This topic contains 38 reply and 3 voices, and was last updated by towhid 5 years, 1 month ago
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July 31, 2015 at 1:52 am 64532
towhid Ok firstly i am getting frustrated here with never-ending errors and i think i am not alone here. firstly i have upgraded thinking the changes promised will be sorted. Which have not. I AM WASTING ALOT OF TIME IDENTIFYING ERRORS SINCE I HAVE PURCHASED THIS PLUGIN. this should not be the case when we are wasting our time and money. i expect a complete product. ok the issues are self explanatory in the image below (4 screen shots).  photo latest errors 2.4.1_zpsqhw4y0cu.png Also other problems: seller login still takes me to the shipping address and not dashboard by default. i want this resolved as im not going to sit here and send/ recieve message. If you cannot help then i suggest you refund me fully + my time wasted! Thank you.
July 31, 2015 at 1:54 am 64534
Mubasher Mubasher This reply has been marked as private.
August 1, 2015 at 3:38 pm 64691
Mubasher Mubasher

Received your email-

1- Need my site configured as was part of installation service. Including side bars like your demo. Frontend and seller admin.
1b- Seller error message.
2- Licence error also showing.
3- Store page issue needs sorting.
4- Login redirected to wrong page.
5- show step by step how to create a product variation?

You have my login details and when can I expect this all completed and ready??

August 1, 2015 at 4:57 pm 64704
towhid towhid

Hello Mubasher,

1. Can you please check the dashboard of the site. I have removed the right sidebar of the dashboard like the demo.

2. When a seller registered as a seller please enable the “New Seller Enable Selling” option from Dokan->Settings->New Seller Enable Selling, then a seller will not get that kind of error message.

2. Please contact with us by using this contact form- You have to select the question type as- “License activation problem”. We will solve your license issue as soon as possible.

3. I can see there are no bullet points for Products, Terms and Conditions and Reviews. Here is the screenshot. Store page. Can you please check once again this point.

4. I have reproduced this issue and got that login does not redirect to a dashboard page. I have to discuss this issue with our developer team. Please allow me some time.

5. Please check this documentation through this link – It will let you know how to create a variation for a product. You can also read from the beginning (Creating a product).

Thank you 🙂

August 1, 2015 at 5:22 pm 64710
Mubasher Mubasher

ok i have checked.

only number 4 is now outstanding. i shall wait for an update. thank you

Also everytime i click from another page to the homepage- there is a distortion in format- the product image goes big and then normal- this should not happen. i have tested with internet explorer and google chrome. Please sort this out and it only seems to affect the home page.

ADVICE- why dont you guys just update your source file rather than fixing errors on 100 different websites which majority have same isues. Do verison control and keep updating the version every other day after every update so it will also iron out your Dokan plugin

August 2, 2015 at 4:00 am 64783
Mubasher Mubasher

My product variation is STILL not working- i have checked the support link you have given in your previous post which shows in tab view and it is different. In the flat view i have enabled as shown on screenview at my first post (above).

i am attaching the screenprints again for your reference:

variation error photo product variation error_zpsklscrgd0.png

Check my website and see for yourself i have followed as required- My login details are above.

August 2, 2015 at 9:56 am 64789
kenneth kenneth

I totally agree with Mubasher with constantly updating the plugin instead of solving problems for hundreds of websites. A lot of issues that I encounter since day 1 of installing the plugin are not due to installation problem, most of them are due to the plugin itself.

Also, we paid for the plugin in order to get at least a basic working system instead of wasting time troubleshooting it.

August 2, 2015 at 6:02 pm 64867
towhid towhid


Please allow me some time. I will reproduce this issue and let you know the result.


August 2, 2015 at 6:34 pm 64876
Mubasher Mubasher

Hello Towhid I’m waiting impatiently so please hurry. Time is what I don’t have.!

Remaining Issues:

1- Product variations not working
2- Login redirect not working
3- Home page distorted (product image) when clicking from another page

Kenneth glad you understand where I’m coming from. I can see the support team are trying their best to help but I feel they don’t have the right processes in place. No sense/ logic updating a correction in 100 websites when just do it in the source plugin and just get clients to update the plugin. i guess this should be for another thread.

August 3, 2015 at 11:17 am 64923
towhid towhid

Hello Mubasher,

1. To work product variation, you must set a price in the product’s variation price field. I have attached a screenshot please check:


2. Now, check yourself and let me know that login redirect is working.

3. I did not understand this line. Please attach a screenshot.


August 3, 2015 at 12:40 pm 64946
Mubasher Mubasher

1- if you look at my screenshot I have added price for variation- check my website before replying what I already showing you. Need to check what the issue is.

2- yes this is solved now thankyou. Redirects to dashboard.

3- will send you a screenshot.

August 4, 2015 at 2:47 am 65139
Mubasher Mubasher

1- Product Variation- i have discovered a bug- once you add the product variation and add price against each variation it saves the price but does not enable Product variation until you select each ‘action’ button against each product and save it. which i think is a very long process because of the bug. please look into this and correct it.

the second image is where i had added the price but does not enable until i click on each variation and then click on save.– needs to be fixed.

variation error photo product variation error_zpsklscrgd0.png

August 4, 2015 at 2:50 am 65140
Mubasher Mubasher

Also the pricing text boxes in the above image for product variation are so small you cannot enter full amount as you can see-this also needs correcting to make it bigger.

August 4, 2015 at 3:01 pm 65209
towhid towhid

Hello Mubashar,

I think you are misunderstanding the idea about the variation product. It is not a bug to add each variation product and its price individually. If there is no feature like this then that does not mean- it is a bug. If you get any error while sets detail in the product then you can tell us we will fix it surely.

To avail this kind of addition you have to customize the plugin. If you need this feature very urgently you can hire a developer you can do the customization on your own if you know how to do programming.


August 5, 2015 at 2:24 am 65316
Mubasher Mubasher

i think you have misunderstood what i am trying to say. i know what product variation means and what it is capable of.

Let me explain carefully.

ok i have created a screenshot below showing (step 1-5) in same order. Notice i have already created price in step 4 and then save the product at bottom of the page. THIS SHOULD ENABLE PRODUCT VARIATION BUT DOES NOT WORK UNTIL I GO BACK

 photo product variation error_zps6crbrtgd.png

Now after saving the product i go back to the Product Variation and now the OPTIONS HAVE CHANGED TO:

 photo product variation error2_zpspypzfesc.png

The above screen you will see has formatting issues (NEEDS CORRECTING) and now only it will enable Product Variation when selecting the ACTION button against each variation.

i hope the above makes sense.

August 5, 2015 at 3:29 pm 65415
towhid towhid

Hello Mubashar,

I did not encounter this problem for my user(towhidd).

Also everything is working pretty in my local server.

Can I get the user details which you are now encountering?

Once I have sets all the variation price then click save button and it saves as well.


Viewing 15 Posts - 1 through 15 (of 38 total)