Home Forums Theme Support Dokan Paypal Adaptive Payments – Seller not receving funds after withdraw

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This topic contains 19 replies, has 5 voices, and was last updated by  Paul 5 years, 3 months ago.

Viewing 15 posts - 1 through 15 (of 20 total)
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  • #18271

    Paul
    Member
    Post count: 118

    Hi,

    We're testing PayPal payments in Sandbox mode, after making a purchase of 1€, the account set in PayPal WooCommerce settings receives 1€ (minus taxes) & the customer account has 1€ taken from it.

    I then went into the seller account in front-end Dashboard, then Withdraw, and took out 0.75€ of 0.85€ (seller is getting 85% – those 0.85€ of the initial 1€).

    As main admin I approved the withdraw in back-end, but the sellers PayPal account never gets that money. Do I do that payment manually from our PayPal to his? Or should it be automatic on approval of withdrawal?

    EDIT

    We actually want the sellers percent of the payments to go straight to the seller after the customer has paid, I read about a ‘Parallel or Chained' setting in another thread on here, but can't find that setting anywhere?

    Thanks,

    Brad

    #18275

    Tareq Hasan
    Keymaster
    Post count: 2831

    Which method are you using? Chained or Parallel?

    In either way, you don't need to do any manual withdraw. You don't need to send a withdraw request and approve it. When the customer is paying through PayPal, PayPal will handle it automatically and send it to both parties.

    If you are using parallel payment, you will see every recipients name while paying in PayPal.

    #18276

    Paul
    Member
    Post count: 118

    Hi Tareq,

    Seems I was editing my original post just as you replied. Where do I set the payment method?

    Thanks!

    #18281

    Tareq Hasan
    Keymaster
    Post count: 2831

    In WooCommerce settings
    woo payment

    #18287

    Paul
    Member
    Post count: 118

    Aha, I'd missed that setting, oops! I was using the main PayPal option.

    Got it working now I think, ‘chained' is the correct option for payments to automatically be split, right?

    Thanks!

    #18303

    Tareq Hasan
    Keymaster
    Post count: 2831

    Chained and parallel both splits the payments, but they works differently.

    #18347

    Paul
    Member
    Post count: 118

    Hey Tareq, Could you elaborate the differences between such payment methods?

    Thanks!

    #18350

    Nizam Uddin
    Keymaster
    Post count: 670
    #18351

    Paul
    Member
    Post count: 118

    Great post, well explained, thanks!

    #18352

    Thomas
    Member
    Post count: 5

    Sorry to completely hijack this support thread but on a similar note to all of the above – Whilst using the paypal adaptive payments add-on – is it possible to disable and remove the manual withdraw feature? Or a least, stop the payments paid by adaptive payments from contributing to that sellers withdrawel balance.

    Please let me know if you want me to open this request a seperate support request!

    Thanks

    #18353

    Paul
    Member
    Post count: 118

    Ah yes, I totally second Thomas' question. The ability to disable the “Withdraw” menu item from the topbar & the front-end dashboard is a necessity.

    Is there a manual way to do this in the meantime?

    #18354

    Nizam Uddin
    Keymaster
    Post count: 670

    Hello Thomas
    If you enable Paypal Adaptive Payment addon, witdraw option will automatically disable 🙂
    For more about Paypal Adaptive Payment addon you can read this http://wedevs.com/18319/paypal-adaptive-payments-add-dokan/
    If you have any other questions don't hesitate to ask us . Thank you

    #18356

    Paul
    Member
    Post count: 118

    I have the plug-in installed & working, yet still see the “Withdraw” item in both menus?

    Thanks,

    Brad

    #18363

    Nizam Uddin
    Keymaster
    Post count: 670

    Hello Brad
    We just fixed the problem. We will release update very soon. 🙂 thank you..

    #18378

    Paul
    Member
    Post count: 118

    Ok Nizam, will look out for it. Cheers!

Viewing 15 posts - 1 through 15 (of 20 total)

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