Questions about Emails

Hello Gil,

To avail this kind of feature you need to customize the woocommerce. I will request you to hire a developer. Or you do on your own.

1. When someone buy from different seller in one order, we create sub-order for every seller to show that in their Dashboard. Woocommerece has some limitation for this feature. Please read this documentation – http://docs.wedevs.com/sub-order/

2 & 3. To avail this kind of feature you need to customize the woocommerce. I will request you to hire a developer. Or you do on your own.

Thank you 🙂

Dear Towhid,

Thank you for getting back to me so soon!

Hmm I see, I suppose with a marketplace with so many users, there are bound to be quite a lot of emails going around, making it seem that there are multiple emails being sent.

Just a suggestion, to try and resolve this, have you considered:

A. Redirecting the sub-order emails that are ssupposed to go to the buyer, to a different email address eg the administrator’s email address – that way the emails are still sent but they end up in a different place

B. Change the role of the administrator to a different role with the same capabilities but without woocommerce thinking it is a seller and therefore not sending out the total order email

What do you think?

Kindest regards and thank you again!
Gillian

And as to the modifications to the email to add the store name to each product in the order email (eg Hand cream by Seller ABC instead of Hand cream), I saw a post of another member asking about a really similar issue and his issue was sorted very well by sk_shaikat. As it was resolved a year ago, there might be changes in the code from then to now and I would like his advice. If you are unable to help me here, I would like very much if you could ask sk_shaikat to write to me with some advice.

Hi there, any update on this front?

Gillian

Hello Gil,

I will consider your suggestion to find out a solution for sub-order email feature and so that I need to study.

Can you please give me a link where sk_shaikat had provided you a solution. I will try my best to find out a solution for you.

Thank you 🙂

Hi Towhid, this is the strand that sk_shaikat answered:

Seller Name/Lastname function in Mail Templates (Woocommerce)

Also, hopefully, in the later Dokan versions, something can be done about the multiple emails so that a Buyer is only sent one email rather than 3-4 emails for each order. This is a really significant problem because it makes a buyer think he has been charged for double/triple-buying an item because of the sheer number of receipts confirming a sales.

Thank you and hope to hear from one of you soon,
Gil

Hello Gil,

Yes, I can trace the meaning you had explained. I will reach our developer team with this. Hope they will consider this opinion.

Thanks

Hi Towhid,

Thank you for your quick response! Look forward to hearing from you 🙂

Hi Towhid,

Thank you for your help with helping me find where to edit the placeholder in the edit product page. Again, it seems I need your help here!

Just to reclarify the change I would like to achieve. It’s a very simple change to the order email – I just want to add in 2-3 words, with no extra formatting or rows or columns required – I just want to add the name of the shop next to the product name on the order email.

Original Order Email received by Buyer

New Order Email with 2-3 words added only

I know it sounds really simple, but this will make the emails EU compliant, but I just don’t really know how to edit and add this to the current default email!

Kind regards and awaiting your response!!
Gil

The links are here, to help you visualise what I mean and the simple change I would like to try and achieve!

This feature is really important – if you figure it out please share it with us

thanks

Hello Gil C,

I will discuss this topic with our developer team. Please allow me some time. Hope I will come back to you with a right solution.

Thanks

Thank you towhid! Appreciate it and hope you have a lovely morning 🙂 Keep up the good work

Morning Towhid!

Any update on this front here? Its been 12 days since our final correspondence.

Looking forward to your response and kind regards
Gillian

Hello Gil,

Sorry for my late reply.

Please provide your login details by using this form: http://wedevs.com/provide-login-details/. I will have a look what is going wrong.

Thank you 🙂