This topic contains 18 reply and 2 voices, and was last updated by Giorgio Giordani 3 years, 11 months ago
Viewing 15 Posts - 1 through 15 (of 18 total)
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September 16, 2015 at 12:59 pm 72009
Giorgio Giordani Hi there, I need your help, because I don't know why, but our sellers don't receive email notifications when an order is placed or when customer buy their products. They receive only the paypal email. I have the latest version of Dokan. I use paypal adaptive payment. Waiting to hear from you. Giorgio
September 17, 2015 at 12:53 pm 72181
Giorgio Giordani Giorgio Giordani

Anyone can help me?

September 17, 2015 at 1:06 pm 72183
Yeasin Arafat Yeasin Arafat

Hello Giordani,

Please provide your login details by using this form: http://wedevs.com/provide-login-details/. I will have a look what is going wrong.

Thank you 🙂

September 17, 2015 at 1:38 pm 72186
Giorgio Giordani Giorgio Giordani

Just do it!

September 17, 2015 at 1:40 pm 72187
Giorgio Giordani Giorgio Giordani

Just do it!
thks

September 17, 2015 at 2:28 pm 72203
Yeasin Arafat Yeasin Arafat

Hello,

I will check your site today. Please keep patience.

Thank you 🙂

September 17, 2015 at 4:57 pm 72254
Yeasin Arafat Yeasin Arafat

Hello Giordani,

I have checked all the settings of your site and there wasn’t any wrong with Dokan. So please contact with WooCommerce.

Thank you 🙂

September 17, 2015 at 5:09 pm 72257
Giorgio Giordani Giorgio Giordani

Could it depend on Paypal adaptive payments?
I will ask woocommerce!

G

September 17, 2015 at 6:57 pm 72307
Yeasin Arafat Yeasin Arafat

Hello Giordani,

It does not depends on Paypal adaptive payments. You can try to deactive Dokan plugin and make an order by WooCommerce then please let me know what happened.

Thank you 🙂

September 17, 2015 at 7:30 pm 72313
Giorgio Giordani Giorgio Giordani

everything is ok because if i deactivate dokan plugin the system send an email to the customer and another to me, the admin store.

I think that dokan plugin change the behaviour of woocommerce in order to identify when an users is sellers or not, and regarding on that, apply some changes.

Woocommerce said me that it not depend of woocommerce. They asked me the same thing, deactivate the dokan plugin and try to make an order. They said: “the plugin you installed create a variation on Woocommerce behaviour…”

please help me
Giorgio

September 19, 2015 at 12:03 pm 72421
Yeasin Arafat Yeasin Arafat

Hello,

I am really sorry for the late reply. I have to discuss with my developer about your problem. Everything’s will be all-right. Please keep patience.

Thank you 🙂

September 19, 2015 at 12:35 pm 72431
Giorgio Giordani Giorgio Giordani

No problem.
I saw you are testing on my website.
thanks for your support. Really.

Let me know
G

September 20, 2015 at 11:55 am 72539
Yeasin Arafat Yeasin Arafat

Hello Giordani,

I have checked your site but I didn’t find any wrong with Dokan and WooCommerce. So the problem with server settings. Please check your server settings I hope it will be alright.

Thank you 🙂

September 20, 2015 at 2:50 pm 72563
Giorgio Giordani Giorgio Giordani

I checked with my server provider and they said that if it was a server problem my website should not send any email.
I checked with woocommerce support too. They suggest me to install a plugin called WP Email SMTP in order to use my SMTP credential, but nothing different happened.

Normally woocommerce send email notification to the customer when he make an order, and one email to the store admin in order to notificate him regarding to the new order. WIth Dokan woocommerce change his behaviour sending one more email to the sellers.

Said that, i think it shuold be some code inside the Dokan plugin.

Let me know if you are able to help me and fix this problem. Otherwise I will try a new solution to fix it because I have to fix the problem as soon as possible.

Waiting to hear from you
Giorgio

September 20, 2015 at 3:16 pm 72569
Giorgio Giordani Giorgio Giordani

another thing.
I see you change the name of the dokan folder in the ftp. And now through the plugin management inside wordpress the name is changed in Dokan (lite). why? everything is ok?

September 20, 2015 at 3:53 pm 72577
Yeasin Arafat Yeasin Arafat

Hello Giordani,

I have just installed Dokan latest version 2.4.5. for the test. So please don’t worry everything is alright with Dokan.

Thank you 🙂

Viewing 15 Posts - 1 through 15 (of 18 total)