Viewing 10 Topics - 31 through 40 (of 40 total)
Author Posts
December 23, 2014 at 2:02 pm 32866
Sekander Badsha Sekander Badsha

Hello David,

Yes, you are correct. The main reason of transforming Dokan to a plugin is to enable you to use theme of your choice. The issues you are mentioning here is related to design, which is not upto us.
We always need to customize plugins and themes to meet our needs. We always try to fulfill your requests regarding design or functionality. But if your request is quite complex and not a fault of our product, we advice you to hire a developer.
We know how you feel when you ask you to do so. But you have to understand if the issue is not related with the functionality of the plugin, we are not bound to assist you.
We are always open to provide you instructions and information about how you can make our product with another.

We have pre-sales question section, live demo and documentation for each of our product. And our support forum is also public. So you know what our plugin is capable of and what not.

If your issues were with functionality, we would definitely solve that ASAP. We can not help you with design. So let me know if you have any issues with the functionality.

We do not have any refund policy. All of our sales is final.

December 23, 2014 at 2:42 pm 32868
David David

Hi There,

Firstly, the problem is only with the plugin. All issues are 100% only with Dokan functionality. The theme I’m using is perfect. I’ve also tried over ten themes to test, and all have issues.

This is quoted on your dokan sales page – Dokan was theme at first, but we released it again as a plugin with an integrated theme. You get a plugin + theme upon purchase! Also you can use Dokan with any theme out-of-the-way!

Dokan doesn’t work with any theme. This plugin should still be in testing phase, it is not fit for sale.

I’m sure you guys have had many issues with customers. I find that you say it works with any theme very misleading.

December 24, 2014 at 12:27 am 32903
David David

Again, just so everything is clear.

Here are the problems with Dokan functionality so far.

Main problem – Dokan is not compatible with any theme I use. This is very misleading as you say on your Dokan sales page “You get a plugin + theme upon purchase! Also you can use Dokan with any theme out-of-the-box!” – This is fraud!!!!

More functionality issues.
– Store location widget not working
– Social Media icons are cut off. Not fully visible.
– Product editing page not correct
– Responsive issues throughout.

All these issues are NOT theme related. These are plugin problems.

If you don’t want to fix these I will need a refund.

December 28, 2014 at 7:13 am 32999
David David

Still no update?? It’s over 3 weeks and you guys still haven’t fixed anything!!

Guys this has to be the worst service I have ever dealt with.

You sell a plugin that doesn’t work (functionality + css compatibility), then try and say it’s not your problem. Complete joke.

December 29, 2014 at 11:59 am 33067
Nayem Nayem

Hello David,

I am trying again to fix your problem. Please allow me some time and i am trying my best to fix those functionality and css issues.

Thank you 🙂

December 29, 2014 at 12:04 pm 33069
Nayem Nayem

Hello David,

Can you please provide your site details again?. I also need the ftp details. Please provide your login details by using this form- and provide your ftp details in a private reply here.

Thank you 🙂

December 29, 2014 at 10:30 pm 33095
David David This reply has been marked as private.
December 30, 2014 at 1:29 pm 33153
Nayem Nayem

Hello David,

I got your details. Please allow me some time. I will be back to you as soon as possible after finishing my work.

Thank you 🙂

December 30, 2014 at 5:20 pm 33164
Nayem Nayem

Hello David,

We have fixed your store page page, store location. You also asked for switch the side bar to right. We have switched side bar to the right side. Can you please tell us about the product edit page. You told that there is a problem in your product edit page. But i can not able to find out that problem. Still we are working with the responsive issue and it is not fixed yet. That’s all the update of our work.

Please check and let me know. Thank you 🙂

January 15, 2015 at 9:54 am 34155
David David

Apologies Nayem, I didn’t see your message until now. Let me review and get back to you.

Viewing 10 Topics - 31 through 40 (of 40 total)