This topic contains 15 reply and 4 voices, and was last updated by Nayem 4 years, 2 months ago
Viewing 15 Posts - 1 through 15 (of 15 total)
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August 15, 2015 at 12:49 am 67062
Nayem How can we ad in a subscription manually to the back end if someone pays for a subscription to us say over the phone or in person?
August 16, 2015 at 7:50 pm 67358
Nayem Nayem

Hello Steve,

You can assign subscription pack from Wp admin->user->Edit user profile. On the bottom of the edit user page you will get this option.

Thanks.

August 17, 2015 at 3:27 pm 67607
Robert Robert

Hi, I have the same problem:

Although I assign the subscription pack (eligable for250 articles) to the sellers profile as described by you above, I get the following error message, when I try to add a new product with this seller account:

Sorry! You can not add any product. Please update your package

Does this only work for users or subscription packs, which were created after the subscription modul was updated to version 1.1?
Thx Robert

August 17, 2015 at 6:47 pm 67676
Nayem Nayem

Hello Robert,

We got the issue. We will fix it as soon as possible.

Thanks.

August 18, 2015 at 12:59 am 67715
Robert Robert

Thx, please let me know as soon as the fix is available.
I would Need this Feature very urgently…

August 18, 2015 at 9:56 am 67734
Nayem Nayem

Hello Robert,

We will release an update as soon as possible. This fix will be available there. Please keep patience.

Thanks.

August 18, 2015 at 12:49 pm 67756
Robert Robert

Ok, but can you please let me know in advance, how this Feature is supposed to work, if the manual assigned subscription pack has a monthly recurring payment which never stops.

Will the seller then be charged automatically each month or not?

I would need a feature, where the seller is not charged.
Or where you can choose if the seller should be charged or not.

Thx, Robert

August 18, 2015 at 6:16 pm 67817
Nayem Nayem

Hello Robert,

I have to discuss with my developer. Because we are working on our subscription add-on because it has some issues. So, Please allow me some time.

Thanks.

August 19, 2015 at 9:05 pm 68071
Robert Robert

Sure, but what do you mean by “it has some issues”?
Do you mean we should not use the subscription Plugin yet?

August 20, 2015 at 10:16 am 68189
Nayem Nayem

Hello Robert,

We have fixed those issues. When you will assign subscription pack from backend only non-recurring pack can be assigned. In the current version which is not possible. In our next version this bug will be fixed. We will release our new update for subscription within a couple of days.

Thanks.

August 20, 2015 at 4:16 pm 68294
Hafizul Hafizul

I have the same problem and i dont understand what do you mean by “We have fixed those issues. When you will assign subscription pack from backend only non-recurring pack can be assigned. In the current version which is not possible. In our next version this bug will be fixed. We will release our new update for subscription within a couple of days.”

August 20, 2015 at 4:25 pm 68297
Nayem Nayem

Hello,

There is an issue in backend subscription assigning feature. We have fixed that. This fix will be available in our next release. We will release our new update within today or tomorrow. Please keep patience.

Thanks.

August 20, 2015 at 4:31 pm 68299
Robert Robert

Hi Nayem,

In my opinion this coming update makes no sense, if it
– does not work for recurring subscriptions and if it
– does not provide an option for exluding payment

Please think about it.
Thx, Robert

August 20, 2015 at 4:36 pm 68303
Nayem Nayem

Hello,

It always work for recurring payment. Seller can easily purchase recurring payment. There is no issue with that. But from the admin panel admin will not be able to assign recurring pack because recurring pack will charge seller in every billing cycle. So if admin assign him a recurring pack from backend then seller can be disappointed on this.

– does not provide an option for excluding payment – this part is not clear for me.

August 20, 2015 at 6:17 pm 68317
Robert Robert

In my opinion it has to work for recurring payments, too, because some customers like me just have recurring payments configured.
Preventing the payment is the second part of my message. Ir should be possible to add a user to a (recurring) subscription plan manually and prevent the payment for this user optionally (f.e. by a checkbox).
Thx, Robert

August 20, 2015 at 6:51 pm 68336
Nayem Nayem

Hello Robert,

If you want to assign recurring pack manually from the user profile then it will not possible. We do not have such kind of feature.

Thanks.

Viewing 15 Posts - 1 through 15 (of 15 total)