Simon – This is frustrating to hear. This plugin cost my business over $1000 in vendor payout because the calculations were wrong and the system is not working as they said. Have you started looking at alternatives? If I don't have a fix within the next couple of weeks, I am getting a refund for a product that does not work and moving on.
Yes, Craig. It is the same for me. It's nearly 3 months since I've had this problem and now I can't even have the web site up. It just seems like the team are not reading my posts and keep asking me to ask my hosting providers to do things which have cost me thousands of euro in fees never mind the loss of earnings for/from my sellers.