Home Forums Theme Support Dokan Product Tabs not working and new Attributes not showing

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This topic contains 29 replies, has 3 voices, and was last updated by  Nayem 4 years, 3 months ago.

Viewing 15 posts - 16 through 30 (of 30 total)
  • Author
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  • #33015

    Brenda
    Participant
    Post count: 170

    @ji Yu how did you solve this problem? And in our case it has nothing to do with order of adding product. The products already exist but the tabs are non-functioning. Even so, I would love your assistance, Thanks Brenda

    #33022

    Nayem
    Moderator
    Post count: 6480

    Hello Ji yu,

    We are still working on product tax. This feature will available in our next update. We will release our next update as soon as possible.

    Thank you ๐Ÿ™‚

    #33040

    Nayem
    Moderator
    Post count: 6480

    Hello Brenda,

    In you base.php file you have to insert the file name in line number 28. Some thing like as – include("your file name").
    Please check this and let me know.

    Thank you ๐Ÿ™‚

    #33041

    Brenda
    Participant
    Post count: 170

    In the case of line 28 we have php call include kadence_template_path(); This is not for a particular file name but instead for a function and that function is defined in vitrue_premium/lib/utils.php and there we see the function is defined to return Kadence_Wrapping::$main_template; that is a class in the same file and it is not returning anything in this case when it should. How do we fix this? specifically what file should be returned to fix the problem we're experiencing? Thanks

    #33043

    Nayem
    Moderator
    Post count: 6480

    Hello Brenda,

    Please provide your ftp details and admin access also in a private reply. Let me check whats going wrong here.

    Thank you ๐Ÿ™‚

    #33044

    Brenda
    Participant
    Post count: 170

    I am sorry but I cannot provide you with admin access to my site at this time. I can skype with you on this (please pick a time) or you can provide information via the forum. Other people who are using other themes may well have the same sorts of problems and will be helped by the solution posted here.

    Please let me know what I can do further (other than getting you access which I cannot) for us to resolve this together.

    We already knew there was a file name missing (you also deduced this) but we were uncertain of the reference file that is missing. Surely this is familiar to you? no?

    #33048

    Nayem
    Moderator
    Post count: 6480

    Hello Brenda,

    I think no need to use include function here, you can directly call a template here. Without viewing your code it is very hard to tell anything.

    Thank you ๐Ÿ™‚

    #33055

    Brenda
    Participant
    Post count: 170
    This reply has been marked as private.
    #33065

    Nayem
    Moderator
    Post count: 6480

    Hello Brenda,

    We have only one template in Dokan which is generated by this short code [dokan-dashboard]. Now i think you may need a developer to customize your theme.

    Thank you ๐Ÿ™‚

    #33143

    Brenda
    Participant
    Post count: 170

    Hi there,

    I've been in touch with my theme developer and he fixed these problems (which are actually in the Dokan plugin) but the issue isn't completely resolved. He writes to me that “All I did was comment on one line in the plugin. I can't figure out why the authors would add it but they were rewriting the permalink if the product was published. in doing that it cause the wordpress template higharchy to get confused.

    The link is in includes/theme-functions.php line 709

    they didn't give it a filter so I'm still trying to figure out a long term solution to turning it off.”

    can you please tell me if this line 709 thing is an “oops!” or something we need in the Dokan? If an “oops” can you update as part of the next release or no?

    Thank you,

    #33152

    Nayem
    Moderator
    Post count: 6480

    Hello Brenda,

    I have searched that line in our latest version. I did not get any code in line number 709. Please make sure that you are using the latest version of Dokan which is v1.3.

    Thank you ๐Ÿ™‚

    #33156

    Brenda
    Participant
    Post count: 170

    I just did a search for the terms and found it in line 702 of the version 1.3 zip file.

    commented out this:

    return trailingslashit( get_permalink( $product-id )) ‘edit/':

    #33362

    Brenda
    Participant
    Post count: 170

    On my reply #33001 to this thread, I asked for an example (on your demo site) for the customer to be able to choose/select the attribute (e.g. small, large) that my seller has already put into the product. I was able (on my site and your demo site) to have seller create the attribute. But–my customer (buyer) cannot select the attribute on my site or your demo site. The buyer can only SEE that the attribute is available. What am I doing wrong? It must be my process since the same problem happened on the demo site as my own site. Please provide explicit instructions on how my seller must create the attribute so that my buyers can actually select it (rather than just see it!) Thanks!

    Also on my reply #33156 I gave you the exact thing which must be commented out. Can you please tell me if that line is necessary and why? I need to know this. Thanks!

    #33440

    Brenda
    Participant
    Post count: 170

    Please reply to my queries.

    On my reply #33001 to this thread, I asked for an example (on your demo site) for the customer to be able to choose/select the attribute (e.g. small, large) that my seller has already put into the product. I was able (on my site and your demo site) to have seller create the attribute. Butโ€“my customer (buyer) cannot select the attribute on my site or your demo site. The buyer can only SEE that the attribute is available. What am I doing wrong? It must be my process since the same problem happened on the demo site as my own site. Please provide explicit instructions on how my seller must create the attribute so that my buyers can actually select it (rather than just see it!) Thanks!

    Also on my reply #33156 I gave you the exact thing which must be commented out. Can you please tell me if that line is necessary and why? I need to know this. Thanks!

    #33441

    Nayem
    Moderator
    Post count: 6480

    Hello Brenda,

    I think you are missing something. I have tested but i can select those attributes as a customer. You have to create variation for customer to select attributes. I have attached a screenshot for you –

    In the variation tab you have to link all the variation which you have created in you attributes tab before.

    On the second point you have commented out one line. When you will upload a product in your store you will automatically redirect to product edit page. If you have comment out that line then it will not redirect you to the product edit page. Initially it will not cause any functionality problem but we have not tested this. After commenting out that line if you will find any problem in near future then you can tell us.

    Thank you ๐Ÿ™‚

Viewing 15 posts - 16 through 30 (of 30 total)

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