This topic contains 16 reply and 3 voices, and was last updated by roderswiss 5 years, 12 months ago
Viewing 15 Posts - 1 through 15 (of 16 total)
Author Posts
April 29, 2014 at 1:18 pm 19582
roderswiss Hi, We've submitted our app to PayPal for approval but they have told us that the primary receiver (currently us) is reliable for all refunds, which shouldn't be the case, we want the seller to be that. Where is the setting to change the Primary Receiver? On the 'Paypal Adaptive Payments Add-On' page it reads: In a Chained type you may chose who will be primary receiver you or your seller. Thanks for your help :)
April 29, 2014 at 2:43 pm 19594
Mahi Mahi

Not sure where did you find that line!

Then, go for Parallel Payment solution?

April 29, 2014 at 2:56 pm 19596
Paul Paul

I found it on this page,

But parallel shows the buyer what percent the website receives, correct? That’s not what we want :/

Is there definitely not a setting for this?

April 29, 2014 at 5:45 pm 19617
Mahi Mahi

During your application when you choose Chained Payment you have to declare who is Primary receiver and who are the secondary receivers (which need to be blank).

Also, you have to mentioned who is responsible for the chargebacks or refund.

If i am not wrong then here you should have mentioned everyone or just the primary? Cause, as far i can remember Paypal representative said to me if any chargeback/refund happens then it will goes from everyone’s account.

Please make it clear with paypal representative. Make sure you speak with the right person. Cause, different person says different story!

April 30, 2014 at 5:53 pm 19712
Paul Paul

Thanks for the reply Mahi, in the end we’ve had to change over to Parallel & it’s working fine for now (in Sandbox mode).

Hopefully we’ll get approved soon and can test it live.

May 3, 2014 at 1:14 pm 19825
Paul Paul

Hi Guys,

We0ve had the app approved now with paypal and it works perfectly in sandbox mode.

However when we add the live app id details in dokan we still get an error message & the transaction cannot be processed.

We have found that in sandbox mode the paypal URL has an extension which is missing on the live mode:

Sandbox mode –

live mode – MISSING

Can you advise?

Thanks – paul

May 3, 2014 at 2:47 pm 19833
Mahi Mahi


All your seller’s emails are registered with paypal? (not the email they used to be registered, the email they use for payout from store settings)

May 6, 2014 at 2:40 pm 19969
Paul Paul

Hi Mahi,

Yes we’ve tested with registered accounts – have you any other ideas – we’ve received no reply from paypal and can set the site live.

thanks for your help


May 7, 2014 at 1:08 pm 20052
Paul Paul

hi guys – we received this reply from payal:

Hello Paul,

Thank you for contacting PayPal Merchant Technical Support. Apologies for the delay in replying to you.

Thanks for providing me with the API responses. I’ve checked the logs and found that the X-PAYPAL-APPLICATION-ID header is missing from the HTTP request. You are not passing the APPLICATIONID in the request which eventually is failing. Please note that APPLICATIONID is different for sandbox and live. APP-80W284485P519543T is the standard sandbox APP ID while you need to use the live APP ID for live transactions. I’ve checked the sandbox logs and found the APP ID as shown below:


And this ID is missing in the live headers. Please include the ID and test again. It should work fine.

BUT we have the live app id in the right field – it’s not being included in the headers?

Any ideas?

thanks – paul

May 7, 2014 at 4:13 pm 20059
Mahi Mahi

Hello Paul,

Can you please download the addon again and reinstall it? remove current one completely first.

Let us know the updates.

May 7, 2014 at 4:22 pm 20060
Paul Paul

So was a problem with plug-in, this has been driving us mad! It’s working now, thanks.

May 7, 2014 at 4:26 pm 20064
Mahi Mahi

Glad to know its working fine 🙂


July 15, 2014 at 7:41 pm 23619
roderswiss roderswiss

Paul I’m just curious, have you just accepted the fact that your commission will be shown to the buyers or have you found any trick to surpass this problem?

July 15, 2014 at 7:47 pm 23620
Paul Paul

Hey roderswiss,

No, unfortunately the customers bank / PayPal account will display the payment being split between the site company & the seller.

Although it doesn’t show them they exact percentage, they can still calculate it themselves.

July 15, 2014 at 10:31 pm 23622
roderswiss roderswiss

Hey Paul,

well I see it’s not the best solution of course but it is what it is.

Did you just unchecked the “Chained Payments” box, checked the ” Basic Payments Checkout, Send Money or Parallel Payments”box and reapplied for the app?

There’s some boxes bellow the Parallel payment which I’m not sure if I would have to check it or not.

Thanks for helping.

July 16, 2014 at 4:31 pm 23658
Paul Paul

Yes, I set Payment System to Parallel Payment, and then resubmitted with PayPal.

I’d recommend getting in touch with PP’s support if you have any problems, they helped us get it all sorted.

Viewing 15 Posts - 1 through 15 (of 16 total)