Paypal Adaptive Payments – Seller not receving funds after withdraw
Paul
10 years ago| Author | Posts |
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April 8, 2014 at 5:18 pm 18271 | |
| Paul | Hi, We're testing PayPal payments in Sandbox mode, after making a purchase of 1€, the account set in PayPal WooCommerce settings receives 1€ (minus taxes) & the customer account has 1€ taken from it. I then went into the seller account in front-end Dashboard, then Withdraw, and took out 0.75€ of 0.85€ (seller is getting 85% - those 0.85€ of the initial 1€). As main admin I approved the withdraw in back-end, but the sellers PayPal account never gets that money. Do I do that payment manually from our PayPal to his? Or should it be automatic on approval of withdrawal? EDIT We actually want the sellers percent of the payments to go straight to the seller after the customer has paid, I read about a 'Parallel or Chained' setting in another thread on here, but can't find that setting anywhere? Thanks, Brad |
April 8, 2014 at 5:36 pm 18275 | |
Tareq Hasan
| Which method are you using? Chained or Parallel? In either way, you don’t need to do any manual withdraw. You don’t need to send a withdraw request and approve it. When the customer is paying through PayPal, PayPal will handle it automatically and send it to both parties. If you are using parallel payment, you will see every recipients name while paying in PayPal. |
April 8, 2014 at 5:38 pm 18276 | |
Paul
| Hi Tareq, Seems I was editing my original post just as you replied. Where do I set the payment method? Thanks! |
April 8, 2014 at 5:59 pm 18281 | |
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Tareq Hasan
| In WooCommerce settings |
April 8, 2014 at 6:44 pm 18287 | |
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Paul
| Aha, I’d missed that setting, oops! I was using the main PayPal option. Got it working now I think, ‘chained’ is the correct option for payments to automatically be split, right? Thanks! |
April 9, 2014 at 2:09 am 18303 | |
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Tareq Hasan
| Chained and parallel both splits the payments, but they works differently. |
April 9, 2014 at 1:01 pm 18347 | |
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Paul
| Hey Tareq, Could you elaborate the differences between such payment methods? Thanks! |
April 9, 2014 at 1:04 pm 18350 | |
Nizam Uddin
| Hello Paul |
April 9, 2014 at 1:07 pm 18351 | |
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Paul
| Great post, well explained, thanks! |
April 9, 2014 at 1:16 pm 18352 | |
Thomas
| Sorry to completely hijack this support thread but on a similar note to all of the above – Whilst using the paypal adaptive payments add-on – is it possible to disable and remove the manual withdraw feature? Or a least, stop the payments paid by adaptive payments from contributing to that sellers withdrawel balance. Please let me know if you want me to open this request a seperate support request! Thanks |
April 9, 2014 at 1:19 pm 18353 | |
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Paul
| Ah yes, I totally second Thomas’ question. The ability to disable the “Withdraw” menu item from the topbar & the front-end dashboard is a necessity. Is there a manual way to do this in the meantime? |
April 9, 2014 at 1:21 pm 18354 | |
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Nizam Uddin
| Hello Thomas |
April 9, 2014 at 1:27 pm 18356 | |
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Paul
| I have the plug-in installed & working, yet still see the “Withdraw” item in both menus? Thanks, Brad |
April 9, 2014 at 4:14 pm 18363 | |
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Nizam Uddin
| Hello Brad |
April 9, 2014 at 6:14 pm 18378 | |
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Paul
| Ok Nizam, will look out for it. Cheers! |
April 9, 2014 at 10:49 pm 18403 | |
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Tareq Hasan
| I’ve just pushed an update. Please download it again from your account dashboard here. |
