Home Forums Plugin Support Others Dokan Subscriptions : Seller remains unable to add the product

This topic contains 29 replies, has 3 voices, and was last updated by  Nayem 4 years, 2 months ago.

Viewing 15 posts - 1 through 15 (of 30 total)
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    Posts
  • #35368

    David
    Member
    Post count: 14

    Hello,

    I have Dokan theme installed along with the Dokan Subscriptions add-on on my website. I have made all the settings right well but the things is Seller remains unable to add the product even after subscribing a package.

    I had Dokan Paypal Adaptive payment as well so I thought that it would causing an issue. But I have tried using the simple Paypal payment method though the problem is same.

    Please reply as soon as possible as this is too urgent.

    Thanks.

    #35399

    Nayem
    Moderator
    Post count: 6480

    Hello David,

    Please make sure that you have enabled Subscription for your seller and you have to also make sure that you have set the number of product in the subscription for the seller to upload.

    Please check and let me know.

    Thank you ๐Ÿ™‚

    #35521

    David
    Member
    Post count: 14

    Hello Nayem,

    Thanks for your response. I have checked and found that I already have enabled Subscription for the sellers as well as I already have set the no of product that the subscribed seller can add and I also have mentioned the Pack Validity. Please check the attached sceenshots. The things is that I can not even see the list of the sellers who have subscribed any one of the packages from Dokan => Subscription.

    Can not see any subscribed user

    Enabled Subscription for seller

    Set no of products

    Thanks..!

    #35522

    Nayem
    Moderator
    Post count: 6480

    Hello David,

    If you are still facing this problem then please provide your login details by using this form – http://wedevs.com/provide-login-details/. I will have a look what is going wrong.

    Thank you ๐Ÿ™‚

    #35534

    David
    Member
    Post count: 14

    Hello Nayem,

    I have provided the WP admin access to you via the link that you have suggested in the previous email.

    Thanks..!

    #35570

    Nayem
    Moderator
    Post count: 6480

    Hello David,

    I got your details. Please allow me some time to check. I will be back to you after finishing my checking.

    Thank you ๐Ÿ™‚

    #35590

    Nayem
    Moderator
    Post count: 6480

    Hello David,

    I have logged in to your site and i saw that your WooCommerce was not updated. So i have updated the plugin and for that may be your site is showing white page. Can you please provide your ftp details to work perfectly with your site?.

    #35597

    David
    Member
    Post count: 14

    Hello Nayem,

    Can you please revert the changes whatever you have did? Right now the website is down.

    Thanks..!

    #35599

    Nayem
    Moderator
    Post count: 6480

    Hello David,

    As you can not login the same is for me. I can not fix the site without the ftp details. Please provide your ftp details as early as possible in a private reply.

    #35601

    David
    Member
    Post count: 14
    This reply has been marked as private.
    #35604

    David
    Member
    Post count: 14

    Hello Nayem,

    Any updates on this?

    #35606

    Nayem
    Moderator
    Post count: 6480

    Hello David,

    Please check your site now. You have lots of plugin need to update. Please update Dokan(v1.4). After updating all of your plugin then please check and let me know.

    Thank you ๐Ÿ™‚

    #35609

    David
    Member
    Post count: 14

    Hello Nayem,

    Thanks for your quick support but I just wanted to ask you one thing that have you resolved the main issue of Dokan Subsciption plugin for which I have generated this ticket?

    Thanks..!

    #35610

    Nayem
    Moderator
    Post count: 6480

    Hello David,

    That issue is not resolved. I think after updating Dokan this issue will be solved. Please update your plugin and let me know.

    #35611

    David
    Member
    Post count: 14

    Nayem,

    we have customized a lot of plugin and we need the subscription to work without updating the theme. Please advice as this is the most integral part of the website.

Viewing 15 posts - 1 through 15 (of 30 total)

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