Home Forums Theme Support Dokan Seller Dash-Add Product – No Categories !Critical!

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This topic contains 24 replies, has 10 voices, and was last updated by  Nayem 4 years, 1 month ago.

Viewing 15 posts - 1 through 15 (of 25 total)
  • Author
    Posts
  • #42187

    Carla
    Member
    Post count: 29

    Wordpress updated this morning & since then the categories option is empty (Seller Dashboard – Add New Product – Choose A Category – No categories)

    All product categories are still visible on the main menu and in WooCommerce when you add a product, but the Dokan Frontend Add Product – Choose a category shows no options and only shows ‘No Categories'. This means that sellers are unable to add products.

    Please help asap.

    Carla

    #42193

    Ji Yu
    Member
    Post count: 37

    looks something big happening again….lol

    #42210

    towhid
    Participant
    Post count: 4505

    Hello,

    Please allow use some time. We are checking this issue and trying to fix this problem. Today developers are not available. They will be available from tomorrow(Sunday). After their coming back they will work out a solution certainly.

    Thank you ๐Ÿ™‚

    #42230

    Carla
    Member
    Post count: 29

    Thanks for your response, I have disabled each plugin in turn, still with no luck. Hopefully your developers can help tomorrow as no seller can upload a product until it is finished.

    Many thanks,

    Carla

    #42262

    Mohammed Jawad
    Member
    Post count: 69

    Hi,

    We have also updated and facing the same issue. Please provide a fix soon, no new products can be uploaded.

    Many Thanks,
    Jawad

    #42264

    Carla
    Member
    Post count: 29

    Hopefully it will get sorted soon, Jawad! It's a huge problem!

    Carla

    #42303

    Oleg
    Member
    Post count: 46

    I have the same issue

    #42316

    Nayem
    Moderator
    Post count: 6480

    Hello,

    We are working on it. As early as possible we will fix this issue. This is occurring after WordPress update. Thank you very much for pointing us this issue. Please keep patience.

    #42370

    Carla
    Member
    Post count: 29

    Any ideas on a time frame for this please?

    #42372

    Nayem
    Moderator
    Post count: 6480

    Hello Carla,

    We will fix this within Wednesday. Please keep patience.

    Thanks.

    #42502

    Brenda
    Participant
    Post count: 170

    A temporary work-around seems to be to allow only single category in the dokan settings. This bypasses the problem.

    As marketplace owner/admin, go to Dokan>settings>category selection [dropdown menu] select “single” and save.

    We need each product to be able to have multiple categories, but this works for us to allow sellers to continue to work on their products. They can select any of the categories, of course, but only one for each product. We can input the other categories for them on the back end, they must send us support request to do this. Temporary work-around. I hope it helps others to know this.

    #42505

    Johnny
    Member
    Post count: 19

    Same problem and it is because of the new WordPress. Please fix this asap!

    #42511

    Tracy
    Member
    Post count: 134

    hey Dokan… this is a HUGE problem….

    any luck on fixing? I see first replies days and DAYS ago… please help?!

    #42514

    Carla
    Member
    Post count: 29

    My sellers are starting to sell elsewhere because our site won't let them put new products on, this has brought my site to a stop, I really hope the fix is almost ready.

    #42516

    Tracy
    Member
    Post count: 134

    diddo… my sellers are going back to their other shops as well … not good ๐Ÿ™

Viewing 15 posts - 1 through 15 (of 25 total)

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