Home Forums Theme Support Dokan Paypal coming to us instead of seller

This topic is: resolved

This topic contains 21 replies, has 3 voices, and was last updated by  Mahi 4 years, 10 months ago.

Viewing 15 posts - 1 through 15 (of 22 total)
  • Author
    Posts
  • #22615

    Jason
    Member
    Post count: 102

    Hi Support

    Well we have our first sale so a good start!

    The final issue it seems is that the paypal payment is coming to us instead of going to the seller.

    The seller has their correct paypal address in their back office and we have set their rate at 100% (we will invoice them for commission at the end of each month)

    Any idea why this would be the case that the money is coming to us and not going straight to them?

    Many thanks

    Jason

    #22616

    Sk
    Moderator
    Post count: 371

    Hello Jason,

    Our customer are not facing such problem.
    please check out the doc -> http://wedevs.com/18319/paypal-adaptive-payments-add-dokan/

    If it dosen't help you then please provide your site access to check.

    note: mark your reply as private.

    thank you

    #22622

    Jason
    Member
    Post count: 102

    Hi SK

    Ah I think this may be the issue.

    I decided not to use the Paypal adaptive as I thought if 100% was set up for the vendor it would all go to them.

    Please let me know which Paypal adaptive option I should choose if I want all money to go straight to the Vendor

    I assume it is parrallel, but with 100% selected in the back office the Vendor will then get the full amount?

    #22652

    Sk
    Moderator
    Post count: 371

    hi,

    you could use “chained payment” Paypal adaptive option not “parrallel payment” Paypal adaptive option for this. Vendor will get the full amount then. (Please set seller minimum withdraw balance to 0)

    Thank you. 🙂

    #22735

    Jason
    Member
    Post count: 102
    This reply has been marked as private.
    #22788

    Mahi
    Member
    Post count: 1555

    Hello Jason,

    I have been advised today that it can't be done the way you want with Paypal Adaptive Payment system. Admin or site administrator must have to get some percentage from the payment. Thats how the adaptive payment system designed. Else, you will get error.

    If you want to give your sellers 100% payment then please just switch to regular paypal system and set your sellers percentage 100%.

    #22807

    Jason
    Member
    Post count: 102

    Hi Mahi

    Thats the way it was set up, then Sk said we must try the adaptive option as per his thread above.

    When it is set up using the standard woocommerce Paypal system, the money comes to use instead of the vendor.

    #22809

    Jason
    Member
    Post count: 102

    Hi Mahi

    Just test this again and definitely does not work correctly.

    We are trying to send the full total to the vendor on checkout.

    We have now got standard paypal selected
    Seller gets 100% and withdraw limit 0

    The money has come to our paypal account and not the seller.

    Any further ideas please?

    #22812

    Mahi
    Member
    Post count: 1555

    Jason,

    Sorry about miscommunication and confusion. Yes, if you use standard Paypal gateway then money will come to you and you have to pay your sellers manually. Thats how Dokan been designed.

    Now, If you want your sellers to get paid directly, then only way is using Paypal Adaptive payment. But, as you want to give your sellers all the money (which you can't), then only way to do that charge at least .1% So, setup commission 99.9% for the customers and see if it works with paypal adaptive payment.

    Let us know the update.

    #22814

    Sk
    Moderator
    Post count: 371

    Hello Jason,

    Sorry for the inconvenience. we didn't consider the way in which seller gets 100% and owner gets 0 balance when develop the system. We considered that seller will get at least a minimum percentage of total balance. But after your issue when we checked the system by setting “chained payment in Paypal adaptive option” and “seller minimum withdraw balance to 0” it works.
    We are not so sure why you are facing this problem. If you want us to check your site, you can send the access of your site (please make the reply private).

    We are going to release a update with stable solution of this problem very soon.

    Thank you for understanding and make this issue.

    SK

    #22859

    Jason
    Member
    Post count: 102
    This reply has been marked as private.
    #22863

    Sk
    Moderator
    Post count: 371

    Hello Jason,

    Please check out ->

    View post on imgur.com

    You didn't enable the paypal Adaptive option.

    Please make sure that owner using personal account and sellers are using business account of paypal and all emails are correct.

    Hope should work now.

    Thank you.

    #22865

    Jason
    Member
    Post count: 102

    Hi Sk

    Sorry for the confusion

    That was enables yesterday when we tested everything the third time and the money still went to our account. I changed it back after the payments failed so we could continue to potentially receive orders.

    As the owner we have a business account – why would we need a personal account? This would cause all sorts of issues with payment limits

    #22866

    Jason
    Member
    Post count: 102

    Hi SK

    Ok I have done another test and it failed again.

    I have now tried keeping the woocommerce enabled as well as the adaptive just to see if it made a difference but get the same error.

    #22867

    Sk
    Moderator
    Post count: 371

    Your site works fine when we check this by our developer paypal email as owner email.

    View post on imgur.com

    you have to use
    personal account of owner for paypal chained payment
    and business account of owner for paypal parallel payment

    this is by default setting of paypal.

    We have updated your plugin for parallel payment option. so if you have a business account as the owner, please use parallel payment option.

    Thank you.

Viewing 15 posts - 1 through 15 (of 22 total)

The topic ‘Paypal coming to us instead of seller’ is closed to new replies.