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This topic contains 15 replies, has 4 voices, and was last updated by  Nayem 3 years, 10 months ago.

Viewing 15 posts - 1 through 15 (of 16 total)
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    Posts
  • #67062

    Steve
    Member
    Post count: 1

    How can we ad in a subscription manually to the back end if someone pays for a subscription to us say over the phone or in person?

    #67358

    Nayem
    Moderator
    Post count: 6480

    Hello Steve,

    You can assign subscription pack from Wp admin->user->Edit user profile. On the bottom of the edit user page you will get this option.

    Thanks.

    #67607

    Robert
    Member
    Post count: 58

    Hi, I have the same problem:

    Although I assign the subscription pack (eligable for250 articles) to the sellers profile as described by you above, I get the following error message, when I try to add a new product with this seller account:

    Sorry! You can not add any product. Please update your package

    Does this only work for users or subscription packs, which were created after the subscription modul was updated to version 1.1?
    Thx Robert

    #67676

    Nayem
    Moderator
    Post count: 6480

    Hello Robert,

    We got the issue. We will fix it as soon as possible.

    Thanks.

    #67715

    Robert
    Member
    Post count: 58

    Thx, please let me know as soon as the fix is available.
    I would Need this Feature very urgently…

    #67734

    Nayem
    Moderator
    Post count: 6480

    Hello Robert,

    We will release an update as soon as possible. This fix will be available there. Please keep patience.

    Thanks.

    #67756

    Robert
    Member
    Post count: 58

    Ok, but can you please let me know in advance, how this Feature is supposed to work, if the manual assigned subscription pack has a monthly recurring payment which never stops.

    Will the seller then be charged automatically each month or not?

    I would need a feature, where the seller is not charged.
    Or where you can choose if the seller should be charged or not.

    Thx, Robert

    #67817

    Nayem
    Moderator
    Post count: 6480

    Hello Robert,

    I have to discuss with my developer. Because we are working on our subscription add-on because it has some issues. So, Please allow me some time.

    Thanks.

    #68071

    Robert
    Member
    Post count: 58

    Sure, but what do you mean by “it has some issues”?
    Do you mean we should not use the subscription Plugin yet?

    #68189

    Nayem
    Moderator
    Post count: 6480

    Hello Robert,

    We have fixed those issues. When you will assign subscription pack from backend only non-recurring pack can be assigned. In the current version which is not possible. In our next version this bug will be fixed. We will release our new update for subscription within a couple of days.

    Thanks.

    #68294

    Hafizul
    Member
    Post count: 8

    I have the same problem and i dont understand what do you mean by “We have fixed those issues. When you will assign subscription pack from backend only non-recurring pack can be assigned. In the current version which is not possible. In our next version this bug will be fixed. We will release our new update for subscription within a couple of days.”

    #68297

    Nayem
    Moderator
    Post count: 6480

    Hello,

    There is an issue in backend subscription assigning feature. We have fixed that. This fix will be available in our next release. We will release our new update within today or tomorrow. Please keep patience.

    Thanks.

    #68299

    Robert
    Member
    Post count: 58

    Hi Nayem,

    In my opinion this coming update makes no sense, if it
    – does not work for recurring subscriptions and if it
    – does not provide an option for exluding payment

    Please think about it.
    Thx, Robert

    #68303

    Nayem
    Moderator
    Post count: 6480

    Hello,

    It always work for recurring payment. Seller can easily purchase recurring payment. There is no issue with that. But from the admin panel admin will not be able to assign recurring pack because recurring pack will charge seller in every billing cycle. So if admin assign him a recurring pack from backend then seller can be disappointed on this.

    – does not provide an option for excluding payment – this part is not clear for me.

    #68317

    Robert
    Member
    Post count: 58

    In my opinion it has to work for recurring payments, too, because some customers like me just have recurring payments configured.
    Preventing the payment is the second part of my message. Ir should be possible to add a user to a (recurring) subscription plan manually and prevent the payment for this user optionally (f.e. by a checkbox).
    Thx, Robert

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