Home Forums Theme Support Dokan Problem with Dokan – single store page and settings not working

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This topic contains 40 replies, has 3 voices, and was last updated by  David 4 years, 6 months ago.

Viewing 11 posts - 31 through 41 (of 41 total)
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  • #32864

    David
    Member
    Post count: 22

    I thought the idea of creating the plugin was to provide dokan functionality on other themes? It would be great if it worked as you described – this was the reason I purchased it, but unfortunately it's not working at all, well it's not fit for sale. Can you please issue a refund?

    #32866

    Sekander Badsha
    Member
    Post count: 2067

    Hello David,

    Yes, you are correct. The main reason of transforming Dokan to a plugin is to enable you to use theme of your choice. The issues you are mentioning here is related to design, which is not upto us.
    We always need to customize plugins and themes to meet our needs. We always try to fulfill your requests regarding design or functionality. But if your request is quite complex and not a fault of our product, we advice you to hire a developer.
    We know how you feel when you ask you to do so. But you have to understand if the issue is not related with the functionality of the plugin, we are not bound to assist you.
    We are always open to provide you instructions and information about how you can make our product with another.

    We have pre-sales question section, live demo and documentation for each of our product. And our support forum is also public. So you know what our plugin is capable of and what not.

    If your issues were with functionality, we would definitely solve that ASAP. We can not help you with design. So let me know if you have any issues with the functionality.

    We do not have any refund policy. All of our sales is final.

    #32868

    David
    Member
    Post count: 22

    Hi There,

    Firstly, the problem is only with the plugin. All issues are 100% only with Dokan functionality. The theme I'm using is perfect. I've also tried over ten themes to test, and all have issues.

    This is quoted on your dokan sales page – Dokan was theme at first, but we released it again as a plugin with an integrated theme. You get a plugin + theme upon purchase! Also you can use Dokan with any theme out-of-the-way!

    Dokan doesn't work with any theme. This plugin should still be in testing phase, it is not fit for sale.

    I'm sure you guys have had many issues with customers. I find that you say it works with any theme very misleading.

    #32903

    David
    Member
    Post count: 22

    Again, just so everything is clear.

    Here are the problems with Dokan functionality so far.

    Main problem – Dokan is not compatible with any theme I use. This is very misleading as you say on your Dokan sales page “You get a plugin + theme upon purchase! Also you can use Dokan with any theme out-of-the-box!” – This is fraud!!!!

    More functionality issues.
    – Store location widget not working
    – Social Media icons are cut off. Not fully visible.
    – Product editing page not correct
    – Responsive issues throughout.

    All these issues are NOT theme related. These are plugin problems.

    If you don't want to fix these I will need a refund.

    #32999

    David
    Member
    Post count: 22

    Still no update?? It's over 3 weeks and you guys still haven't fixed anything!!

    Guys this has to be the worst service I have ever dealt with.

    You sell a plugin that doesn't work (functionality + css compatibility), then try and say it's not your problem. Complete joke.

    #33067

    Nayem
    Moderator
    Post count: 6480

    Hello David,

    I am trying again to fix your problem. Please allow me some time and i am trying my best to fix those functionality and css issues.

    Thank you ๐Ÿ™‚

    #33069

    Nayem
    Moderator
    Post count: 6480

    Hello David,

    Can you please provide your site details again?. I also need the ftp details. Please provide your login details by using this form- http://wedevs.com/provide-login-details/ and provide your ftp details in a private reply here.

    Thank you ๐Ÿ™‚

    #33095

    David
    Member
    Post count: 22
    This reply has been marked as private.
    #33153

    Nayem
    Moderator
    Post count: 6480

    Hello David,

    I got your details. Please allow me some time. I will be back to you as soon as possible after finishing my work.

    Thank you ๐Ÿ™‚

    #33164

    Nayem
    Moderator
    Post count: 6480

    Hello David,

    We have fixed your store page page, store location. You also asked for switch the side bar to right. We have switched side bar to the right side. Can you please tell us about the product edit page. You told that there is a problem in your product edit page. But i can not able to find out that problem. Still we are working with the responsive issue and it is not fixed yet. That's all the update of our work.

    Please check and let me know. Thank you ๐Ÿ™‚

    #34155

    David
    Member
    Post count: 22

    Apologies Nayem, I didn't see your message until now. Let me review and get back to you.

Viewing 11 posts - 31 through 41 (of 41 total)

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