May 14, 2015 at 5:57 am #43916
The latest Dokan update has been really good! I'm so happy to see the changes made to the shipping feature and can't tell you how pleased I am to see Dokan Shipping with the Shipping and Returns policy.
I have a couple of questions about editing the automatic emails:
1. When a Buyer purchases 2 items, each one from a different seller, the buyer will received 3 emails (1 total order email and 2 suborder emails). This might make them think they are paying twice for the item as each order email has a different order code. Is there a way where the Buyer will received just 1 total order email OR just 2 suborder emails only?
2. In the Woocommerce emails for ‘Processing Orders' I would like to add the Seller's name to each product (i.e. Hand Lotion from Seller ABC instead of just Hand Lotion – under the ‘Product' column) as this is needed to meet EU legislations. What is the best code to achieve this?
3. How do I add Estimated Delivery Date/Shipping Information to the ‘Processing Order' Email?
Thank you very very much for your work on this plugin and look forward to hearing from you!
GillianMay 14, 2015 at 12:14 pm #43941
To avail this kind of feature you need to customize the woocommerce. I will request you to hire a developer. Or you do on your own.
1. When someone buy from different seller in one order, we create sub-order for every seller to show that in their Dashboard. Woocommerece has some limitation for this feature. Please read this documentation – http://docs.wedevs.com/sub-order/
2 & 3. To avail this kind of feature you need to customize the woocommerce. I will request you to hire a developer. Or you do on your own.
Thank you 🙂May 14, 2015 at 1:42 pm #43963
Thank you for getting back to me so soon!
Hmm I see, I suppose with a marketplace with so many users, there are bound to be quite a lot of emails going around, making it seem that there are multiple emails being sent.
Just a suggestion, to try and resolve this, have you considered:
A. Redirecting the sub-order emails that are ssupposed to go to the buyer, to a different email address eg the administrator's email address – that way the emails are still sent but they end up in a different place
B. Change the role of the administrator to a different role with the same capabilities but without woocommerce thinking it is a seller and therefore not sending out the total order email
What do you think?
Kindest regards and thank you again!
GillianMay 14, 2015 at 2:06 pm #43969
And as to the modifications to the email to add the store name to each product in the order email (eg Hand cream by Seller ABC instead of Hand cream), I saw a post of another member asking about a really similar issue and his issue was sorted very well by sk_shaikat. As it was resolved a year ago, there might be changes in the code from then to now and I would like his advice. If you are unable to help me here, I would like very much if you could ask sk_shaikat to write to me with some advice.May 15, 2015 at 6:16 pm #44105
Hi there, any update on this front?
GillianMay 16, 2015 at 11:12 am #44128
I will consider your suggestion to find out a solution for sub-order email feature and so that I need to study.
Can you please give me a link where sk_shaikat had provided you a solution. I will try my best to find out a solution for you.
Thank you 🙂May 23, 2015 at 1:56 pm #44938
Hi Towhid, this is the strand that sk_shaikat answered:
Seller Name/Lastname function in Mail Templates (Woocommerce)
Also, hopefully, in the later Dokan versions, something can be done about the multiple emails so that a Buyer is only sent one email rather than 3-4 emails for each order. This is a really significant problem because it makes a buyer think he has been charged for double/triple-buying an item because of the sheer number of receipts confirming a sales.
Thank you and hope to hear from one of you soon,
GilMay 23, 2015 at 3:31 pm #44954
Yes, I can trace the meaning you had explained. I will reach our developer team with this. Hope they will consider this opinion.
ThanksMay 23, 2015 at 10:24 pm #45001
Thank you for your quick response! Look forward to hearing from you 🙂June 5, 2015 at 10:28 am #46191
Thank you for your help with helping me find where to edit the placeholder in the edit product page. Again, it seems I need your help here!
Just to reclarify the change I would like to achieve. It's a very simple change to the order email – I just want to add in 2-3 words, with no extra formatting or rows or columns required – I just want to add the name of the shop next to the product name on the order email.
I know it sounds really simple, but this will make the emails EU compliant, but I just don't really know how to edit and add this to the current default email!
Kind regards and awaiting your response!!
GilJune 5, 2015 at 10:29 am #46192
The links are here, to help you visualise what I mean and the simple change I would like to try and achieve!June 5, 2015 at 10:49 pm #46230
Anas BasalamahMemberPost count: 160
This feature is really important – if you figure it out please share it with us
thanksJune 6, 2015 at 1:06 pm #46266
Hello Gil C,
I will discuss this topic with our developer team. Please allow me some time. Hope I will come back to you with a right solution.
ThanksJune 8, 2015 at 8:13 am #46425
Thank you towhid! Appreciate it and hope you have a lovely morning 🙂 Keep up the good workJune 20, 2015 at 8:58 pm #52573
Any update on this front here? Its been 12 days since our final correspondence.
Looking forward to your response and kind regards
The topic ‘Questions about Emails’ is closed to new replies.