This topic contains 16 reply and 2 voices, and was last updated by Nayem 4 years, 8 months ago
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May 20, 2015 at 8:27 am 44551
Nayem Steps followed when installing Wordpress, WooCommerce and Dokan 1. Install wordpress 2. Delete ‘Hello world’ post and comment 3. WP settings … enable ‘Anyone can register’ 4. Plugins -> add new … search for WooCommerce and install 5. I click activate 6. WooCommerce -> settings … Set base location to new zealand, selling to new zealand, currency new zealand dollar 7. Plugin -> add new -> upload plugin … I choose and click install now 8. I click activate 9. I click enter dokan licence and then enter email address and licence key, then save & activate 10. Appearance -> themes -> add new -> upload theme … I choose and click install now 11. I click activate 12. Settings -> permalinks … I select ‘post name’ for Common Settings and ‘product’ for Product permalink base, and then save changes 13. Products -> categories … I create 1 category called general (for testing) 14. Pages -> all pages … (only 3 exist, dashboard, my orders, store list). I go into each and set the template to ‘Full-width Page’ At this point I log out as admin and try to register as a seller. There are a number of problems from this point on. The Log in and Sign Up links in the top right of the screen do not work. I have managed to get past this point by going into woo commerce tools and create pages, but then I start getting duplicate dashboard, etc. Also once I do get to register as a seller, I was seeing a number of other errors, like when trying to upload a new product. I have tried installing everything (wordpress, woocommerce & dokan) more than 5 times already, going around in circles trying to make this work, but with no luck. I have now deleted everything and installed it based on the steps 1 - 14 above and have stopped there before creating more duplicates. Can someone please have a look at this as I am unable to proceed. The website is Thanks
May 20, 2015 at 10:11 am 44556
Nayem Nayem

Hello Milan,

You have done all the things correctly but you did not install WooCommerce pages. So i have done with that. Please check your sign up option now. It is working fine.

Thank you.

May 20, 2015 at 10:41 am 44561
Milan Milan

Hi Nayem.

Thanks for the quick response.

I have done that in the past which made it work, however I ended up with duplicate pages.

I actually read on another support forum post that we should ignore creating wooCommerce pages as dokan will create its own. Thanks for this.

My first glitch I’ve found it that when I try to create a new product as a seller, the link to upload a product image does not do anything. Have I missed something?

Also something else I have picked up, is that if I use google chrome, I can’t register. I can get to the my-account page. I enter an email address, password, select I am a seller, and click register, but nothing happens.

Again, thanks for your help and quick response.

Kind regards

May 20, 2015 at 10:59 am 44567
Nayem Nayem


Please make sure that you are using the latest version of Dokan theme. Download and install the latest theme.

May 20, 2015 at 11:02 am 44569
Milan Milan

I have theme v 2.1.1 installed and it is the latest version?



May 20, 2015 at 11:51 am 44580
Nayem Nayem

Hello Milan,

I have found the problem. I have forwarded this to our developer hope they will fix it as soon as possible.


May 20, 2015 at 12:17 pm 44584
Milan Milan

Thanks Nayem

It is the evening here so I will continue testing tomorrow and let you know if I find any other glitches.

Thanks again for all your help.


May 20, 2015 at 4:38 pm 44643
Nayem Nayem

Your ftp is not working. Please provide us valid ftp details.


May 20, 2015 at 4:51 pm 44648
Milan Milan

I have just tried it again and it works for me .. maybe I typed it in wrong … I will submit it again

May 20, 2015 at 4:59 pm 44652
Milan Milan

I have submitted the original ftp again, and also created a new one called dokan and submitted this also. I have just test both and they both work for me.

Hope that helps.

May 20, 2015 at 5:37 pm 44657
Nayem Nayem

I am really sorry to say that also this time i am not able to connect with your server.

Here is the screenshot-

May 21, 2015 at 1:53 am 44710
Milan Milan

have you tried port 21?

May 21, 2015 at 2:10 am 44712
Milan Milan

I am using cyberduck on mac for testing. I will boot up an old windows pc and install FileZilla and give that a try.

May 21, 2015 at 2:26 am 44713
Milan Milan

ok interestingly I get the same error with FileZilla … I will try find the problem and let you know how to get around it

May 21, 2015 at 2:35 am 44714
Milan Milan

ok so the problem is that the security certificate has expired … you need to do a plain ftp connection and not one over TLS …

In FileZilla, go to File -> Site Manager …

create a new site.

Under encryption, select “Only use plain FTP (insecure)”

Click connect and it will work.

This is only a testing server so I will look into the SSL certificate when I get a chance, but you should be able to proceed like this.

Hope this helps.

May 21, 2015 at 11:11 am 44749
Nayem Nayem

Thank you. Please allow me some time to check your issue.

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