Sales Reporting Inaccuracy

Please provide your login details by using this form: http://wedevs.com/provide-login-details/. I will have a look what is going wrong.

Thank you 🙂

Form has been sent,

I updated and received a partial fix

On the reports page it says $40 of coupons used, but only $20 of coupons have been used.

Same problem here, please release new update with this fix. Thank you.

Hello,

I have reproduced this issue but did not get any problem. Can you please switch to Dokan theme and see what happen.

Please let me know the result when done.

Thanks

I cannot change the theme, please review the user account above and advise how to proceed.

the line graph seems to show the sale for the current month only.

Hello James,

The login details you have provided to me only for seller account but not for admin.

To switch theme please, login to the backend. Now, navigate to Appearance->Themes->Select Dokan theme.

If you do not have the Dokan theme then you must upload in the themes section. To upload dokan the theme, you have to click “Add New” button. Then upload the dokan theme from the folder(where you have kept the theme).

Thanks

I do not think you are understanding the problem. Changing the theme only messes up my website, it does not resolve the problem.

Changing the theme did infact mess up the website and did not resolve the problem.

The problem is that Dokan is showing

Completed (3) Processing (0) On-hold (0) Pending (0) Cancelled (3)

There are only 2 completed orders. And 2 cancelled orders. Dokan is reporting 6 order transactions when there are only 4. I have fixed the other errors, but this still remains.

Again Switching to the DOkan theme DID NOT fix the problem, it still persist.

Hello James,

I have already forwarded this issue to our developer. Please allow me some time. Hope I will come back to you witha a right solution.

Thanks

Thank you, very much appreciated.

Hello James,

We have fixed the issue and released the update in Dokan 2.4.5. Please update the latest version and let me know the result.

Thanks

Updated, but it is still not working.

On the Orders Tab it is still showing

All (6) Completed (3) Processing (0) On-hold (0) Pending (0) Cancelled (3) Refunded (0)

However it should show

All (4) Completed (2) Processing (0) On-hold (0) Pending (0) Cancelled (2) Refunded (0)

There appears to be two ghost orders.

Also, on the reports page it says

3
orders placed
3
items purchased

But it should read

2
orders placed
2
items purchased

There are ghost items that don not exist affecting the count.

I’m not sure what was fixed if it still doesn’t work.

Hello James,

I have already forwarded this issue to our developer team. Please allow me some time. Hope I will come back to you with a right solution.

Thanks