Home Forums Theme Support Dokan Sales Reporting Inaccuracy

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This topic contains 21 replies, has 3 voices, and was last updated by  towhid 3 years, 9 months ago.

Viewing 15 posts - 1 through 15 (of 22 total)
  • Author
    Posts
  • #70859

    James
    Member
    Post count: 48

    I'm showing sales reporting inaccuracies. Correct Reporting should show 2 orders for $100. The dashboard is showing different numbers from reports, also line graph is not working

    Sales Reporting Error

    #70921

    towhid
    Participant
    Post count: 4505

    Please provide your login details by using this form: http://wedevs.com/provide-login-details/. I will have a look what is going wrong.

    Thank you ๐Ÿ™‚

    #70942

    James
    Member
    Post count: 48

    Form has been sent,

    I updated and received a partial fix

    On the reports page it says $40 of coupons used, but only $20 of coupons have been used.

    #71047

    kenneth
    Member
    Post count: 170

    Same problem here, please release new update with this fix. Thank you.

    #71282

    towhid
    Participant
    Post count: 4505

    Hello,

    I have reproduced this issue but did not get any problem. Can you please switch to Dokan theme and see what happen.

    Please let me know the result when done.

    Thanks

    #71295

    James
    Member
    Post count: 48
    This reply has been marked as private.
    #71424

    James
    Member
    Post count: 48

    I cannot change the theme, please review the user account above and advise how to proceed.

    #71445

    kenneth
    Member
    Post count: 170

    the line graph seems to show the sale for the current month only.

    #71532

    towhid
    Participant
    Post count: 4505

    Hello James,

    The login details you have provided to me only for seller account but not for admin.

    To switch theme please, login to the backend. Now, navigate to Appearance->Themes->Select Dokan theme.

    If you do not have the Dokan theme then you must upload in the themes section. To upload dokan the theme, you have to click “Add New” button. Then upload the dokan theme from the folder(where you have kept the theme).

    Thanks

    #71566

    James
    Member
    Post count: 48

    I do not think you are understanding the problem. Changing the theme only messes up my website, it does not resolve the problem.

    Changing the theme did infact mess up the website and did not resolve the problem.

    The problem is that Dokan is showing

    Completed (3) Processing (0) On-hold (0) Pending (0) Cancelled (3)

    There are only 2 completed orders. And 2 cancelled orders. Dokan is reporting 6 order transactions when there are only 4. I have fixed the other errors, but this still remains.

    Again Switching to the DOkan theme DID NOT fix the problem, it still persist.

    #71606

    towhid
    Participant
    Post count: 4505

    Hello James,

    I have already forwarded this issue to our developer. Please allow me some time. Hope I will come back to you witha a right solution.

    Thanks

    #71680

    James
    Member
    Post count: 48

    Thank you, very much appreciated.

    #71896

    towhid
    Participant
    Post count: 4505

    Hello James,

    We have fixed the issue and released the update in Dokan 2.4.5. Please update the latest version and let me know the result.

    Thanks

    #71915

    James
    Member
    Post count: 48

    Updated, but it is still not working.

    On the Orders Tab it is still showing

    All (6) Completed (3) Processing (0) On-hold (0) Pending (0) Cancelled (3) Refunded (0)

    However it should show

    All (4) Completed (2) Processing (0) On-hold (0) Pending (0) Cancelled (2) Refunded (0)

    There appears to be two ghost orders.

    Also, on the reports page it says

    3
    orders placed
    3
    items purchased

    But it should read

    2
    orders placed
    2
    items purchased

    There are ghost items that don not exist affecting the count.

    #72063

    James
    Member
    Post count: 48

    I'm not sure what was fixed if it still doesn't work.

Viewing 15 posts - 1 through 15 (of 22 total)

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