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This topic contains 15 replies, has 3 voices, and was last updated by  towhid 3 years, 9 months ago.

Viewing 15 posts - 1 through 15 (of 16 total)
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  • #43916

    Gil C
    Member
    Post count: 31

    Hi there!

    The latest Dokan update has been really good! I'm so happy to see the changes made to the shipping feature and can't tell you how pleased I am to see Dokan Shipping with the Shipping and Returns policy.

    I have a couple of questions about editing the automatic emails:

    1. When a Buyer purchases 2 items, each one from a different seller, the buyer will received 3 emails (1 total order email and 2 suborder emails). This might make them think they are paying twice for the item as each order email has a different order code. Is there a way where the Buyer will received just 1 total order email OR just 2 suborder emails only?

    2. In the Woocommerce emails for ‘Processing Orders' I would like to add the Seller's name to each product (i.e. Hand Lotion from Seller ABC instead of just Hand Lotion – under the ‘Product' column) as this is needed to meet EU legislations. What is the best code to achieve this?

    3. How do I add Estimated Delivery Date/Shipping Information to the ‘Processing Order' Email?

    Thank you very very much for your work on this plugin and look forward to hearing from you!

    Gillian

    #43941

    towhid
    Participant
    Post count: 4505

    Hello Gil,

    To avail this kind of feature you need to customize the woocommerce. I will request you to hire a developer. Or you do on your own.

    1. When someone buy from different seller in one order, we create sub-order for every seller to show that in their Dashboard. Woocommerece has some limitation for this feature. Please read this documentation – http://docs.wedevs.com/sub-order/

    2 & 3. To avail this kind of feature you need to customize the woocommerce. I will request you to hire a developer. Or you do on your own.

    Thank you ๐Ÿ™‚

    #43963

    Gil C
    Member
    Post count: 31

    Dear Towhid,

    Thank you for getting back to me so soon!

    Hmm I see, I suppose with a marketplace with so many users, there are bound to be quite a lot of emails going around, making it seem that there are multiple emails being sent.

    Just a suggestion, to try and resolve this, have you considered:

    A. Redirecting the sub-order emails that are ssupposed to go to the buyer, to a different email address eg the administrator's email address – that way the emails are still sent but they end up in a different place

    B. Change the role of the administrator to a different role with the same capabilities but without woocommerce thinking it is a seller and therefore not sending out the total order email

    What do you think?

    Kindest regards and thank you again!
    Gillian

    #43969

    Gil C
    Member
    Post count: 31

    And as to the modifications to the email to add the store name to each product in the order email (eg Hand cream by Seller ABC instead of Hand cream), I saw a post of another member asking about a really similar issue and his issue was sorted very well by sk_shaikat. As it was resolved a year ago, there might be changes in the code from then to now and I would like his advice. If you are unable to help me here, I would like very much if you could ask sk_shaikat to write to me with some advice.

    #44105

    Gil C
    Member
    Post count: 31

    Hi there, any update on this front?

    Gillian

    #44128

    towhid
    Participant
    Post count: 4505

    Hello Gil,

    I will consider your suggestion to find out a solution for sub-order email feature and so that I need to study.

    Can you please give me a link where sk_shaikat had provided you a solution. I will try my best to find out a solution for you.

    Thank you ๐Ÿ™‚

    #44938

    Gil C
    Member
    Post count: 31

    Hi Towhid, this is the strand that sk_shaikat answered:

    Seller Name/Lastname function in Mail Templates (Woocommerce)

    Also, hopefully, in the later Dokan versions, something can be done about the multiple emails so that a Buyer is only sent one email rather than 3-4 emails for each order. This is a really significant problem because it makes a buyer think he has been charged for double/triple-buying an item because of the sheer number of receipts confirming a sales.

    Thank you and hope to hear from one of you soon,
    Gil

    #44954

    towhid
    Participant
    Post count: 4505

    Hello Gil,

    Yes, I can trace the meaning you had explained. I will reach our developer team with this. Hope they will consider this opinion.

    Thanks

    #45001

    Gil C
    Member
    Post count: 31

    Hi Towhid,

    Thank you for your quick response! Look forward to hearing from you ๐Ÿ™‚

    #46191

    Gil C
    Member
    Post count: 31

    Hi Towhid,

    Thank you for your help with helping me find where to edit the placeholder in the edit product page. Again, it seems I need your help here!

    Just to reclarify the change I would like to achieve. It's a very simple change to the order email – I just want to add in 2-3 words, with no extra formatting or rows or columns required – I just want to add the name of the shop next to the product name on the order email.

    Original Order Email received by Buyer

    New Order Email with 2-3 words added only

    I know it sounds really simple, but this will make the emails EU compliant, but I just don't really know how to edit and add this to the current default email!

    Kind regards and awaiting your response!!
    Gil

    #46192

    Gil C
    Member
    Post count: 31

    The links are here, to help you visualise what I mean and the simple change I would like to try and achieve!

    #46230

    Anas Basalamah
    Member
    Post count: 160

    This feature is really important – if you figure it out please share it with us

    thanks

    #46266

    towhid
    Participant
    Post count: 4505

    Hello Gil C,

    I will discuss this topic with our developer team. Please allow me some time. Hope I will come back to you with a right solution.

    Thanks

    #46425

    Gil C
    Member
    Post count: 31

    Thank you towhid! Appreciate it and hope you have a lovely morning ๐Ÿ™‚ Keep up the good work

    #52573

    Gil C
    Member
    Post count: 31

    Morning Towhid!

    Any update on this front here? Its been 12 days since our final correspondence.

    Looking forward to your response and kind regards
    Gillian

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