Home Forums Theme Support Dokan Notification emails not working!

This topic is: resolved

This topic contains 34 replies, has 7 voices, and was last updated by  Nizam Uddin 4 years, 8 months ago.

Viewing 15 posts - 1 through 15 (of 35 total)
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  • #26209

    Neen Monty
    Member
    Post count: 72

    I am using the per product shipping add-on, and previously it was sending out too many emails. I was told this would be fixed in the update. I updated this morning, and now email notifications are not going out AT ALL to the shop owners when there is a new order.

    The notifications work IF the order contains items from one shop only.

    There are NO NOTIFICATIONS of a new order to the shop owners if the order contains products from more than one shop.

    Please fix this urgently! Orders will go unfulfilled, and you can't expect shop owners to check periodically for new orders. Please fix ASAP.

    thanks much
    Janine

    #26256

    Sekander Badsha
    Member
    Post count: 2067

    Hello Neen,
    We've tested this issue several times before releasing the update and after your complain, I've tested this again. And everything is working fine.
    Please check again carefully the issue again. If you're sure about the above situation is happening again, ping me here again.

    #26263

    Anas Basalamah
    Member
    Post count: 160

    can you tell me where can i change this in the code ?

    I don't want to update to 1,0,6 because i customized lot of codes

    i don't want it to remove with update , and yes i tried child theme and its not working with me

    thanks

    #26269

    Anas Basalamah
    Member
    Post count: 160

    i back up my old files and update to dokan 106

    now only customers and admin who gets emails “invoice”

    seller is not getting any emails

    please fix this !

    #26279

    Neen Monty
    Member
    Post count: 72

    I have tested it again. it does NOT work. It only works if you order only from one shop. If you order items from more than one shop, there are NO NOTIFICATIONS to the shop owners. YOu must have tested by ordering from only one shop – that works fine. But as many people will order from multiple shops this is a very serious issue and now its another 24 hours later. Please test it thoroughly and fix.
    thanks much
    Janine

    #26301

    Anas Basalamah
    Member
    Post count: 160

    @sekander

    please fix the problem

    #26333

    Neen Monty
    Member
    Post count: 72

    Any progress on this? It is definatley not working, and I'm not the only one. Please fix.
    thanks
    Janine

    #26349

    Anas Basalamah
    Member
    Post count: 160

    … nothing new !?

    #26370

    Neen Monty
    Member
    Post count: 72

    Please update this! It is a serious bug, and many people would be being affected because the emails are NOT WORKING! So orders are being lost. Money is being lost. Its been several days with no comment, except that you think it is working. Clearly it is NOT working. Please fix this!
    thanks
    Janine

    #26412

    Sekander Badsha
    Member
    Post count: 2067

    Hello Neen and Anas,
    I have tested this issue on our staging server. You can test with a fresh setup with latest WordPress, WooCommerce, Dokan and Per Product Shipping. You'll not have any problem.
    How am I supposed to solve an issue if I'm not able to reproduce?

    #26425

    Anas Basalamah
    Member
    Post count: 160

    I'm 100% sure that only the admin and customer who gets the email ! seller not getting anything!

    #26438

    Neen Monty
    Member
    Post count: 72

    Im sorry, you want me to reinstall the whole thing again? You understand how much work this is? If you're so sure it works, why don't you create an update for us?

    It does NOT work. It ONLY works if you only order from ONE shop. Please confirm that you have tested it by ordering from more than one store. This has been going for a week now – and you should have at least responded sooner. Even if you are sure its working on your staging server. What version is on your staging server? Please create an updated so we can update to whatever files you are using on your staging server. Its ridiculous to have to reinstall everything from scratch. We are not all developers!

    #26444

    Neen Monty
    Member
    Post count: 72

    OK, so Ive done a completely new install. Only took me and hour and a half – thanks for that. and it does NOT work.

    If you order from more than one store, the store owners do NOT get an email. Many people would be being affected by this, but they wouldn't necessarily know. Because the emails aren't working!

    It works fine if you only order from ONE store. All emails arrive correctly.

    So. Tell me, what versions are you using on your staging server? I have wordress 4.0. Dokan 1.0.6 and Per Product Shipping 0.4.

    Dokan is an expensive theme. I would expect better support. Please do not ignore this. I'm sorry that you can't reproduce the problem, but clearly the problem exists. Can you confirm that you tested by ordering from more than one store? And then post the emails?

    #26536

    Anas Basalamah
    Member
    Post count: 160

    when buying from multiple sellers only customer receive an email.

    its like you don't care at all !!! no respond !

    #26537

    Sekander Badsha
    Member
    Post count: 2067

    I'm sorry for the misunderstanding. The seller account I was using was the admin. Now I have tested now again and got the problem and notified the developer team. Please have patience we're trying to fix this ASAP.

Viewing 15 posts - 1 through 15 (of 35 total)

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