This topic contains 24 reply and 10 voices, and was last updated by Nayem 4 years, 6 months ago
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April 24, 2015 at 7:29 pm 42187
Nayem Wordpress updated this morning & since then the categories option is empty (Seller Dashboard - Add New Product - Choose A Category - No categories) All product categories are still visible on the main menu and in WooCommerce when you add a product, but the Dokan Frontend Add Product - Choose a category shows no options and only shows 'No Categories'. This means that sellers are unable to add products. Please help asap. Carla
April 25, 2015 at 1:44 am 42193
Ji Yu Ji Yu

looks something big happening again….lol

April 25, 2015 at 11:11 am 42210
towhid towhid

Hello,

Please allow use some time. We are checking this issue and trying to fix this problem. Today developers are not available. They will be available from tomorrow(Sunday). After their coming back they will work out a solution certainly.

Thank you 🙂

April 25, 2015 at 3:41 pm 42230
Carla Carla

Thanks for your response, I have disabled each plugin in turn, still with no luck. Hopefully your developers can help tomorrow as no seller can upload a product until it is finished.

Many thanks,

Carla

April 25, 2015 at 8:37 pm 42262
Mohammed Jawad Mohammed Jawad

Hi,

We have also updated and facing the same issue. Please provide a fix soon, no new products can be uploaded.

Many Thanks,
Jawad

April 25, 2015 at 9:32 pm 42264
Carla Carla

Hopefully it will get sorted soon, Jawad! It’s a huge problem!

Carla

April 26, 2015 at 3:09 am 42303
Oleg Oleg

I have the same issue

April 26, 2015 at 11:12 am 42316
Nayem Nayem

Hello,

We are working on it. As early as possible we will fix this issue. This is occurring after WordPress update. Thank you very much for pointing us this issue. Please keep patience.

April 26, 2015 at 6:37 pm 42370
Carla Carla

Any ideas on a time frame for this please?

April 26, 2015 at 6:46 pm 42372
Nayem Nayem

Hello Carla,

We will fix this within Wednesday. Please keep patience.

Thanks.

April 28, 2015 at 1:35 pm 42502
Brenda Brenda

A temporary work-around seems to be to allow only single category in the dokan settings. This bypasses the problem.

As marketplace owner/admin, go to Dokan>settings>category selection [dropdown menu] select “single” and save.

We need each product to be able to have multiple categories, but this works for us to allow sellers to continue to work on their products. They can select any of the categories, of course, but only one for each product. We can input the other categories for them on the back end, they must send us support request to do this. Temporary work-around. I hope it helps others to know this.

April 28, 2015 at 3:13 pm 42505
Johnny Johnny

Same problem and it is because of the new WordPress. Please fix this asap!

April 28, 2015 at 9:03 pm 42511
Tracy Tracy

hey Dokan… this is a HUGE problem….

any luck on fixing? I see first replies days and DAYS ago… please help?!

April 28, 2015 at 10:21 pm 42514
Carla Carla

My sellers are starting to sell elsewhere because our site won’t let them put new products on, this has brought my site to a stop, I really hope the fix is almost ready.

April 28, 2015 at 10:43 pm 42516
Tracy Tracy

diddo… my sellers are going back to their other shops as well … not good 🙁

April 29, 2015 at 10:48 am 42542
Nayem Nayem

Hello,

We have already fix this.

Please provide your login and ftpdetails by using this form: http://wedevs.com/provide-login-details/. We will fix it in your site.

Thank you 🙂

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