error (even when you have un-selected Stripe you see that popup with test cc number) may be due to a cache plugin you've got set or other cache related matters. Suggest that make sure you've unclicked Stripe as being an Offered payment method everywhere and make sure it's not showing up as a preferred payment method after your save. Since the first problem (JS) is likely browser-related, perhaps this is as well. Consider logging out of your browser completely, clearing cache etc. We've had some odd wordpress “lingers” with WooCommerce (not just Dokan) and cache in the past — so we tend to do this if encountering changes that just won't “take”

    #43133

    Sean
    Member
    Post count: 24

    Hi Brenda,

    Thanks for the comments.

    I have tried it out on a different computer but I still get the same message.

    Regards.

    Sean.

    #43157

    Brenda
    Participant
    Post count: 170
    This reply has been marked as private.
    #43394

    Sean
    Member
    Post count: 24

    Hi Towhid,

    Just wondering if you have any up date for my yet?

    Regards.

    Sean.

    #43395

    Brenda
    Participant
    Post count: 170
    This reply has been marked as private.
    #44090

    Chris
    Member
    Post count: 46

    I have tried on multiple browsers and computers but I'm still getting an issue when the stripe popup is disabled. Javascript is definitely enabled and I've populated the card details in test mode (4242424242424242, 11/20, 111) yet I still get the error:

    “Please make sure your card details have been entered correctly and that your browser supports JavaScript.”

    Could you please investigate into what's causing this?

    Thanks,
    Chris.

    #45176

    Chris
    Member
    Post count: 46

    Is there any update on this?

    #45400

    Sean
    Member
    Post count: 24
    This reply has been marked as private.
    #45411

    towhid
    Participant
    Post count: 4505

    Hello Sean,

    I again discuss this issue with our developer team. They are checking this issue very closely. Please allow me some times. Hope I will be come back to you with a right solution.

    Thanks

    #45416

    towhid
    Participant
    Post count: 4505

    Hello Sean,

    Plese enable javascript in your browser and see what happen then. To know how to enable javascript please follow this documentation – http://enable-javascript.com/

    Please let me know the result.

    Thanks

    #45435

    Sean
    Member
    Post count: 24
    This reply has been marked as private.
    #45458

    Chris
    Member
    Post count: 46

    Javascript is enabled in my browser and I get the same issue.

    #45513

    towhid
    Participant
    Post count: 4505

    Hello Sean,

    I have checked in my local server but did not get any inconsistency. Everything is working accurately. I have to check your site once again. Can you please send me your site details also the FTP.

    Thanks

Viewing 15 posts - 16 through 30 (of 61 total)

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