April 20, 2015 at 8:28 pm 41855
|Nayem||Good Morning, I will try and keep this short and as accurate as I can, after installation in our staging environment, everything looks good, I can easily create new projects using the PM-Frontend but when I go into a project the "Add New" and "Edit" forms for; Messages, To-Do Lists and Milestones, these don't appear in a pop-out lightboard, not sure if they are supposed to like some of the others, but what does appear is a form that is not displaying correctly, the WYSIWYG is all messed up and the nothing looks like it does on the backend. You can go here: https://copy.com/DU6raxLeD1zemPwH to see some screenshots of what it looks like. I have tried turning off and turning back on all of the PM plugins I installed one at a time with no luck, and I can't find anything in settings for the frontend. Thank you in advance for your assistance! Additionally there is no link to upload or add files under the files tab in the PM-Frontend? And using the Kanboard plugin when I click the "Add New Section" the pop-out appears down at the very bottom of the browser and not the middle like most of the others do, any suggestions?|
April 21, 2015 at 11:43 am 41894
Please check with WP default theme. If the problem remain then please let me know.
April 21, 2015 at 7:51 pm 41943
I tried using Twenty Eleven, Twenty Fifteen and Twenty Twelve, all of them had the same problem as the genesis theme I am using. So yes the problem remains. Also I think I put this in the wrong spot, we are paid customers using the PRO version, can you move this conversation, I can’t seem to find where to move it to the correct board myself. My Apologies.
April 21, 2015 at 8:10 pm 41944
Oh one other small question, PAM is actually our IT purchasing agent, so the account has her name but I am the one who uses it, Hi I am Rick, is it possible to update the name on our account to my own? Additionally the email we use for purchasing in a purchase DL email, one which I don’t get, so checking notify me of replies doesn’t work for me, is it possible to enter a second email email@example.com onto our account to also get all email communications so I don’t miss anything from you guys, also important for your marketing, since I need to be the one who see’s any new product announcements. I make all of our WP decisions and just forward what I want on to Pam to purchase.
April 22, 2015 at 10:18 am 41975
Please provide your login details by using this form: http://wedevs.com/provide-login-details/. I will have a look what is going wrong.
Thank you 🙂
April 22, 2015 at 10:32 am 41980
Here’s the problem Nayem, the staging environment is on a closed and private network with no access and the production version is also closed and only my Universities staff and faculty can get access, so I don’t have a way to offer you entrance. But i can run any tasks, provide any details or answers and happy to take any screenshots.
April 22, 2015 at 10:43 am 41983
OK Found the issue, it’s conflicting with another plugin called Shortcode Sumo Pro by 13plugins. If I deactivate it they all work, I tried it before but I was doing them in chuncks, not deactivating one plugin as a time, why I guess I missed it, BUT and here is the important part, we need that plugin as well, it powers quite a few features on our current site and we can’t just get rid of it but we need the ones we bought from you as well, so do you have any suggestions as to how to stop them from conflicting?
April 22, 2015 at 10:50 am 41987
I am guessing it’s because the shortcode sumo plugin adds additional functionality buttons to the WYSIWYG maybe?
April 22, 2015 at 11:22 am 41993
We do not provide support for third party plugin. But if you can send us the plugin then we can check that and if it takes little bit of change then we can fix it otherwise it will not possible.
April 22, 2015 at 11:25 am 41994
You can grab the other plugin here https://copy.com/DU6raxLeD1zemPwH Thanks Nayem, you are awesome!
April 22, 2015 at 11:58 am 42000
I have fixed the issue. Please open ShortcodeSumo pro/css/shortcodes.css file. In the line number 233 you will get this class
Please check and let me know.
April 23, 2015 at 7:30 pm 42155
Good Morning Nayem, just an update, our network team takes security very seriously so writing to any of the backend editors has been disabled so one of them has to do it. I have requested they follow your instructions exactly as you stated and will notify you whether it is resolved ASAP they have completed the process. Thanks so much.
April 23, 2015 at 7:50 pm 42157
Let me know about the update.
April 23, 2015 at 9:38 pm 42161
That worked, thanks!!!
April 25, 2015 at 10:20 am 42202
|Nayem||This reply has been marked as private.|